Advantage Toyota Valley Stream

Well organized despite long line of cars waiting for service. Service area was well kept and representative was thorough. Rep confirmed telephone number twice and time estimate was met. service. Service area was well kept and representative was thorough. Rep confirmed telephone number twice and time estimate was met. More

I have been calling I am requesting a refund from my last visit..after leaving my coolant was leaking . The worst experience. No one is answering or returning my calls visit..after leaving my coolant was leaking . The worst experience. No one is answering or returning my calls More

andy was superb. everything he said and did was as promised, including the time involved to complete a ll of the work. the time involved in picking up the car was minimal. it was ready when promised. promised, including the time involved to complete a ll of the work. the time involved in picking up the car was minimal. it was ready when promised. More

Problem cleared up on its own but Xavier very graciously offered to take a look at my car whenever I brought it in. I called Originally because I thought I had a film on my windshield. offered to take a look at my car whenever I brought it in. I called Originally because I thought I had a film on my windshield. More

Don’t like the long car line and the guy who gave me me back my keys was very rude didn’t like his attitude back my keys was very rude didn’t like his attitude More

My last visit was for scheduled maintenance. My advisor was very courteous and knowledgeable. Due to covid-19 debacle, shuttle service (ride back home) is no longer provided. Small inconvenience. Still app was very courteous and knowledgeable. Due to covid-19 debacle, shuttle service (ride back home) is no longer provided. Small inconvenience. Still appreciated their diligence to do the maintenance in a timely manner. More

The staff was attentive , answered all the questions professionally. I brought a car the same day and I was not intending too . I did not receive the car with a full tank of gas which was supposed to ha professionally. I brought a car the same day and I was not intending too . I did not receive the car with a full tank of gas which was supposed to happen More

After five days I finally got my car back. No updates. Unauthorized work was done on my vehicle according to Margie Bonel. Expensive expect to pay $1,4000 + paid tax. I paid $1,730.70 To get my car bac Unauthorized work was done on my vehicle according to Margie Bonel. Expensive expect to pay $1,4000 + paid tax. I paid $1,730.70 To get my car back. Horrible very stressful experience. I feel cheated taken advantage of, to say the least. More

Femi was a joy to work with when it came to purchasing my first car. He kept in contact with me while I waited for the car of my choice and answered his phone whenever I contacted him. first car. He kept in contact with me while I waited for the car of my choice and answered his phone whenever I contacted him. More

I must say that the team that serviced my wife & I were great. Kendell was exceptional even with being involved with 2, 3, or 4 customers @ one time, very hard working, professional. Erinson Duran the fina great. Kendell was exceptional even with being involved with 2, 3, or 4 customers @ one time, very hard working, professional. Erinson Duran the financial manager also was very professional. I have 58 years of varied business experience so my following remarks come with some business knowledge along with the process I saw at Advantage Toyota yesterday. 1) In short their were not enough teams on board for the amount of potential sales available.2) Their is no way that any customer can read all of the items required to be signed at point of sale and considering these forms are legal it puts the customer at a BIG BIG disadvantage. I my case I spent so far 4 hours reading these forms & I see nemours gray area items. This method only can serve to give question to the process used. I also understand the need for COMPLETE THE PROCESS due to customers may change their mind. Not sure what steps could help but you may want to review because if TOYOTA WANTS TO TREAT CUSTOMERS LIKE THEY R IN THERE HOME THAT'S NOT THERE FEELING GOT YESTERDAY. Just my observation. I do love the RAV4 AS DOES MY WIFE. BEST HARVEY PASCAL More