Acura of Westchester - Service Center

Problem with two new cars I purchased two new Acuras in November of 2015, an MDX and aRDX. The MDX had a fuel pump issue while I was in florida and was repaired by a dealer th I purchased two new Acuras in November of 2015, an MDX and aRDX. The MDX had a fuel pump issue while I was in florida and was repaired by a dealer there. When returned home I noticed that the RDX made a noise while braking and the front passenger door on the MDX didn't close properly. I called Acura of Westchester and was put in touch with George Brunner. George was thoroughly professional. He made an appointment for me to bring the cars in. He put me in a loaner car and both problems were resolved. The RDX had its rotors recut and the MDX needed a part in the door. Not good for two new cars. However, my service experience was first rate. I felt welcome and that my problem would be resolved. I had the loaner car for three days. My inconvenience was minimal and when I picked up the cars they were clean and sparkling. I like a business that appreciates and respects it customers. George Brunner is a good representative for that approach. Anthony Murphy More

Always excellent service From start to finish from sales to service this dealership is tops. Extremely friendly and professional They preach what they advertise They do in From start to finish from sales to service this dealership is tops. Extremely friendly and professional They preach what they advertise They do in fact treat you like family More

Excellent dealership Very knowledgeable and courteous staff. I always got my truck serviced there since I bought it and always will. Thanks for great service. I'm satisfie Very knowledgeable and courteous staff. I always got my truck serviced there since I bought it and always will. Thanks for great service. I'm satisfied. More

Courteous, professional and reliable. Excellent service! My car was repaired as specified - service was prompt and courteous. Shannon consistently delivers friendly, quality, professional Excellent service! My car was repaired as specified - service was prompt and courteous. Shannon consistently delivers friendly, quality, professional service. Issues and concerns are resolved quickly and effectively. More

Always a pleasure While servicing your car can be a little disruptive to one's schedule Acura of Westchester's staff remove any of the stress. Whether I get a loaner c While servicing your car can be a little disruptive to one's schedule Acura of Westchester's staff remove any of the stress. Whether I get a loaner car or I decide to wait, I am in and out with no headaches. The staff are all pleasant and I have dealt with many staff because I have been a customer for many years. Even my children enjoy going with me, now that speaks volumes!!! More

They make life easy!!! They always find a way to provide great service and always with a smile. Frank and George are always professional and understand that everything is a They always find a way to provide great service and always with a smile. Frank and George are always professional and understand that everything is always and "emergency" with the customer and do what they can to get things done! More

Thumbs up It was an excellent experience. I've serviced here before but he went above and beyond. He was considerate of my time and made sure to contact me w It was an excellent experience. I've serviced here before but he went above and beyond. He was considerate of my time and made sure to contact me with ample time so that they were able to service my car way before the center closed. He was friendly, professional, knowledgeable about my repairs and prompt. More

Bad Service/ Bad Quality Control I had my first service on a new Acura RLX at this dealer.. There is little that they did correctly. A-Since I drove in from Long Island, and neede I had my first service on a new Acura RLX at this dealer.. There is little that they did correctly. A-Since I drove in from Long Island, and needed a loaner car,I brought my car to service center at 9 AM, and was told to come back at 1 PM, to pick up my car. When I came back at 2 PM, they had not yet touched car,and they asked me to come back at night or the next day.I had wasted my drive out there. B-The car was not clean, as they committed, with a large mud smear along lower doors.When I pointed that out, they did clean it. C-Under a recall they installed new headlights. When I drove the car the next evening and used the headlights,other cars were flashing their headlights at me, telling me that I my brights were on, which they were not. I then noticed that headlights were unevenly installed and aimed, so that one light was blinding oncoming cars. Really !! D-They up-sold me on filling my tires with Nitrogen.I spent $ $90 for that. The tires were underinflated by dealer , and service agent could not top off the air pressure in tires, as it was too late in day when I returned a second time to pick up the car. E- I called and emailed the service dept to complain, and they simply did not bother to respond. I am glad they will not be my local dealer or service agent. More

happy and very please i was there for service and juan cordon service advisor took very good care of me i will recommend acura of westchester to any one i was there for service and juan cordon service advisor took very good care of me i will recommend acura of westchester to any one More

Great service I took in my 2016 MDX for first year service 2days ago. The management team and the service was excellent! I did not have to wait that long for my car I took in my 2016 MDX for first year service 2days ago. The management team and the service was excellent! I did not have to wait that long for my car to be ready. The whole process was easy. More