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1,304 Reviews of Advantage Hyundai - Service Center
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November 27, 2013
When I bought the car a year ago everyone was very friendly and helpful and I left with my new 2013 Sonata (having lost my 2011 to SuperStormSandy). Although I cannot remember his name, the gentleman friendly and helpful and I left with my new 2013 Sonata (having lost my 2011 to SuperStormSandy). Although I cannot remember his name, the gentleman who worked with me in financing my purchase was extremely helpful in explaining the process. Bringing the car in for service was a pleasure and the work was performed in a quality, professioinal, timely manner. More
by susanadanadana
Employees Worked With
Barry Russin, Peter Demieri
November 17, 2013
On 11-12-13 brought my wife's 2007 Santa Fe in at 8:00 am for instrument panel, check engine light on, a faulty gas gauge, and the TPMS (Tire Pressure Monitoring System) light on, yet again. Was met 8:00 am for instrument panel, check engine light on, a faulty gas gauge, and the TPMS (Tire Pressure Monitoring System) light on, yet again. Was met that morning by a female service rep that was extremely rude to my wife when trying to explain the repeated return of vehicle for the same problem. Female service rep, whose name I do not remember, did not make eye contact, was argumentative about problem, and did not even say sorry for your inconvienence. Was told by cashier that my previous service rep, Chris O'Brien, would be handling may case. By 5:00 pm that evening I had not heard back, and called Chris who explained that they were going to keep the car overnight for more testing. After some haggling over the inconvienence of not having a vehicle, I was given a loaner car. The following day it wasn't until after 5:00 pm that the Santa Fe was fixed and ready to be picked up. I dropped off the loaner car, paid the bill, and drove the car home. The next morning when my wife drove the car to work, and when she arrived immediately called me to explain that the TPMS light came on yet again. I then called Chris O'Brien who was aware of the repeated failure to fix this problem, stated bring it back and offered a loaner car for as long as it takes. I have spent thousands of dollars servicing my wife's 2007 Santa Fe, from a new battery last month for mostly the same problems, to new tires, windshield wipers, brakes, recalls, you name it. But for some unknown reason these technicians can not seem to repair this repeated TPMS light problem. I have probably brought this car back about 6 times for the TPMS light problem. My wife is so disgusted now that she refuses to bring it in and waste her time for a problem nobody can fix. How many times does it take? Really? When does the 'Lemon Law' kick in when the authorized dealer is unable to repair the car after a reasonable number of attempts? More
by AnthonyQ130
Employees Worked With
Chris O'Brien
November 15, 2013
Service was great and the staff very friendly and helpful. Christine keeped me informed and the wait was quick. The waiting area was clean and I loved the massage and the car was even washed ! Their helpful. Christine keeped me informed and the wait was quick. The waiting area was clean and I loved the massage and the car was even washed ! Their customer service is excellent. More
by camcb810
Employees Worked With
Christine
November 14, 2013
Service advisor was polite and explained what would be done to the car. She explained how long it would take and did finish the job most timely. I was extremely satisfied with the entire service experienc done to the car. She explained how long it would take and did finish the job most timely. I was extremely satisfied with the entire service experience and the service advisor did save me money by explaining options and accepting coupons from another offering. I could not be more pleased and will use this dealer for service. I will not hesitate to recommend Advantage Hyundai to others. More
by Dutchman45
Employees Worked With
Chris
November 11, 2013
On Thursday nov 7,2013 I visited the dealer. My car was on recall and the locks were not working, everything was taken care of. My car is only a 2011 model and I was very pleased that only what was needed on recall and the locks were not working, everything was taken care of. My car is only a 2011 model and I was very pleased that only what was needed was done. I have built up a trust with this dealer and want to continue my visits in the future. Absolutely no pressure Thank you Christine and everyone for expert service More
by Tena c
Employees Worked With
Christine
November 10, 2013
I'm writing this review, for I've had another professional and excellent experience with the dealer, and it's service department. It's nice having the pressure and the stress taken away, knowing professional and excellent experience with the dealer, and it's service department. It's nice having the pressure and the stress taken away, knowing you have a place to go, where well-trained people can do the job right! My visits so far, requiring servicing my car, which I love and am very happy with by the way, have all been positive. While no one likes having to deal with any car trouble issues, I'm reassured whenever i have to go to this dealer and get it checked out. So, in return, I'm letting everybody know ! These people are awesome! Thanks! More
by gbk721
Employees Worked With
Chris
November 05, 2013
as soon as you get your car into the service area somebody is there to take care of your needs, the waiting room is comfortable with lots of ammenities, after servicing your car they also wash it, th somebody is there to take care of your needs, the waiting room is comfortable with lots of ammenities, after servicing your car they also wash it, this is my third time at this dealer and I will come back even that it is 25 miles from my home. More
by Enrique28
Employees Worked With
Christine Kemmett
November 05, 2013
I would absolutely recommend Advantage Hyundai for service. I had concerns about my car and they addressed them and reassured me that all was taken care of. We made another appointment for the items service. I had concerns about my car and they addressed them and reassured me that all was taken care of. We made another appointment for the items that needed more review. Everyone was very caring and considerate. All the work was completed in a professional manner. More
by RSchwinn1
Employees Worked With
Erin Pugliese
November 04, 2013
Our experience with Advantage Hyundai on 10/31/13 was fabulous! Our Service Advisor, Vince, was superb! He was prompt, friendly, courteous, and efficient. He did not prod me into obtaining additional fabulous! Our Service Advisor, Vince, was superb! He was prompt, friendly, courteous, and efficient. He did not prod me into obtaining additional services. He did his utmost to utilize the coupons I presented to him. Our car was serviced in a timely manner, and returned to us in immaculate condition! Thank you, Advantage Hyundai! You're the best! More
by AJRamos
Employees Worked With
Vince
