Advantage Acura of Naperville

Josh Bruhn was great to work with. He is very knowledgeable, helpful and consultative. Harry the sales manager was very pleasant to deal with and always respectful as was the finance manager Jer knowledgeable, helpful and consultative. Harry the sales manager was very pleasant to deal with and always respectful as was the finance manager Jerry. It was an excellent car buying experience and the whole team is easy to work with. Anybody looking for a car should certainly contact Josh and they will enjoy thier experience. More

Purchasing a new vehicle can be stressful, but Tony was very prompt in returning our phone calls and answering any questions we had. He is a very nice guy and it was a pleasure to have worked with him. very prompt in returning our phone calls and answering any questions we had. He is a very nice guy and it was a pleasure to have worked with him. More

Came in to service wife's 06 TL and wash my 02 MDX. Alex was very helpful as usual, helping me choose what services were needed and understanding what I didn't want at that time. Shirley always is friendly was very helpful as usual, helping me choose what services were needed and understanding what I didn't want at that time. Shirley always is friendly and with a great smile. Helpful in letting us know our loyalty points and what we could use it towards. THANKS! More

I would highly recommend this dealership. They were very friendly, and gave great customer service. This was my first time buying a car, and Eddie and Jerry made me feel comfortable, and I knew I was in goo friendly, and gave great customer service. This was my first time buying a car, and Eddie and Jerry made me feel comfortable, and I knew I was in good hands. Anyone looking to buy a new or used car needs to see them! More

CHRIS PAPO DELIVERED A TRULY EXCEPTIONAL CUSTOMER SERVICE AND SHOULD DESERVE A PAYRAISE/BONUS. ALSO THE TECHNICIAN CORRECTED THE PROBLEM AND THE PORTER DID A GREAT JOB CLEANING THE CAR. AND SHOULD DESERVE A PAYRAISE/BONUS. ALSO THE TECHNICIAN CORRECTED THE PROBLEM AND THE PORTER DID A GREAT JOB CLEANING THE CAR. More

Our family came to this dealer to look for an MDX used car. All the sale man seem very nice. We found what we are looking for. We were at the table to discuss about price just like any normal car buyer car. All the sale man seem very nice. We found what we are looking for. We were at the table to discuss about price just like any normal car buyer do. They took down our offer with our initial on the paper and turn to one of the sale manager who wasn't Ken Keacher at the time. He agree on the price. So we started do all the next step which insurance, driver licence ,....financing approve after all. When the paper work came to us there was a total difference price that we agree on. We asked for the original paper that we make an offer Ken Keacher gave us an NO answer, said that he did not see the paper all he know was that the price and he will not sale the car for us with the same price that the other sale manager agree on. Ken Keacher was being extremely rude and unprofessional for his title as a sale manager. We were there for over 3 hours before he walking in the door. He told the sale man tell us that " "the price he want to sell and if we are not happy with that then say goodbye to them. Don't wasting his time!" That was Ken Keacher exactly words. Now we just want to see base on which paper that he saw that we were agree on the price that he came up with but he just couldn't find it. He said, I don't have it. How could it be possible the original paper just simply " disappear " at that time? Our family didn't want to buy the car any more but we were demand to find out where was the paper that we sign because when Ken Keacher say that there must be a misunderstood between the other sale manager and us he was extremely impolite. There was no misunderstood because as far as we understand is every dealer ship have an policies that what ever price customer offer they write it down and have their customer initial before they turn it to the manager. And that what we did. So how could it be a MISUNDERSTANDING ? What if Ken Keacher did not really see the orginal paper have our initial then I was wondering why and how they get all those number ? If we were wrong, then show us where are those number coming from? They don't take offer over the phone neither by mouth. They WRITTEN offer down and they can MAGICALLY make it DISSAPPEAR ! We would love to hear what and how the General Manager handle this situation. Acura of Naperville reputation, Ken Keache blew it off! We are understand that thirty some thousand of dollars mean nothing to a big dealer ship like Acura of Naperville. Our family voice are small but you will be surprise what our small voice can do if we don't get a respectfully apologies with the orginal paper that have our initial. Everybody have their own pride and so our family! We didn't put it so high but that does not mean somebody can step on it. More

Continental Acura gives superb customer service. No hassle. No pressure-none at all-, friendly. Tony G was exceptionally knowledgeable about the Acura Line, not to mention models from competitors. I hassle. No pressure-none at all-, friendly. Tony G was exceptionally knowledgeable about the Acura Line, not to mention models from competitors. I give Tony G an A++.He was able to get me a fabulous price without haggling (well just a little :) With the great price I was then able to add on an extended warranty as well-Jerry was quick, to the point, and helpful at the same time. I will add I was looking for a vehicle after my car was totaled. Tony G was sensitive to the situation. That is why it was especially important not to be pressured. Great experience. Go check them out and see for yourself. You will not be disappointed. More

I can't say enough good about this dealership and the folks that help me. Chris has been my main man since I have started going.....he is very intuned to my needs and makes my visits pleasurable. He real folks that help me. Chris has been my main man since I have started going.....he is very intuned to my needs and makes my visits pleasurable. He really cares about our car and it's needs. Then there is Shirley at the window who takes the money........always with a smile.....always! Also both Chris and Shirley have noticed my big weight loss recently and they both have made it a point to always compliment me. They really do their jobs well. Thank you Acura! You rock! More

I had a great first experience at Continental. This was my first car purchase and Greg, Sharon, and Jerry made sure my experience was as stress free as possible. The people at Continental are like family. my first car purchase and Greg, Sharon, and Jerry made sure my experience was as stress free as possible. The people at Continental are like family. I will definitely be returning to Continental and will recommend them to others! More

The experience at Continental Acura is awesome because of this one man, Eddie Colville. The staff is friendly but Eddie's level of knowledge, experience and just understanding the customer is unique, and sec this one man, Eddie Colville. The staff is friendly but Eddie's level of knowledge, experience and just understanding the customer is unique, and second to none. I bought my 2010 Acura MDX and traded my old Acura TSX. Not only I got a great deal on my new MDX but a great trade in price on my TSX. Eddie, if you reading this, Thank you!!! You certainly deserve to be known!!! More