Advantage Hyundai

Hyundai just doesn’t care about you once you signed the contract and bought their car. I brought my car to the Advantage Hyundai auto dealer to have them fix a recall on my 2020 Palisades. While there t contract and bought their car. I brought my car to the Advantage Hyundai auto dealer to have them fix a recall on my 2020 Palisades. While there the service department informed me that I needed to replace my brake rotors and pads, as the rotors had only three percent thickness remaining. I gave approval for them to conduct the repair only to find out that they didn’t have the rotors in stock and that they would need to be ordered. I was then informed that I would have to pay up-front for the parts in order for them to be ordered. I provided payment and was told that the parts would be in in about 1-2 weeks. They told me to take the car home as they don’t have room to store it. and that they would notify me once the part was in. After two weeks and no call from Advantage Hyundai I reached out to the dealer and for an update. The parts department told me it would be another “week or so” until the parts would arrive. After another two weeks of not hearing from Hyundai I reached out again and was told it would be another week or two until the parts would be available. This has been going on for nine weeks so far and still no parts. I reached out to Hyundai USA customer service and asked how they can sell cars that they cannot maintain. They are obviously still selling new Palisades with OEM brake’s and rotors attached. I explained that my car had reached a point that it was no longer safe to operate (and stop safely). Hyundai USA customer service informed me that if its not a warranty or recall issue they basically can’t help me. They still don’t know when the parts will come in, they did say “another one to two weeks” as if I haven’t heard that before. I did however receive the monthly bill from Hyundai financial to pay for my 2020 Hyundai even though its basically a “Potted Plant” sitting in my driveway. How can they sell cars that they can’t maintain? How can they expect customers to pay for cars that don’t operate? Why would they take money to lock you in to purchasing parts from a dealer who can’t produce the parts? I am very disappointed with Hyundai’s attitude toward its customers. I like the car and think its a quality vehicle, it’s a shame that the company feels that once they got you to buy its car that you are no longer of any consequence. Nine plus weeks in and I still have no answers. Hyundai customer service says that company policy will not allow them to help resolve my issue. They basically said you just have to wait!!!!! Too Bad!!!! Anyone considering purchasing a Hyundai vehicle needs to consider the companies attitude toward its customers, is the future that awaits you. More

Henry Jenkins was amazing! My father went to several dealerships, but nothing could compare to the value and service at Advantage. They gave him a fair deal for his trade-in, a My father went to several dealerships, but nothing could compare to the value and service at Advantage. They gave him a fair deal for his trade-in, almost double than other dealerships. Henry also understood that my father needed more support as a senior and he took his time explaining everything to my father. As a result, when I am shopping for my next car, I know where I am going. With much gratitude. More

Stay far away- Visited dealer for new car. Asked salesman about the differences between Ioniq 5 versus Kona EV’s. Salesman pointed to Ioniq 5 in showroom and said that’s it. I repeated I was interested in in about the differences between Ioniq 5 versus Kona EV’s. Salesman pointed to Ioniq 5 in showroom and said that’s it. I repeated I was interested in info on the other cars, say a gas powered versus hybrid- he looked around from his seat and said he didn’t see any and immediately launched into the premium of $3,000. - 5,000 on all new cars. I immediately left- Atlantic Hyundai in West islip was excellent- test drove car and will only buy from them. More

Sales rep Steve Kramer extremely rude and aggressive. Does not provide actual information on pricing, but instead condescendingly speaks to you and tries to make it seem like he's doing you a favor. Does not provide actual information on pricing, but instead condescendingly speaks to you and tries to make it seem like he's doing you a favor. More

I recently brought my car in for service. After two hours they told me that they had lost my car and that it had been stolen from their property. The agency manager told that it was my problem and tha hours they told me that they had lost my car and that it had been stolen from their property. The agency manager told that it was my problem and that I should take it up with my insurance company. The manager and the dealership took no responsibility regarding the safe keeping of vehicles under their control and on their property. It is apparently their position that anyone who brings a car for service does so at their own risk. More

Rude, unprofessional, insulting, buyer beware.Steve Rude, unprofessional, insulting, buyer beware. Steve Kramer was very rude and unprofessional and downright insulting when I showed him higher offe Rude, unprofessional, insulting, buyer beware. Steve Kramer was very rude and unprofessional and downright insulting when I showed him higher offers on the trade in from other dealers. He seemed upset that I did my homework. The management didn't care about his attitude. Buyers beware - save yourself the trouble and find another dealer to work with. More

If I could rate this dealership as 0 stars I would. I walked into the dealership looking to buy a Genesis and was treated like garbage by the sales person. The management couldn't care less and let's the walked into the dealership looking to buy a Genesis and was treated like garbage by the sales person. The management couldn't care less and let's the staff treat customers however they want to. As a Plainview local resident, I would advise everyone to not shop here and go down to Atlantic Hyundai/Genesis to buy or lease a car. Avoid this dealership at all costs and customers BEWARE..... More

Sales process was good, went smoothly. I work in the automotive industry so they didn’t try to play too many games with me. Leased vehicle at the end of March 2021, a 21 genesis g70. Two months into my automotive industry so they didn’t try to play too many games with me. Leased vehicle at the end of March 2021, a 21 genesis g70. Two months into my lease I begin hearing a rattling noise coming from the sunvisor sunroof area. 7/14, 7/20, 8/14 & again 8/21 for the same rattling noise that at this point genesis Corp is involved and my car is not being worked on because warranty work is only paid out to a dealership once unless approved by corporate. Advantage Hyundai is in possession of my vehicle as I have a loaner car. Corporate says they are a high line car, they don’t act as such. Not really working with the customer (me) working within perimeters to get corporate down to see my car, receiving excuses, the typical runaround. All I want is the rattling noise to be fixed correctly. More

Very kind helpful people. Recommended to family and they were very pleased as well. were very pleased as well. More