Advantage Toyota Valley Stream

I brought my car for interval check up in toyota advantage last Feb 24. And had car washed after that. While i was wiping my car to dry i saw a dent on the driver's door and scratches, so i went bac advantage last Feb 24. And had car washed after that. While i was wiping my car to dry i saw a dent on the driver's door and scratches, so i went back to Jemell and he seen the damaged. He told me to come back on wed coz they have to order the guard that was dented. I came back on Feb 26 to make sure they'll fix it. Jemell was telling me ican leave my car coz they are ready to repair it but i had to work that day and i told them i'll just come back on my off which is Mar 3 at past 7am. We waited for 2 hrs then they said the guard of the door was not delivered. We told them that Jemell had told the guard was available when i last came then why is it they're telling me it's not available? They said there was a misunderstunding. So last Mar 4 my wife received a phone call at 7am from them that the guard was not delivered yet and they promised to update us at 10am. We didn't receive any call from them after that. So we decided to go to toyota to ask them directly. The part was not delivered again they said. So they called anothet shop and they promised the repair will be done the next day. So last Mar 6 we brought our car back to toyota at past 7am. We were picked up by a personnel of Hertz and brought us to there office for car rental. They shouldered the car rental. When I saw my car, the door was slightly deformed. It's not the same with the other door. I told that to the service manager but he said he cant notice it. But it's obvious. I was not satisfied with the repair. I came to Toyota just for a check up. You know i love my car. I make sure to park it in safe place. I wipe it everyday so i know there's no scratches on it. I know my car will be safe coz it's toyota but look at what they did to my car plus the troubles I've been thru. I have to come back several times like i have to beg but in fact it's toyota's failt. I'm very frustrated! Please do something! Help me please. More

This is my preferred service center for some time. Though little far from my home but worth the pain to go there and get the professional service. little far from my home but worth the pain to go there and get the professional service. More

My wife and I were very pleased and impressed with our salesman, Marty Goldberg. He definitely does not fit your typical car salesman stereotype of being pushy and just wanting to "close a deal". Marty salesman, Marty Goldberg. He definitely does not fit your typical car salesman stereotype of being pushy and just wanting to "close a deal". Marty was very friendly and honest and took the time to answer all of our questions and concerns. He's a true gentleman, mentch, and a real pleasure to work with. I definitely recommend anyone shopping for a Toyota to work with Marty. More

Shana was the best from start to finish! She was very patient and knowledgeable about all of Toyota's products, cars and service. Going into most car dealerships to purchase a car, you often feel pressur patient and knowledgeable about all of Toyota's products, cars and service. Going into most car dealerships to purchase a car, you often feel pressured or intimidated but that was definitely not the case with Shana. She made sure that you were comfortable and understood everything. She even taught me how to do financial calculations (i.e. calculating the tax information,etc.) I was definitely impressed with the service. I didnt feel rushed and she took great care of me. I would definitely recommend my friends, family, or anyone to Advantage Toyota and to Shana to purchase their car! Great service! Thanks Shana!! More

Entering and first meeting were fine, however you should have a host greeting you when you enter the service area to tell you to wait and which service adviser to speak to. I was told the wait for an oil c have a host greeting you when you enter the service area to tell you to wait and which service adviser to speak to. I was told the wait for an oil change and tire rotation would be 1 1/2 hours which I found long to begin with. 3 Hours later I am still sitting in the service center waiting. Not once had my Service Adviser come over to me to mention what was going on with my car or that it would be longer than expected. I had to hunt him down myself and ask what was going on. Finally after I spoke with him he produced my paperwork and I had to see the cashier and get my keys from the Valet. Upon entering the Service area again to find a Valet I waited and waited and waited. I saw my car sitting outside but no one was there to hand over the keys. I went outside myself and found a valet talking with his friends. Got my keys and walked to my car myself. No one came over to remove the plastic from the seat or the floor mat. Horrendous service. I see now why you give complimentary manicures. A customer will spend all afternoon there getting a simple oil change. (No I did not want a manicure). Why go to a dealership for service when you can get an oil change in 15 minutes or under. There is absolutely no reason it should take more than 3 hours for an oil change and tire rotation. Having worked for Toyota and Lexus in the south for years in the Executive department, I am appalled at this type of customer service. More

The person who took care of me was very friendly and helpful.. I cannot remember his name. My servicing was to replace one wiper and to remove a nail from my tire. The price was under $40. and only t helpful.. I cannot remember his name. My servicing was to replace one wiper and to remove a nail from my tire. The price was under $40. and only took an hour I was pleasantly surprised. More

We went there because they promised the best deal and that they would take care of NYPD and Firemen. We were wrong. We went with a quote and they proceeded to say the XLE V6 at one dealer was not equiv that they would take care of NYPD and Firemen. We were wrong. We went with a quote and they proceeded to say the XLE V6 at one dealer was not equivalent to the XLE V6 at their dealer and some of the standard features were not included in the other. There price $2500 more for the same car. This is a good lesson in buyer beware and that you should not trust any of the sales staff. I suggest, shop on Edmunds.com and KBB.com to find the car you want and then go to another Toyota dealer. Do not believe for one minute they will "take care of you" NYPD and Firefighters deserve better than what we got at Advantage Toyota. Do your home work and don"t fall for sales pitches. More

Leo always goes above and beyond to make sure my husband and I are happy. Went in this past weekend for an inspection. Received a free car wash and a smile.. We love Toyota Michele and Giovanni D'Arp and I are happy. Went in this past weekend for an inspection. Received a free car wash and a smile.. We love Toyota Michele and Giovanni D'Arpa More

As usual a very good experience. Andy was very communicative and knowledgable with me as th customer. my car was also completed in a very timely fashion. communicative and knowledgable with me as th customer. my car was also completed in a very timely fashion. More

I have purchased Toyotas before. This was the best experience I have had. Marty Goldberg explained everything thoroughly to me. I will recommend this dealership to many of my friends. Never before experience I have had. Marty Goldberg explained everything thoroughly to me. I will recommend this dealership to many of my friends. Never before did someone take such an interest in helping me. Thank you for employing such caring and knowledgeable professionals. Brenda Wilbur More