Advantage Toyota Valley Stream - Service Center

A bit of a delay in getting checked in. The guys who checked me in were friendly and courteous. This was my first visit to this dealership, the signs showing the entrance to the service entrance was a l checked me in were friendly and courteous. This was my first visit to this dealership, the signs showing the entrance to the service entrance was a little confusing as the line to enter the garage was the other side from the side street. Patricia was busy at first but acknowledged me and apologized for the delay once she was ready. Other reps didn't even make eye contact. Patricia was very friendly and professional. She listened to all I asked and answered with professionalism. Once the car was ready, she went over what was done and explained what service I may need next time. No pressure from her at all. More

Made an appt for service at 815am which meant nothing because it seems to be first come first served. I was coming for a 5000 mile maintenance which includesnan oil change and tire rotation. I was told because it seems to be first come first served. I was coming for a 5000 mile maintenance which includesnan oil change and tire rotation. I was told by my service manager that it would take an hour to an hour and a half. To make a long story short, over 3 hours later i was told by Paul my car was ready with no attempt to explain or apologize for the absurd wait for an oil change. Needless to say I will never be going back to Advantage Toyota. More

Treated like I was invisible when I entered the service department. The only bright spot was the service representative who finally attended me. She was delightful and very helpful. department. The only bright spot was the service representative who finally attended me. She was delightful and very helpful. More

Really clean location. Friendly employees. The wait was almost 2.5 hours and the given wait time was 1.5 hrs. I was not happy with this but everything else was awesome! almost 2.5 hours and the given wait time was 1.5 hrs. I was not happy with this but everything else was awesome! More

as the new owner of this dealership,your people were very helpful and polite. as I don't put much milage on my car, you can see that service is not a mager fact. helpful and polite. as I don't put much milage on my car, you can see that service is not a mager fact. More

Interaction with Paul was courteous, knowledgeable and professional. Service performed was in conformity with Toyota guidelines. This is very important to me in as much that there wasn't any unnecessary professional. Service performed was in conformity with Toyota guidelines. This is very important to me in as much that there wasn't any unnecessary suggested work requested. More

I visited this dealer to ask about servicing my vehicle. I waited 15 minutes in the "service" office and still on one spoke to me. This is the most disgusting level of customer service for a dealership. As I waited 15 minutes in the "service" office and still on one spoke to me. This is the most disgusting level of customer service for a dealership. As such, I would never recommend this dealership to anyone. Advantage Toyota sucks. More

I was very pleased with the service I received. Patricia was very informative since this was my first time with my new car. She walked me through.Best of all the car was done in 45 minutes! The location is was very informative since this was my first time with my new car. She walked me through.Best of all the car was done in 45 minutes! The location is also good for me, close to my home. More

This was my first service appointment on my 2012 leased Camry. Michelle was so very helpful and patient with me. Her smiling face and overall professional was deeply appreciated. Kudos to Toyota for hir Camry. Michelle was so very helpful and patient with me. Her smiling face and overall professional was deeply appreciated. Kudos to Toyota for hiring her. She is truly an asset to your company. More

I bought two cars there and this is first maintenance for my Prius. Patti took care of it quickly on Friday evening when i dropped it off, and even informed me of future maintenance that was paid for. She my Prius. Patti took care of it quickly on Friday evening when i dropped it off, and even informed me of future maintenance that was paid for. She called me on Saturday to let me know when it was going "into maintenance", gave me an estimated time it would be ready, and called to tell me when it was done. When I came to pick it up, she explained the report, and also gave me information on my wife's car (her Corolla's first maintenance is due soon), and advice on when I could bring it in. All this information and service was given cheerfully, and courteously. I enjoyed having her as our service rep, and the service was excellent as well!! I would recommend this location for anyone owning a Toyota. Very well organized. More