Advantage Toyota Valley Stream

Promises,promises until theygetyour $! The lied from the biggening . Over priced they stated the buy back on lease would be $11,000 & in the paper contract it was$15,000! I told them I wanted $3,000 for m biggening . Over priced they stated the buy back on lease would be $11,000 & in the paper contract it was$15,000! I told them I wanted $3,000 for my trade in & they said OK to find out later they only gave me $2500. They tell you " two year free oil changes " but you have to have 5000 miles on the 1 st change & 15,000 on the next oil change. I wouldn't recommend this dealer to anyone! It's a shame I love the car & will get another but not from advantage! They promise to call you back but never do. More

Went in for an inspection and oil change...came out with a brake job and a license plate bulb ($35.00) $450.00 total and a severe rattle I never had before...told I could p/u keys from sales dept on Sunday. a brake job and a license plate bulb ($35.00) $450.00 total and a severe rattle I never had before...told I could p/u keys from sales dept on Sunday...WRONG!!! More

I received a call from the dealership that my car was scheduled for the 15K maintenance. We already had the NYS inspection done about 2 weeks before the call. The "maintenance due (?)" light on the dashb scheduled for the 15K maintenance. We already had the NYS inspection done about 2 weeks before the call. The "maintenance due (?)" light on the dashboard had lit so my husband brought it in. THE CAR WAS ALREADY IN THE DEARSHIP with my husband when we got the call. When I informed the caller the car was already there she stopped to check and said, "yes, it's ready. When would you like to pick it up?" Exasperated, I reminder her that SHE called ME and that my husband was already there. She checked AGAIN and said, "oh, I see...the car has already left." This entire conversation was COMPLETELY POINTLESS!!! I had hoped such a fine a reputable dealership who had given me top-notch service in the past could be so incompetent!! More

Daniel was welcoming, courteous, and explained everything clearly. The waiting room was comfortable and the wait for the car was within the time mentioned. A pleasant experience! clearly. The waiting room was comfortable and the wait for the car was within the time mentioned. A pleasant experience! More

There are so many things to complain about at this point. I would never recommend anyone to this dealership. #1 reason "Customer Service". Their isn't anyone that can imediately help you on the phone when yo I would never recommend anyone to this dealership. #1 reason "Customer Service". Their isn't anyone that can imediately help you on the phone when you call customer service. Which is big. I have called the dealership on several occasions,but ended up going to the dealership to be assited. When you call are constantly being transfered to a voicemail. My smart key some how got locked in my vechile and when I called the dealership I was transfered around 3 different times. During my purchasing experience I was told you can never lock your key in your car. Never say never. Well it happened. When I called toyota, no one could tell me how toyota car/roadside assitance work. I was actually told toyota care did not cover roadside assitance it was only for "oil changes". Sure it does, its on my paper work and all over the internet. So now what ? what if my baby was in the car? I later found out(3 hours later of being locked out of my car) that toyota care has a separate #. I was never made aware of that during purchasing. Nice time to find that out. Seems like that dealership is quick to sell you a car but not that quick to help you after you purchase. I am sooooooo disappointed. More

Any day & every day I would recommend this dealership . We were extremely satisfied with the entire experience from start to finish . Joseph Suppa was friendly and efficient and we were in a dealership . We were extremely satisfied with the entire experience from start to finish . Joseph Suppa was friendly and efficient and we were in and out quickly ! Our car was serviced , washed and ready to go ! More

Great and quick customer service. They tested the problem and told me what I could do to rectify the issue. Thank you for your great service. and told me what I could do to rectify the issue. Thank you for your great service. More

I went in yesterday to get a trade in for my chevy avalanche and was given a trade in value of 3000 and went today to finalize the deal and was given a value of 1500.I don't understand why you give fa avalanche and was given a trade in value of 3000 and went today to finalize the deal and was given a value of 1500.I don't understand why you give false numbers in beginning .To be honest adam was a great rep but his boss was a complete Jerk .Even the evaluator is calling my truck garbage .xxx are you serious.Adam boss tells me he is giving me the best deal and I wont be able to sell my truck outside for more then even 1500.I challenge him and say I can outside for 3000 easily and he gets upset for some reason and he starts arguing I sell 300 cars a month.Did i ask you how many you sell.I don't sell 300 cars .I am not a sales rep i am a customer.I am builder I am not a small toyota call sales men.I buy 3-4 cars a year but this is the most worst and humiliating experience I had with advantage toyota.I am a builder and a business man, but this is not how I treat my customers.Please take down the sign all customers are our guest.Next time just don't waste my time. More

Great experience, good people, no nonsense. I looked at the car on Saturday, went back after work on Monday and was driving home that night. It was plainly apparent that the staff was there to help, and t the car on Saturday, went back after work on Monday and was driving home that night. It was plainly apparent that the staff was there to help, and that they genuinely wanted to make me happy. More

Service was performed as scheduled, no problems....everyone was professional and courteous l was out in no time.. I would definitely reccomend this dealership to friends and family. problems....everyone was professional and courteous l was out in no time.. I would definitely reccomend this dealership to friends and family. More