Dan Rusmussen

When I purchased my second Acura from this dealership. I made the decision based on the cost and value. Going forward I would be vary unlikely to buy another vehicle from this dealership. I was attracted to made the decision based on the cost and value. Going forward I would be vary unlikely to buy another vehicle from this dealership. I was attracted too this dealership because of their 15% Costco discount on parts. The other perk was the free anytime car wash. After a year or two they dropped that perk. I believe I purchased that perk when I purchased my MDX. I felt that customer focus was a corporate ploy. I would give there service department 4 stars..They are friendly, courteous and professional. Bottom line there are so many great brands and dealerships with friendly and professional sales associates in the Chicago suburbs. Why buy from this dealership when you have so many choices. More

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MDX in for service before winter. 15+ years of going they have always took care of everything to make sure it was safe and last for years. Great people, Thanks for caring and having my best interest come fir have always took care of everything to make sure it was safe and last for years. Great people, Thanks for caring and having my best interest come first. More

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Excellent service for my family and I since 2001! Spectacular service and always willing to deal with us to give us the best price. Thank you!!! Spectacular service and always willing to deal with us to give us the best price. Thank you!!! More

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The best service of all and Abe the sales man he’s awesome 👏 and I’m really glad he’s there great service and I will always come back to the dealer awesome 👏 and I’m really glad he’s there great service and I will always come back to the dealer More

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So far so good for this one Ok, so I hate leaving reviews right away, but with this car buying experience everything was very professional. Loved James Heath in sales and Jerry Ok, so I hate leaving reviews right away, but with this car buying experience everything was very professional. Loved James Heath in sales and Jerry Burton in financing. Service department has always been great in the past for me. Entire dealership has always been honest and fair. I have never felt good about spending money but I have to say, I do love my new car!!! More

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Phenomenal people in whom you see pride and customer service I have used Continental for service for many years. All the employees are knowledgeable and friendly. They treat you like family. Top notch custome I have used Continental for service for many years. All the employees are knowledgeable and friendly. They treat you like family. Top notch customer service. More

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Great service. I have been a Continental Acura of Naperville customer since 2005 and have purchased 4 new cars during that time from them. Over the years my Acura's I have been a Continental Acura of Naperville customer since 2005 and have purchased 4 new cars during that time from them. Over the years my Acura's have been very reliable, but the personal attention you receive from the service department is what keeps me coming back. The greatest asset of this dealership is their people. Especially Dan Rusmussen and Shirley Defino. Dan is usually my first contact in the service department. Dan greats you in a very professional manner and is always very helpful. When my work is completed I finalize my visit at the cashier's desk. Shirley Defino always ends my visit with a happy and upbeat conversation. She also thanks me for coming in, which these days you don't hear very often. Sometimes it's just the little things that matter. These are the type of people that keep your customers coming back car after car. Thanks, John V. More

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Great Service Fast and friendly service! Dan kept me informed of the work being performed on my vehicle every step of the way! Dan was always very friendly and co Fast and friendly service! Dan kept me informed of the work being performed on my vehicle every step of the way! Dan was always very friendly and courteous and made me feel right at home! The cashier, Shirley, is always smiling and very friendly. I always take up to much of her time because she is such a joy to talk talk to! More

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Wonderful Customer Service!! I have visited Continental Acura for the last four years. They always welcome me with a smile, most times by name, even though they are busy. My vis I have visited Continental Acura for the last four years. They always welcome me with a smile, most times by name, even though they are busy. My visits have been preventive maintenance primarily except for a vicious pothole which ate my tire. Thanks to the Tire warranty, I did not pay a cent. They always verify I am satisfied with my service and answer all my questions (even the stupid ones). My father has trained me to be "mechanic wise". This is a great dealer. I highly recommend this dealer to anyone. More

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Best service advisor ever! I recently had my 2017 Acura ILX serviced - Dan Rasmussen was my service advisor. The customer service was above and beyond my expectations. Dan truly I recently had my 2017 Acura ILX serviced - Dan Rasmussen was my service advisor. The customer service was above and beyond my expectations. Dan truly has a passion for helping people and making sure vehicle needs are fulfilled 110% . I wholeheartedly will say that Dan is the best service adviser I had ever dealt with in all my years of having my vehicles serviced. Joe Milani was the assistant assigned to clean my vehicle once the servicing was completed. Joe did such a phenomenal job cleaning it, I feel like my car just rolled off the showroom floor again. I could not be happy with the customer service, and Continental Acura as a whole. This is my #1 go-to dealer for purchasing and servicing my vehicles! A++++++++++++++++++++++++ More

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