"Caesar! The kindest, & very patient & honest salesman at..."
- Theresa M
Caesar! The kindest, & very patient & honest salesman at this dealer. My 23 year old daughter purchased her first car here: a Tucson recently. He took care of her, made the right deal! He helped her feel comfortable and took the time to explain details and process. Larry , finance manager , I found to be very straight shooter. I would purchase from them again! Good job Advantage Hyundai! I hope the service is as good
Employees Worked With
Other Employees :
"Untrustworthy, liars, rude - go anywhere but here"
- got taken advantage of
Bottom of the barrel salesman. Rude, sneaky, and liars. You really cant trust them at all.
1. They will promise you things with the sale of the car that they will not honor the moment after you step out the door (free service, free gas fill ups, any modifications or add ons that need to be refurbished
2. They WILL try to pull a switcheroo when signing the contract, increasing the final amount. Are you serious? Why would anyone ever do business with someone who pulls that sort of crap?
3. They will tell you that negotiating for a better price is QUOTE A classic example of nickel and diming and we dont appreciate it. UNQUOTE.
They dont treat you like this in other dealerships. STAY FAR AWAY FROM THIS ONE
On August 27th 2019 I went to the dealership with my son to lease a 2019 Hyundai Sonata SE. I emailed Dominique Preston with some questions and she assured me that they would forgive the remaining 8 payments of my lease since I received a notice from Long Island City Hyundai that they were willing to do so and that they had lease payments starting at $71 per month for the new Sonata. I printed out the car that I wanted and it was listed as a special for $72 per month. When we got to the dealer, I met Dominique Preston. She handed us off to Joe Schaffer. I showed him the notice that I got from LIC Hyundai to forgive the lease and I showed him the car that I printed out. He went to the back and when he came back he asked me what I was paying for the current lease. I said $330 per month as a result of the terrible deal from LIC Hyundai. The first offer he came back with was $319/month with $3995 down. I was insulted by this offer and let Joe know that. He said what do you want to pay. I told him that I want the deal in the offer online to be honored. He said he couldn't do that. Then he said they'll forgive the lease and the new payment will be $299/month with $3000 down. We told him $269/month and when he said he couldn't do that we proceeded to walk out and he came after us saying that he'll do it for $279 per month. We asked for a breakdown of the price with everything else laid out and he refused to give it to us. After reviewing the contract, I can clearly see that they didn't forgive the lease as they said they would do and as is on the signed lease order. Also they didn't include all of the discounts that they were supposed to. They were supposed to offer $4,250 from Hyundai and the dealer was offering and additional $2000 off. These two rebates are advertised on their website. My son also owns a Hyundai and we mentioned this to Joe. That should have been an extra $500 off. The total rebates should have been $6750 and they only gave us $4750. When we went to see the finance manager, he made me sign the lease agreement before the original lease order. There is a discrepancy between the the Lease Order and the Lease Agreement. The lease order shows that the $2310 old lease balance was taken off and on the lease agreement it was added back in. Even if the tax isn't figured into the $72 per month, figuring it in would still bring it to less than $200 per month for the lease. I would like the manger from the dealer to contact me to correct this. I will also be reporting this to the Better Business Bureau for deceptive practices. I wouldn't recommend this dealer to anyone.
UPDATE 9/10: We met with Jon Stern and he admitted that they messed up and sent us a check for $1500 which was actually less than the amount that was actually owed to us. The difference was about $40. I appreciate them admitting to the mistake and I hope in the future they will be more honest and meet my expectations.
Employees Worked With
Other Employees :
Dominique Preston, Jon Stern