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Advantage Toyota Valley Stream - Service Center

Valley Stream, NY

4.2
3,013 Reviews

3,013 Reviews of Advantage Toyota Valley Stream - Service Center

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May 17, 2018

I would give zero stars if available This dealership is nothing but a scam. They have you come in for factory service and then go on to charge you for diagnostics. They continue to misrep More

by Larry Kolodny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Kirtman, Angel Fernandez
May 18, 2018 -

Advantage Toyota Valley Stream responded

Thank you for your feedback, Mr. Kolodny. As we explained to you, your vehicle's body damage isn't under warranty; regardless, your vehicle requires body work provided by a body shop, a service we're unable to provide. Your diagnostic service charge (purely for labor) is standard, and was fully disclosed to you - and you agreed to it, in writing - when you asked us to evaluate your vehicle.

May 23, 2018 -

Larry Kolodny responded

Unfortunately for Advantage Toyota, their claim is unsubstantiated. I went to their sister dealership “Millennium Toyota” and they agreed that the door “adjustment” was covered under warranty. Again Advantage Toyota is being misleading. I must say, however, Steven Kirtman, was extremely curtious when we spoke and he assured me he would investigate the matter. I’m looking forward to hearing back on his investigation.

May 17, 2018

Great service, knowledgeable staff and very expediting. I truly looking forward toward my next service. Many thanks to Wendy. She was very helpful and it was pleasure to work with. More

by Dragan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Rodriguez
May 16, 2018

True to your word Angel Fernandez did an excellent job checking me in and finding out what my needs were. I had requested him because I had a good experience with him More

by andrewstruzzieri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kirtman, Angel Fernandez
May 14, 2018

Never a problem I have never had a problem with customer service at this dealership. Andrew is always extremely helpful. Sometimes it helps to be a good customer to g More

by Nanaswhip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2018

Toyota Care Plus I purchased the Toyota Care Plus package last December. Yesterday I went to the dealer for my 30,000 miles maintenance. All I had to do was to mention More

by Joojoo123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devindra James
May 12, 2018

Tire Replacement Service Jeff was extremely helpful and quick. My car was ready sooner than expected. I would definitely recommend Jeff to any of my friends who service More

by Calsams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Merlo
May 11, 2018

Very efficient service The service was quick and efficient. I got in at 8 a.m. and was out at 10 a.m. even though I had to replace the keys and they had to program a new set More

by yittix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Taichong
May 11, 2018

Maintenance Service was done timely that’s was no delays,agent informed me what necessary things to be done , everything was done efficiently Rates was reasonabl More

by Pinky 1004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy
May 09, 2018

Great My first time bring my car in. The staff from beginning to end was great. Explain thing to me . Have no complaints . Even set up my next appointment More

by JaNette 66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Margie, Steve Kirtman
May 07, 2018

A Wonderful Experience I went go get my yearly inspection, and I was helped by a really nice guy, Mike Taichong. He really listened to me and advised me in the best possibl More

by Eli_B_NY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A, Marty Goldberg, Mike Taichong
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