Acura of Westchester - Service Center

Liz is the BEST!! She is professional, curteous, Liz is the BEST!! She is professional, curteous, knowledgable and personable... We have purchased at least 7 cars through this dealership and it is Liz is the BEST!! She is professional, curteous, knowledgable and personable... We have purchased at least 7 cars through this dealership and it is because of the wonderful service and treatment we receive we continue to come back... Liz has demonstrated on so many occasions what TRUE customer service is! More

Excellent Service- Brought in my wife's 2007 Honda CRV for routine maintenance yesterday and NYS Inspection(1/2/13). Anytime I see Peter he is always a pleasure to deal with. I have been using Acura of We for routine maintenance yesterday and NYS Inspection(1/2/13). Anytime I see Peter he is always a pleasure to deal with. I have been using Acura of Westchester since October 2010 and I am always treated like a luxury car owner. I will make sure my next car comes from Acura of Westchester. Thank you Peter! More

The great thing about owning or leasing an Acura is that they rarely need service. When they do the excellent care at Acura of Westchester is the reason to come hear and nowhere else. Thanks Elizabeth Whi they rarely need service. When they do the excellent care at Acura of Westchester is the reason to come hear and nowhere else. Thanks Elizabeth White!!! Joe Peixoto More

This was my first service appointment for my new car. I was excited. I was there to have my oil changed and tires rotated. I had some questions about the cars performance and an issue with the stereo. was excited. I was there to have my oil changed and tires rotated. I had some questions about the cars performance and an issue with the stereo. When I pulled up for service, the lot is so cluttered with cars, you couldn't even park and walk in. There was no one tending the lot with direction. I just left my car blocking other cars from proceeding just so I could go inside to check in. I would think that an operation this size would have someone tending the lot. Just totalling unsatisfactory. The lot was "chaos" ok $55.00 for an oil change and correct a problem with the stereo. I couldn't wait around, I reiterated to the person servicing me that I had previously scheduled to have a loaner available. He said oh yeah and said he had a TSX available. When the car was presented to me 1. The car wasn't even cleaned...it was a white TSX however, the car looked like it hadn't been washed in 3 or 4 weeks. It was so dirty you could see 100 finger prints on the truck lid. 2. The interior of the car hadn't been cleaned either. Just an unpleasant experience all round. There was a rotten apple in the cup holder. JUST GROSS!!! When I returned the loaner car, no pleasantries, just "go see the cashier" The cashier was nice, friendly and organized. No one talked to me about what was done to the car or whether the issue with the stereo was addressed/resolved. NOTHING!! I will NEVER return to this dealership. If someone asked, I will share my experience as I have here above. Please Please improve customer service. signed ashamed loyal acura owner More

I had an issue with my car on a friday, I was stuck in CT where I work. Sunday I had the car towed to acura of westchester. Chris was in and he is always a cool dude. First time I ever was service by him. To where I work. Sunday I had the car towed to acura of westchester. Chris was in and he is always a cool dude. First time I ever was service by him. Tom is my service guy but I have to admit Chris did such an awesome job just goes to show you anyone there can be of superior service. Chris knows how to take care of the customer, treats them right with professionalism and respect. Thanks again Chris, Acura of westchester's loyal customer you know who I am More

No one and I mean no one, takes customer satisfaction more personally than does Thomas Maxfiled at Acura of Westchester's service dept. We have been doing business with Acura of Westchester for years more personally than does Thomas Maxfiled at Acura of Westchester's service dept. We have been doing business with Acura of Westchester for years and frankly, Thomas Maxfiled has an awful lot to do with that fact. We absolutely feel that our car could not be in better hands, than when we leave it with Thomas. Thomas is excellent at his job and even better, he has a wonderful gift of explaining, so that we fully understand, what service/work will be done and when the work will be finished. We are not in any way related to Thomas Maxfield, we love him all the same. Thank you so much Thomas for all the years of wonderful service. We recently purchased another new Acura TSX from Acura of Westchester and Thomas, you were a strong point in that equation. Acura of Westchester is always ready to step up. Thanks guys; we love our new car!!! More

Peter is absolutely great. I live about an hour away from the dealership and probably pass 4 other Acura dealerships on way to Acura of Westchester. There is only one reason I do this; I know that Pete from the dealership and probably pass 4 other Acura dealerships on way to Acura of Westchester. There is only one reason I do this; I know that Peter (in service) will take great care of my me and my cars. My wife and I have owned 5 Acuras and all have been serviced at Acura of Westchester. Trust is a huge piece of the automotive repair industry and Peter has earned my trust over these past 7 years. I give him my highest recommendation. Ron More

I have been serviced by Tom for over 2 years now, used to be with my tsx now its the TL. I couldnt of been more happy then to leave my car in Tom's hands. He is so good at what he does and he is very reasona be with my tsx now its the TL. I couldnt of been more happy then to leave my car in Tom's hands. He is so good at what he does and he is very reasonable. He gets right to the point and knows what he is talking about. His knowledge is superior and when it comes to servicing he is top notch the best !!!! Thanks Tom for all your help as always ill continue to be helped by you and your awesome expertise and outstanding customer service. More

Absolutely and consistently great. We have all three cars with this dealer. Peter made the appointment that was convenient for me, I was in and out in 1 hour and every was perfect, even wash and vacuum car. with this dealer. Peter made the appointment that was convenient for me, I was in and out in 1 hour and every was perfect, even wash and vacuum car. Two weeks ago, they took my daugther without broken headlight, no appointment and completed service right away. More