Advantage Toyota Valley Stream - Service Center

My experience with the service rep, Nicole Hopson was great. She was quick and efficient and arranged for me to have a ride home because the wait was going to be long. She also sent the driver back to pi great. She was quick and efficient and arranged for me to have a ride home because the wait was going to be long. She also sent the driver back to pick me up and had my paperwork ready upon my return. She made for a very pleasant service experience. However the showroom experience wasn't as pleasant. I wanted to see what the new Rav4 looked like o before I left, I went over to the dealer. side. I walked in to three men standing at the desk. They just looked at me and no one said hello until I did. None of them or anyone else for that matter asked if I needed help. I got in the Rav4, I looked around, got out and opened the trunk and walked around the car. During all of that and as I was leaving not one person asked if I needed help. They didn't know what I was there for. I have been unhappy with my car from the start. First it was finding out that the doors didn't auto lock and all that went on with that. I sat in service for a really long time on the promise that it could be programmed when it couldn't. When I called Toyota corporate, they weren't helpful either. Now less than a year later, there is a new model. I'm afraid to ask if those doors auto lock! More

I think the level of Ms. Kenya Augustin professionalism is the reason I will purchase anther car from Toyota. When you buy a car your relationship with the salesman is very short lived. The person that you is the reason I will purchase anther car from Toyota. When you buy a car your relationship with the salesman is very short lived. The person that you will be dealing with for the next few years is the service department they are your front line employees. They are the ones you depend on to keep your car running and in good condition. Kenya Augustin is a person I will always ask for when I service my cars. More

service was timely, efficient and customer friendly. i was kept abreast of progress throughout the time i was ast the dealership. great experience considering i was a walk in customer was kept abreast of progress throughout the time i was ast the dealership. great experience considering i was a walk in customer More

I own a 2003 Camry. A few weeks ago, I made an appointment to have some knocking / louder than usual noises from the engine investigated. As I use the car for commuting everyday, I wanted to ensu appointment to have some knocking / louder than usual noises from the engine investigated. As I use the car for commuting everyday, I wanted to ensure that a potential problem didn't develop into something worse. The mechanic ran a diagnostic and examined the engine. He determined that the noises were the result of a 4 cylinder engine being a little bit noiser during some very cold weather here in the NY area. I wasn't charged anything as there turned out to be nothing wrong with the car. My dealings with this dealership have always been honest and professional. My experience has been that nothing gets repaired unless it needs to be repaired. During this last visit, both my service advisor (Kenya Augustin) and the mechanic treated me with respect and honesty. Each took time to discuss and review the determination that the car was indeed fine and didn't require any repair / maintenance at this time. More

Great customer service from Kenya. Oswald also is very knowledgeable about cars and he did a excellent work on my vehicle all the time. I have been a customer since 2004. knowledgeable about cars and he did a excellent work on my vehicle all the time. I have been a customer since 2004. More

I called the service dept and spoke will Patty who set up an appoint for my vehicle oil changed. MY two year maintenance contrat had experied by two months and my mileage was less than 24<0000 miles Pat up an appoint for my vehicle oil changed. MY two year maintenance contrat had experied by two months and my mileage was less than 24<0000 miles Patty spoke with the sales manager who honored the maintence contract. While waiting at service I walk over to the sales dept inquired about new car promotions the sales team (Fernando and FRANK ) assisted me any before my oil change was completed I was in a new vehicle. Patty and the serivce team also took very good care of me when I rtrn several days later for a updated service for my NEW vehicle. SIMPLY THE BEST............. More

I had a good experience and the person I spoke to was pleasant ant answered my questions thoroughly. She told me if there were more questions at any time to contact her and gave her number. The maintenan pleasant ant answered my questions thoroughly. She told me if there were more questions at any time to contact her and gave her number. The maintenance guy was very pleasant and listened to my needs also. More

Thanks for an easy service visit. I came in to have new moldings put on my GREAT new Camry, and it was done in good time, and with a most helpful service person. This followed an excellent salesperson, w moldings put on my GREAT new Camry, and it was done in good time, and with a most helpful service person. This followed an excellent salesperson, who was most knowledgeable and helpful. That was Lenny Jones--therefore, all my experiences with you have been what I hoped for. Joan Scherk More

I had an a servive visit schedules for my 2011 Venza on Saturday February 2 @ 11:40am. I got to the dealer right on time and had to wait for an attendant in the servce bay for almost 10 minutes. Once the c Saturday February 2 @ 11:40am. I got to the dealer right on time and had to wait for an attendant in the servce bay for almost 10 minutes. Once the car was taken, I was told to wait in the service area and a customer service rep would call shortly. I wound up waiting another 30 minutes just to sit with some rep for what amounts to an oil change. Once went went through the spiel, I told the rep that I was going to go to Green Acres to kill time and let me know when the car was ready. We were hanging out for about an hour and a half when my significant other suggested we go back to the dealership. Lo and behold the car was ready...I wound up wasting 2.5 hours of my life for what amounts to an oil change. It would have been nice if someone called. Do not think I will return anytime soon. More

From the time of my arrival, to the time i sat down to talk to Jemell was minimal. He knew I was there for my 15,000 mile check up. I told him about my tire sensor light that was on. the problem was resol talk to Jemell was minimal. He knew I was there for my 15,000 mile check up. I told him about my tire sensor light that was on. the problem was resolved,as a nail was found in my front right tire. Great job to all involved!!! More