Acura of Westchester - Service Center

I have been coming to Acura of Westchester for over a year now. Luckily, Tom was the first person I dealt with there, and have been dealing with him ever since. He is an amazing person to work with and I year now. Luckily, Tom was the first person I dealt with there, and have been dealing with him ever since. He is an amazing person to work with and I trust him entirely with the well-being of my car. Anytime I have had a problem, he has gone above and beyond to remedy it. When I had some grease left on my car, he offered to go out and clean it himself. To me, he is someone who takes his job seriously and performs with excellence and integrity, always going the extra mile to make sure everything exceeds 'satisfactory'. As long as I have an Acura, I plan to continue to work with Tom, as he has always done everything he could to help me out. More

Peter goes out of his way to provide exceptional customer service. The experience here is always easy. From dropping off the car, to dealing with my service advisor, to payment when service is complete.... service. The experience here is always easy. From dropping off the car, to dealing with my service advisor, to payment when service is complete....everyone is friendly and accommodating. More

I do not recommend this dealership but this site will not let me post a negative review without checking yes above. My warranty is ending in a month and I brought my car in 3 times for Acura of Westchester t let me post a negative review without checking yes above. My warranty is ending in a month and I brought my car in 3 times for Acura of Westchester to fix the rattle on the right front side of my 2007 MDX. The car war perfect until Acura of Westchester completed a B2 service on the car in March. They said all was good to go but needed to they needed to replace the front stabilizer. The rattle began and 3 visits later even with a technician hearing the problem, the problem still exists. I decided to go in to Acura of Westchester to talk to the service manager ... in a meeting ... assistant service manager is not available ... general manager ... in a meeting. I knocked on the meeting door after the secretary paged everyone in the building several times. You would think someone would step out of the meeting to help a customer. The general manager asked me what was wrong and I said I need help with my car that after 3 visits was not fixed and my warranty is ending soon. He said he was in a meeting with corporate executives and that someone outside can help me. I said no one is here outside to help me and I wanted to talk to someone above a service consultant. He asked me if I bought the car here, was it serviced here, etc. I asked him why this mattered, my car has been here 3 times while the same problem still remains and what do I do if you can not fix it before my warranty expires. He said that he will throw me off the premises with my attitude. I said all I wanted was my car fixed and some real help. He dumped me to a service consultant once again. I will update this post to let you know how the 4th attempt goes. More

This was my second visit for routine maintenance and once again my expectations were exceeded. The spark plugs and brake fluid were changed and the cost was very reasonable. Great care was taken to ensure my again my expectations were exceeded. The spark plugs and brake fluid were changed and the cost was very reasonable. Great care was taken to ensure my vehicle remained clean during the service. A multi point inspection was performed at no charge. If you live in the New York metropolitan area and want outstanding Acura authorized service this is the dealer to use. More

Today i went to this dealership and i was really surprised at the Customer service they provide. As soon as i got there i was attended by Chris (cool dude by the way!) had my power steering wheel so surprised at the Customer service they provide. As soon as i got there i was attended by Chris (cool dude by the way!) had my power steering wheel softened up, my side mirrors changed, as well as a messed up side marker that i had on my 08 TL. Everything was well taken care of. I will from now on deal with this dealership on my further purchases since I'm an Acura Enthusiast. The great feeling i had after my car was worked on was indescribable and i will recommend this dealership to anyone who asks. Thank you Acura of Westchester for doing things so smoothly! More

Everytime i come to the dealership they give me the best service. I traded my audi for my TL and Audi never gave me thr serivce i recieve at acura. service. I traded my audi for my TL and Audi never gave me thr serivce i recieve at acura. More

Elizabeth White is just the BEST. She ALWAYS gets the job done. I have been a customer At A of W for more than 20 years. Liz and the team are GREAT! I would not go anywhere else. Thank You! Kathleen job done. I have been a customer At A of W for more than 20 years. Liz and the team are GREAT! I would not go anywhere else. Thank You! Kathleen Scher More

I have been an acura customer for years and have worked with acura of westchester. Their customer service is exceptional and they really go out of their way for you. I worked with Tom Maxfield, he was with acura of westchester. Their customer service is exceptional and they really go out of their way for you. I worked with Tom Maxfield, he was very attentive and helpful with my parts and installation. He gave me a discount that ended up being less than expected. More

thomas maxfield is very accommodating. he takes care of my needs right away. he explains to you the details of the service you want to be done. my needs right away. he explains to you the details of the service you want to be done. More

I came in with air conditioner problems. Elizabeth listened to my concerns and noted them for the mechanic. When the mechanic could not find any thing wrong they both consulted with me again. The mech listened to my concerns and noted them for the mechanic. When the mechanic could not find any thing wrong they both consulted with me again. The mechanic said he would look again.When all was done, Liz told me a detailed discription of what they had done as a precautionary measure since they really did not find anything wrong and told me to return with my car if it still was not working right. The air conditioner is working just fine! More