Adam Auto Group

I knew there was a problem when they said they topped off the fluids and didn't. Night my son a jeep in February 2026 and in a month we spent 1500.00 to find there was no antifreeze, the head gasket blew, an the fluids and didn't. Night my son a jeep in February 2026 and in a month we spent 1500.00 to find there was no antifreeze, the head gasket blew, and the suspension needed repair. DON'T TRUST THEIR MECHANIC! I lost 7k on this piece of crap. The vin also came up as STOLEN. These guys are trash. More

I am sharing my experience to provide a clear, factual account for anyone considering doing business with Adam Auto Group. I purchased my vehicle on March 13, 2026, with 113,984 miles, working directly account for anyone considering doing business with Adam Auto Group. I purchased my vehicle on March 13, 2026, with 113,984 miles, working directly with salesperson Jake Mayo. The vehicle currently has 117,005 miles. Within a short period of ownership, I encountered a significant engine-related issue tied to a known manufacturer concern (Technical Service Bulletin). While I understand that higher-mileage vehicles carry inherent risk, this type of issue was not reasonably apparent at the time of sale. What has been most disappointing is not simply the issue itself, but the lack of support and communication afterward. I made multiple documented attempts to contact the dealership for assistance on 4/10/26, 4/22/26, and 4/29/26, and received no response or meaningful engagement from the salesperson. This lack of follow-up occurred before any formal dispute and reflects a broader concern regarding customer service after the sale. After escalating to management, I approached the situation in good faith and offered a reasonable compromise—requesting a shared cost of repair—even while acknowledging that the issue fell outside of their written policy. That offer was declined. The dealership’s response relied entirely on contractual language, including: - The expiration of a 15 day / 500 mile implied warranty period - The position that manufacturer-related issues fall solely on the manufacturer - The assertion that approximately 3,000 miles of use constitutes “significant” use - The statement that the vehicle remained operable To be clear, I do not dispute that these points may align with policy. However, they do not address the core concerns: 1. The complete lack of response from the salesperson despite multiple attempts to communicate 2. The absence of any proactive customer support when a known manufacturer issue surfaced shortly after purchase 3. The unwillingness to consider even minimal goodwill assistance in resolving a legitimate concern These are not contractual issues—they are business practice decisions. Buyers should also be aware of the limitations of the “4 month / 4,000 mile” warranty offered. It is capped at $1,500 and applies only to certain powertrain components. In today’s repair environment, where labor rates can reach $170 per hour and major engine repairs often cost several thousand dollars, this level of coverage is limited and may not provide meaningful financial protection in the event of a serious issue. My takeaway is straightforward: If your vehicle performs without issue, your experience may be positive. However, if a problem arises—especially one tied to a known manufacturer concern—you should expect the dealership to default strictly to policy, without flexibility, advocacy, or additional support. The consistent reliance on standardized responses reinforces that approach. I made every effort to resolve this situation professionally, including direct outreach, escalation, and a reasonable cost-sharing proposal. The outcome reflects not a misunderstanding of policy, but a clear example of how post-sale concerns are handled. I would strongly encourage potential buyers to evaluate not only the purchase itself, but also how the dealership responds when issues arise after the sale. That is where the true measure of a business is demonstrated. More

Do not even stop here for a look at a car/suv etc. . Ohh it'll be shiny and detailed > look fantastic . It'll drive great on your test drive . Then 2 -3 weeks later you will encounter one iss . Ohh it'll be shiny and detailed > look fantastic . It'll drive great on your test drive . Then 2 -3 weeks later you will encounter one issue after another after another. They will counter here re: AS IS, they offered to sell me a warranty. Ohh I got one from them 4 mo 4k power train Gold Standard Extended warranty is DENY DELAY, repeat. DENY DELAY Repeat 2 weeks after purchase > replaced front axels (after 2 weeks negotiations with said warranty), 3 weeks after purchase > Check engine light = need new catalytic converter. Same week. Tire sensor went on, need new sensor. Front drive is still bad, now I need to replace the front differentials, and the fantastic warranty comp is fighting me tooth n nail. Just Avoid this place, Don't be me¡ More

No good not good bad experiences sorry not good place to buy from never go back buy from never go back More

No pressure, polite, and informative sales. Makes you leave happy and confident in your purchase. Adam focuses on the small details others don't, and I would purchase another car from here anyd Makes you leave happy and confident in your purchase. Adam focuses on the small details others don't, and I would purchase another car from here anyday!! More

Drove over 50 miles because this dealership had a car I was interested in. It was nicer than I even expected and a very good price, so my wife and I bought it. The sales people treated us great. Daniel in was interested in. It was nicer than I even expected and a very good price, so my wife and I bought it. The sales people treated us great. Daniel in finance went over all of our financing options and secured a great loan for us. I never write reviews, but this was a very nice experience. Would highly consider purchasing here again. More

I'm super impressed with one of the sales people there by the name of Jaco Mayo he is honest and very knowledgeable, answering all my questions, most car salesman just want sale a car, Jacob is a profession the name of Jaco Mayo he is honest and very knowledgeable, answering all my questions, most car salesman just want sale a car, Jacob is a professional and I highly recommend him when you're ready to purchase your next vehicle. More