Advantage BMW Midtown

We just bought our 2nd car from Advantage. They were great to deal with. They gave us a great price on our trade-in and the car purchased was awesome...better than expected! They were great to deal with. They gave us a great price on our trade-in and the car purchased was awesome...better than expected! More

They always have my best interest in mind. My Service Advisor, Jonathan Mendoza, is patient and takes time to explain things. He keeps me informed and ensures I get quality service. The custom My Service Advisor, Jonathan Mendoza, is patient and takes time to explain things. He keeps me informed and ensures I get quality service. The customer service is outstanding! More

Dealer ship is close by, convenient, clean and has a friendly staff thanks Brandon Valdez friendly staff thanks Brandon Valdez More

While I was able to quickly get an appointment and was well communicated to about car condition, things then turned for the worse. After I was told my car was ready for pick up, I was told an Uber would b well communicated to about car condition, things then turned for the worse. After I was told my car was ready for pick up, I was told an Uber would be ordered to pick me up and bringing me to the dealership. After 45mins no car had arrived, and I was then told a “valet” was then being sent. I learned from the valet that is what they always due for inside the loop rides. I would have no issue waiting but the communication regarding pick-up was horrible and resulted in 1.5 hours of work meetings I had to miss because I believed a a ride was promptly arriving. Sending an Uber is generally a <10min wait vs. the hour I waited for the “not so” courtesy vehicle to drive the 1.5miles from the dealership ship to my house. Oil change - check Recall -check Communication = lacking More

The entire review is for the good service from the service centers new advisor Johnnathan Mendoza. His experience in the shop has equipment him for his current role as service advisor. He was knowledg service centers new advisor Johnnathan Mendoza. His experience in the shop has equipment him for his current role as service advisor. He was knowledgeable and easily put into context the service report giving importance to the most critical items found. Additionally the video report from the shop was a great bonus. I am very grateful for the issues BMW found during their car inspection. More

Amazing  service by my Service Advisor Matthew Phillips for my scheduled service. And previous sale in their Top Notch "new" Facility. The only negative I have ever had was from their business office who a for my scheduled service. And previous sale in their Top Notch "new" Facility. The only negative I have ever had was from their business office who almost turned  the entire customer’s experience unaceptable. My Salesman tried to be of assistance with  the business office issue in order to safe his well deserved sale which he did the next day when I decidedto finance it through my own bank. I must mention that I was contacted by their new G.M. Mr. Philip Southwick since my business office  issue. I must give him "Kudos" for the  outreach and would recommend without reservations Advantage BMW Midtown. More

Very professional and attentive to customer needs. Highly recommend! Delon took great care of me. recommend! Delon took great care of me. More

They have a very professional service staff who know my BMW well. I had a problem and they took me in right away without an appointment. No high pressure to get something done you don't really need. I' BMW well. I had a problem and they took me in right away without an appointment. No high pressure to get something done you don't really need. I'll go back. More

Great dealership, Marty Compton was terrific! He is very professional and knowledgeable and made the entire buying process a pleasure. Financing was also a breeze as Younus efficiently explained everything professional and knowledgeable and made the entire buying process a pleasure. Financing was also a breeze as Younus efficiently explained everything and took care of us. Thanks! More