Adventure Subaru

They blew up my Radio/Navagation on my 2018 Touring Edition. Then replaced it with a the wrong Radio/Navagation system. Then I had to drive around with the radio/Navagation systems squeaking every bump Edition. Then replaced it with a the wrong Radio/Navagation system. Then I had to drive around with the radio/Navagation systems squeaking every bump and dip in the road. Then I took the Vehicle in last month for them to tighten up the radio and I had the front end jerking all over the place. They tightened the radio and said they didn't hear any squeaks. They could not find anything wrong with my front end. I had to take the car to Firestone and they told me the lane assist was on because the certified xxxxxxat Adventure Subaru couldn't find anything wrong with my 2018 touring Outback. I finally took the Vehicle to another dealership to found out my stabilizers ends were bad and at 46000 miles the struts were shot. I asked them to test drive my Vehicle when I took it in for the front end jerking all over the road. All they did was put the Vehicle on a alignment machine and said every thing looks good here. Then my Vehicle was finished on a Tuesday. I went over there on Friday of that week and the service guy said sorry I did not get a chance to call you that my Vehicle was finished on a Tuesday. These people are dishonest and they did not treat my Outback like they're Vehicle. I called them to complain, I emailed them to complain then I finally went over there to talk to them about my Touring Outback they asked me to leave. The owner was too embarrassed to come out and talk to me. So I left and was home 40 minutes and the Sheriff showed up at my door wanting to know what was wrong. I told them my Horror story with Adventure Subaru and they said they know how dealers can be. I reported them to the BBB and Subaru of America. I can't believe they called the Sheriff on me. I should of called the Sheriff when they blew up my Radio/Navagation. More

We have given Adventure Subaru Painesville a 5 star because they have given us another excellent experience. Rachel Lufkin was also very helpful reviewing after delivery . because they have given us another excellent experience. Rachel Lufkin was also very helpful reviewing after delivery . More

Walked in Cold and Walked out happy Dan Parker was the perfect fit for me. A no nonsense guy who listened intently and then acted according to my wishes. He listened to my "I need" and Dan Parker was the perfect fit for me. A no nonsense guy who listened intently and then acted according to my wishes. He listened to my "I need" and "Gotta have" in addition to "Don't wants" and produced a proposal that caught me off guard. I chatted a bit more, asked a couple more questions and we came to an agreement. When he couldn't find a vehicle that fir he suggested I order exactly what I wanted and we closed the deal. It was an unexpectedly pleasant experience. Now that I have my new Forester it is living up to my expectations. Thank You Dan and Adventure Subaru. Rachel Lufkin is an outstanding Product Specialist. She know Subaru technology and was very gracious during the time I spent with her reviewing the features and how to use them of my new Forester. More

A great family atmosphere! Everyone there is willing to help in any way possible. No nonsense attitudes and always strive to make my experience golden. Won't shop anywhere else Everyone there is willing to help in any way possible. No nonsense attitudes and always strive to make my experience golden. Won't shop anywhere else for new cars, service or parts. More

Look elsewhere before buying from them Not sure what is going on with this dealership, especially their sales team as they are clueless about the whole sales process. All they want is your Not sure what is going on with this dealership, especially their sales team as they are clueless about the whole sales process. All they want is your money and that’s it. Please consider other dealerships as you will get much better service and prices More

no nonsense Dan was our ideal salesman. Slightly a curmudgeon, but gave us no B.S. I didn't want to deal with a 'typical' salesperson and Dan was great! I felt li Dan was our ideal salesman. Slightly a curmudgeon, but gave us no B.S. I didn't want to deal with a 'typical' salesperson and Dan was great! I felt like that I got the best deal that could be offered. Marley worked with us and was sensitive to our financial concerns and worked super fast. This is the 5th car we've bought here. What else can I say? More

Vicky was great . Vicky work will with my wife and I , we where able to drive away with a car that works for use. Would buy my next car there. Hope they keep up the go Vicky work will with my wife and I , we where able to drive away with a car that works for use. Would buy my next car there. Hope they keep up the good work you can tell they care. More

Pain Free Car buying experience I did most of the car buying process online, which fit well with my schedule. The staff was helpful, knowledge, and went over and above in service. Wh I did most of the car buying process online, which fit well with my schedule. The staff was helpful, knowledge, and went over and above in service. When I had questions on a Sunday afternoon I sent a text and got an answer right away. I wasn't expecting that. I was told I would get my car in one week, but it arrived 4 days early, which was great! I experienced no stress whatsoever. I told them what I wanted for my trade and they agreed, no problem. I love my new car and I feel I got a great deal. I got all the bells and whistles along with all the safety features I wanted. When it's time to buy another car I will definitely buy from Adventure Subaru again. More

Polite , couteous and accomodating Matt arranged for me to take a car over 2 nights so my wife could see it. After seeing the car and driving it we decided to make a purchase. I trade Matt arranged for me to take a car over 2 nights so my wife could see it. After seeing the car and driving it we decided to make a purchase. I traded my Toyota Tacoma in for a very fair price and made the deal happen it reasonably quick fashion, Not to mention he came in on his day off to do the deal. Everyone was professional and courteous. Thank You Matt, John and Jeff for a great day. More

Came in to buy a used car left with a new one! I came in to buy a used car but left with my very first brand new 2018 Impreza! Matt was excellent and had a great sense of humor. He was very patient I came in to buy a used car but left with my very first brand new 2018 Impreza! Matt was excellent and had a great sense of humor. He was very patient and took a lot of time with us. It was a long day but a fun day! In financing John was a blast and the two together are a great team! So much fun and we had a great experience with both of them and it continued into the day I picked the car up! I feel like we made two new friends! I would recommend them to everyone and anyone! More