Advantage Toyota Valley Stream - Service Center

The Rav 4 was brought in for a NYS inspection, some service, and an ongoing dispute with a windshield ticking noise. To my disbelief when I looked at the car on Saturday I was stunned - there was no service, and an ongoing dispute with a windshield ticking noise. To my disbelief when I looked at the car on Saturday I was stunned - there was no new inspection sticker and in fact the NYS inspection was not done. I specifically said at the beginning of the appointment that the primary purpose for the visit is for the NYS Inspection, which was going to expire on 6/30. I called the dealership on Saturday only to be told "we are running 3.5 hours behind..." I then asked for the service manager was was "with a customer". I asked that they interrupt him but they did not. I was asked to leave a message and I responded why? The service manager does not return phone calls and in fact did not return two messages I left him from a prior Friday and the following Monday to talk about the upcoming appointment and the noisy windshield. The ongoing problem with the windshield, which has existed since day one, which has a TSB, which was serviced once before, was not addressed because whoever test drove the care did not hear anything wrong. I solved the inspection issue myself by going to the Hewlett House of Tires, where I will go in the future for service. I sincerely doubt I will ever come back to Advantage Toyota for anything other than another recall notice on the car.. More

I was in for service in March, May and June. Each time I had an excellent service experience. Thank you. I purchased my car form Joe C and he was an excellent salesperson. Sorry to hear he is no longer w had an excellent service experience. Thank you. I purchased my car form Joe C and he was an excellent salesperson. Sorry to hear he is no longer with you. More

I was greeted on arrival at the service area. I had not wait. Service personnel looked over my car immediately indicating existing scratches and dents on my papers. I was directed to the office where my ad wait. Service personnel looked over my car immediately indicating existing scratches and dents on my papers. I was directed to the office where my adviser was located and given the initial paperwork for my service. I had a short wait as all the advisers were busy with other customers. My adviser, Jemell Braitthwaite was friendly and personable. He reviewed my service record and advised me I had missed a service date that I could make up that visit or skip it and have the next visit, which was the last complimentary one now. He advised me what would happen according to whichever choice I made. He reviewed what was to be done on my car. I then went to the waiting area. The area was large and open. There was free coffee and some vending machines for soda and snacks as well as a TV to watch. The wait was a little longer than what Jemell had said the average wait was but still a reasonable wait. Jemell brought my papers to me and reviewed it briefly. I went to the cashier and as this was a complimentary service visit and no un-covered service was needed, there was no charge. More

Thank you for a pleasant visit. Each person I spoke with, was very polite and capable. I found the wait not to be too long. was very polite and capable. I found the wait not to be too long. More

A bit of a delay in getting checked in. The guys who checked me in were friendly and courteous. This was my first visit to this dealership, the signs showing the entrance to the service entrance was a l checked me in were friendly and courteous. This was my first visit to this dealership, the signs showing the entrance to the service entrance was a little confusing as the line to enter the garage was the other side from the side street. Patricia was busy at first but acknowledged me and apologized for the delay once she was ready. Other reps didn't even make eye contact. Patricia was very friendly and professional. She listened to all I asked and answered with professionalism. Once the car was ready, she went over what was done and explained what service I may need next time. No pressure from her at all. More

Made an appt for service at 815am which meant nothing because it seems to be first come first served. I was coming for a 5000 mile maintenance which includesnan oil change and tire rotation. I was told because it seems to be first come first served. I was coming for a 5000 mile maintenance which includesnan oil change and tire rotation. I was told by my service manager that it would take an hour to an hour and a half. To make a long story short, over 3 hours later i was told by Paul my car was ready with no attempt to explain or apologize for the absurd wait for an oil change. Needless to say I will never be going back to Advantage Toyota. More

Treated like I was invisible when I entered the service department. The only bright spot was the service representative who finally attended me. She was delightful and very helpful. department. The only bright spot was the service representative who finally attended me. She was delightful and very helpful. More

as the new owner of this dealership,your people were very helpful and polite. as I don't put much milage on my car, you can see that service is not a mager fact. helpful and polite. as I don't put much milage on my car, you can see that service is not a mager fact. More

Interaction with Paul was courteous, knowledgeable and professional. Service performed was in conformity with Toyota guidelines. This is very important to me in as much that there wasn't any unnecessary professional. Service performed was in conformity with Toyota guidelines. This is very important to me in as much that there wasn't any unnecessary suggested work requested. More

Really clean location. Friendly employees. The wait was almost 2.5 hours and the given wait time was 1.5 hrs. I was not happy with this but everything else was awesome! almost 2.5 hours and the given wait time was 1.5 hrs. I was not happy with this but everything else was awesome! More