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Airport Honda
Alcoa, TN
3,582 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,582 Reviews of Airport Honda
April 22, 2020
ANOTHER Great Buying Experience at Airport Honda I just purchased my 8th vehicle from Airport Honda. ALWAYS impressed with the Sales Department and Finance Department. Daryl Casteel and Joey DeCarl I just purchased my 8th vehicle from Airport Honda. ALWAYS impressed with the Sales Department and Finance Department. Daryl Casteel and Joey DeCarlo took excellent of this long time customer of Airport Honda. More
by jim.pem12
Employees Worked With
Mark Morgan, Daryl Casteel, Joey DeCarlo
April 20, 2020
A five star rating just isn’t high enough to rate the incredible experience we had with Kevin Coffman at the dealership! We’ll be back! incredible experience we had with Kevin Coffman at the dealership! We’ll be back! More
by Bain1980
Employees Worked With
Chris Denny, Kevin Coffman, Mark Morgan
April 19, 2020
Very happy with my very first car purchase! If you are in the market for a vehicle I would highly recommend Matt Johnson at Airport Honda! He made the buying process a breeze! He went above and beyond and he the market for a vehicle I would highly recommend Matt Johnson at Airport Honda! He made the buying process a breeze! He went above and beyond and helped me stay in my budget. I could not have been happier! He was very understanding and took the time to go over everything with me! More
by larissaakins14
Employees Worked With
Matt Johnson , LaMarcus Thompson, Matthew Johnson, John Pastirko
April 17, 2020
New car Dan Standford and Lamarcus Thompson both were just outstanding people to deal with, Both very easy and nice to deal with just a great overall experien Dan Standford and Lamarcus Thompson both were just outstanding people to deal with, Both very easy and nice to deal with just a great overall experience cant say enough thank you both KC More
by kclark18
Employees Worked With
Dan Sanford, LaMarcus Thompson, Henry Love
April 16, 2020
Honda Wants Money more than fixing the problem. Don't waste your time going to the service department at Honda at Airport Hwy Alcoa unless you have a warranty. The sales individuals up front are les Don't waste your time going to the service department at Honda at Airport Hwy Alcoa unless you have a warranty. The sales individuals up front are less interested in fixing your vehicle and more interested in selling you something you don't need or have already paid for thru them. I came in because my VSA light was on and as is usual with complex vehicles today you have to go to a dealer to find out what is wrong. $109 fee (125.41 after shop costs) to hook the vehicle up to their computer and read the codes. I think that's a little high since Honda could just as easily release their diagnosis codes open source but hey everyone has to make some money somewhere so OK. 40 minutes later the sales man calls me back to tell me that they "diagnosed" my vehicle and I need a $1516 part. "Oh by the way I see that your vehicle only has 89k miles but since it's older than 7 years you need to have our $1080 service to replace your timing belt". Hang on I came in to have my VSA light diagnosed. I paid to have the VSA light diagnosed. Did you check the $1516 part to verify it was the cause? Well, no based on the error codes the tech "diagnosed that you need this part. Do you want to order it?" Wait so I paid $125.41 so you could guess? To add insult to injury when I checked out they tried to keep the paperwork with the error codes on it. The only paperwork they would give me was the bill for their guess fix part and a totally unnecessary service. I say unnecessary because I had that service completed 10k miles ago at another Honda dealership. Apparently Honda dealerships lack the ability to track regular maintenance or just try to encourage unnecessary services in order to make more money of those of us who actually work. I will discourage anyone from ever looking at Honda vehicles after this experience. Especially Airport Honda in Alcoa. More
by seanharris
Employees Worked With
Joe Lafollette
April 14, 2020
Kevin Coffman is the best. I had a car I never thought I could get out of and he made it happen hassle free. I owned Fords for 30 yrs but he has changed that forever. Thank you for the great service. could get out of and he made it happen hassle free. I owned Fords for 30 yrs but he has changed that forever. Thank you for the great service. More
by Chrisrod5922
Employees Worked With
Kevin Coffman, Chris Denny, LaMarcus Thompson
April 14, 2020
Joey and Brett(who initially responded to my inquiries about two cars I was looking at) and LaMarcus were so helpful with me today! I am a first time buyer so I’m new to this whole car buying thing. Joey about two cars I was looking at) and LaMarcus were so helpful with me today! I am a first time buyer so I’m new to this whole car buying thing. Joey was so kind and patient with me today as we test drove 3 different cars and answering many of my questions. I ended up going with a different option than I planned originally and I’m very happy with my purchase. Overall, the whole experience was great, from the sales all the way to the financial department! If you are looking for a car dealership with great customer service, go to Airport Honda! More
by missmollyk24
Employees Worked With
Trustin Hampton, LaMarcus Thompson, Brett Marriott, Joey DeCarlo
April 13, 2020
Great Customer Services !!! Joey Decarlo is a great salesman, He answered all my question and was so helpful. I purchased the kind of Vehicle I was looking for at a great price. Joey Decarlo is a great salesman, He answered all my question and was so helpful. I purchased the kind of Vehicle I was looking for at a great price. I will always recommend Joey to anyone. More
by Pam
Employees Worked With
Trustin Hampton, Mark Morgan, Joey DeCarlo
April 12, 2020
Great service. Got exactly what I wanted without any issues. My payments are great. The costumer service is 10/10. I would always recommend Dan at this Honda location issues. My payments are great. The costumer service is 10/10. I would always recommend Dan at this Honda location More
by Srbryant17
Employees Worked With
Kevin Coffman, Dan Sanford, Mark Morgan
April 05, 2020
Because of the stay at home order from the Covid-19 virus and because of my recent knee replacement surgery, today Kevin Coffman and LaMarcus Thompson delivered my new 2020 Honda CRV to my house today! As th and because of my recent knee replacement surgery, today Kevin Coffman and LaMarcus Thompson delivered my new 2020 Honda CRV to my house today! As this is at least my 9th Honda vehicle purchased from Kevin, I have long know what an asset he is to Airport Honda. This is the second time I have experienced the financial dealings wit LaMarcus and know what an asset he is as well. He is so friendly and such a personable young man and his smile would light up the world! Thank you Airport Honda for all of your friendly, helpful and efficient employees and especially for giving me Kevin and LaMarcus to handle my transactions. I will always recommended Airport Honda and these two to all of my friends and family and anyone else. Also Chris Denny is a top notch manager! More
by wcarter92924
Employees Worked With
Chris Denny, Kevin Coffman, LaMarcus Thompson
