Over the past few years, I have been to this dealership several times for several situations. This has ranged from routine maintenance, repairs, and the purchase of a new vehicle. I have managed business that are focused on both sales and customer service and I can appreciate the obvious dedication that the staff at this location has for customer service.
I made my most recent purchase due to my previous vehicle being totaled in an accident. I had only 5 days to find a replacement before the insurance coverage on my rental car expired and needed to find a suitable replacement quickly. Fortunately, the staff here were more than willing to meet with me on very short notice and assist me with picking out a new vehicle.
Gavin Baker is an excellent sales person to work with. There are a bevy of plans, warranties, and vehicle options to navigate through when purchasing a MINI. It could be very easy for a sales person to pressure one option over another, but I never felt that way when working with Gavin.
Rather, he acted as more of an "information hub" and was able to find an answer for every question that I had. We looked at several vehicles, options, models, and finance options. Not once did I feel pressured to pick one option over another. Gavin was always professional, helpful, and polite. These are marks of a terrific sales person and you would do well working with him.