Airport Marina Ford

purchased a toyota van from this dealer,altanator went out within two months and called sales director john felix.He did not care whatsoever,going to take legal action on them for selling lemon. out within two months and called sales director john felix.He did not care whatsoever,going to take legal action on them for selling lemon. More

I would not recommend doing any kind of business with Airport Marina Ford because they are as shaddy as they come. I purchased an extended warranty (PremiumCare) through Airport Marina Ford for my 2005 B Airport Marina Ford because they are as shaddy as they come. I purchased an extended warranty (PremiumCare) through Airport Marina Ford for my 2005 BMW X5 in the amount of $3695 which I paid in full. A month & a half later I needed repairs done to my car which are all covered under this warranty however once the estimate was given to the warranty company by the BMW dealer they quickly denied the repair claim, according to them due to some mistakes made by Airport Marina Ford with my contract. I later found out that Airport marina Ford went behind my back and faxed the warranty company a bogus handwriiten inspection sheet that stated that my car had pre existing problems and thats why my claim was denied. I never had any knowledge of this prior to me filing a claim. The warranty company then advised me that Airport Marina Ford should have never sold me this warranty if my car had pre existing problems. I explained to the warranty company that my car did not have any pre existing problems and prior to me signing the contract and paying for the warranty Airport Marina Ford performed a diagnostic test and numerous test including a driving test on my vehicle for more than two hours while I waited in they're customer waiting area and I was also provided documentation which I signed and the dealership had to sign stating that my inspection was good and no problems at the time of my inspection. I was then contacted by Leonard Ferringo advising me that he was going to void my contract and refund my money. I advised him that my contract is legally binding and that I was not interested in cancelling my contract and that I just wanted my car repaired. He then said "Well that's not going to happen" I then asked him why would he tell the warranty company that my car had problems and why did they sell me the warranty if this was true. He refused to answer those questions, so I told him that I was going to sue Airport Marina Ford for consumer fraud and to the better Business Bureau and all the other agencies. He just responded "Okay" And then he hung up. They happily took my money and now that they are on the hook they are refusing to take responsibility. What a scam! But I will see them in court! More

Salesperson had a lack of general knowledge and the financing/leasing person was simply awful. They were one-track minded and did not take my questions or requests into consideration, instead fully pu financing/leasing person was simply awful. They were one-track minded and did not take my questions or requests into consideration, instead fully pushing forward with their own prerogative. More

I walked in with low expectations this morning. I thought it would be like all other visits to a dealer. From the moment I spoke to Alex he was optimistic and truely made me feel like I'd be leaving happy to it would be like all other visits to a dealer. From the moment I spoke to Alex he was optimistic and truely made me feel like I'd be leaving happy today. As soon as I arived Demetrio greeted me and made me feel comfortable. We had great small talk that helped the already short visit feel even quicker. I gave them exactly what I was looking for and boy! DID THEY DELIVER! They have exceeded all my expectations and saying that I have left happy is an understatement! Im dumbfounded. Airport Marina Ford is the only place I will recommend others too purchase their car. More

WATCH OUT FOR THIS DEALERSHIP!!!!! THEY ADD ON EXTRA WATCH OUT FOR THIS DEALERSHIP!!!!! THEY ADD ON EXTRA FEES AND COST. FIRST, THEY HAD THE CAR PRICED ONLINE FOR $18K AND TOLD US IT WAS $23K. ONCE THE WATCH OUT FOR THIS DEALERSHIP!!!!! THEY ADD ON EXTRA FEES AND COST. FIRST, THEY HAD THE CAR PRICED ONLINE FOR $18K AND TOLD US IT WAS $23K. ONCE THE PRICE WAS CLEARED UP I WAS READY TO MOVE ON AND LET THAT GO. SECOND,THE TOTAL LOAN AMOUT WAS NOT MAKING SENSE. I WAS PUTTING 5K DOWN. I COULDN'T FIGUER OUT WHY THE LOAN AMOUT WAS STILL HIGH. I KEEP ASKING THE MANAGER WHY THE LOAN AMOUNT WAS SO HIGH. THE SALES MANAGER, ALEX, DID NOT WANT TO TELL ME AND WAS RUDE ABOUT TAKING THE TIME TO BREAK DOWN THE LOAN AMOUNT. FINALLY, HE DID AND THATS WHEN WE FOUND OUT THEY WERE ADDING ON EXTRAS. WELL, THEY ADDED A $2,500 EXTENED WARENTY THAT WE DIDN'T ASK FOR AND TRYED TO PASS IT OFF LIKE IT CAME WITH THE CAR. AND, $3,200 GAP INSURANCE THAT WE DIDN'T ASK FOR.ONCE WE SAID WE DIDN'T WANT EITHER OF THOSE ITEMS HE GOT UPSET. OH WELL, THE CAR CAN SIT THERE ANOTHER 30 DAYS, LET SOMEONE ELSE BE SUCKA!! THERE ARE TOO MANY OTHER CARS OUT HERE TO GET STUCK ON ONE. More

I would like to give my best recommendation to this dealership due to the great quality of sales and customers assistance and i wouldi would be glad to purchase an other vehicle again and if i see peop dealership due to the great quality of sales and customers assistance and i wouldi would be glad to purchase an other vehicle again and if i see people interested in buying a vehicle i tell them not think about just buy it More

Dustin Moore very friendly and courteous service advisor. Get you in and out. Also cashier person (Veronica) also very friendly. I especially like the after hour service option. Get you in and out. Also cashier person (Veronica) also very friendly. I especially like the after hour service option. More

As a woman buying a car on my own is always an intimidating prospect but I was treated with respect and I was in and out in under 2 hours, got the deal I wanted and am very happy with my purchase. intimidating prospect but I was treated with respect and I was in and out in under 2 hours, got the deal I wanted and am very happy with my purchase. More

I couldn't rate this dealership high enough!!! Gary was friendly, knowledgeable, and by far the best service adviser I have ever come across. I felt so comfortable with the approach I added a few extra ser friendly, knowledgeable, and by far the best service adviser I have ever come across. I felt so comfortable with the approach I added a few extra services (fuel filter & rear brakes) just because I wanted to give my business to them. I had been using Santa Monica Ford but felt like I was just another dollar bill to them and they lacked appreciation of my business. If you are looking for the best you have found it with Airport Marina Ford. Service was quick, waiting area was clean & comfortable, and the entire staff makes you feel welcome. This is an example of a well managed and staffed establishment. I can't wait for my next round of services. It makes you feel good to give your money to well deserving people and dealerships. Thank you for a great experience Gary!!! More

The service representative rode with me in the car to listen to the sound I had come to complain about. He offered me The Works package for the price of an oil change, which I accepted. It was completed listen to the sound I had come to complain about. He offered me The Works package for the price of an oil change, which I accepted. It was completed in under an hour. The receptionist turned on the television and set it to a channel to entertain my friend and I while we waited. In addition, Marina Ford provided a car wash free of charge when they heard me mention I needed to go get a car wash somewhere. Everything was hassle-free and easy. I regularly return to Marina to get service work done. I wouldn't go anywhere else. More