Adventure Subaru

Rude Service Representative. I purchased my Outback in 2012 when Adventure was "Halpert" Subaru - Owned and run by Mr. Halpert. I purchased a fully loaded outback with all the be I purchased my Outback in 2012 when Adventure was "Halpert" Subaru - Owned and run by Mr. Halpert. I purchased a fully loaded outback with all the bells and whistles, and did not get a particularly good deal on it. However I was treated so well, my husband and I did not mind paying for the good, service and the great car we received. Halpert is not longer owner of this dealership it is now called "Adventure" Subaru. In November 2014 I called "ADVENTURE" Subaru to have my car serviced. The service technician was rude, and difficult, second guessing everything I told him had been happening to my car. I cancelled my appointment, and went with another dealer. More

After getting the runaround from another local Subaru dealer, my family & I made the trek north to Painesville & I'm so glad we did! Brian Johnson was friendly and helpful and got us a lease deal on two dealer, my family & I made the trek north to Painesville & I'm so glad we did! Brian Johnson was friendly and helpful and got us a lease deal on two new Subarus that was exactly the deal we'd hoped for. No runaround, no tricks -- just good, honest service. Thank you Brian & the team at Adventure Subaru! More

Found this dealership online with what looked to be good prices. I spoke with their Internet sales manager, Brian, and we emailed back and forth about a couple of cars we were looking to purchase for my wi prices. I spoke with their Internet sales manager, Brian, and we emailed back and forth about a couple of cars we were looking to purchase for my wife and daughter. We had the makings of a deal, and I decided to make the nearly 5 hour drive and close things out. Brian told me he would not be there on that Sunday, but asked me to mention that I had worked with him. After making the 5 hour drive, I met a man named Craig, and mentioned that I had spoken to Brian previously. Craig spent some considerable time complaining about how Brian refused to work Sundays, and how it put a strain on the rest of the sales members. He complained of not being able to watch Browns football games, and even stated that his manager had told him not even to text Brian as he was considering firing him. After this bit of unprofessional behavior, things got even more unpleasant, as I found out the deal Brian and I had discussed, had somehow gone out the door. Craig expected me to pay nearly $1,000 more than I went there thinking I was paying. When I questioned this, he and another sales person on duty claimed there was no wiggle room at all with the deal they were offering. Craig even made the laughable claim that they were already losing $1,500 by selling the car for the listed price. Really, am I supposed to believe that they put their cars on their lot at that big of a loss and stay in business? Ridiculous! I have been buying and selling cars for a lot of years, and I have to say this is the most unpleasant experience I have ever had with a dealership. I very, very strongly recommend you buy your car elsewhere. More

These people are awful! We took in our Subaru to Halpert for service with a list of things we wanted them to look at. We wanted them to change the oil, check the struts, check the brakes, and check a belt t for service with a list of things we wanted them to look at. We wanted them to change the oil, check the struts, check the brakes, and check a belt that was squeaking. They came back and said that the belt needed to be replaced, the brakes could be repaired, and there was nothing wrong with strut but we needed a new control arm. Since this was all going to be less expensive than we thought, we had them fix it all and change the oil. When we picked up the car, it didn't feel any better and there was still something clearly wrong with the struts. Also, the e-brake was no longer working. We called the shop, and the guy at the service desk said that there was nothing wrong with the strut, and that the issue with the e-brake could have been caused when they were repairing the brakes. My husband took it back there and they found that the e-brake had been disconnected, which they fixed. They put our Subaru on the lift and as soon as they removed the rear panel, they saw that he rear left strut was completely blown. The guy at the service desk, Greg, tried to tell us that we never asked for them to check it, and tried to prove it by showing the work order, where it was plainly stated that they were supposed to check it. Needless to say, we got the e-brake fixed, as it was a mistake on the part of their technician, and we will NEVER be going back there again. Do not trust these people. They are crooks. More