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Airport Marina Ford

Los Angeles, CA

not yet
rated
172 Reviews

5880 Centinela Ave

Los Angeles, CA

90045

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Showing 172 reviews

October 24, 2021

Told me $50 to install new battery and then charged $185 after it was done. Real Con Artists. Gave me only 1 choice for a battery the most expensive AGM. Never going back! More

by Classy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fiona Doran
October 14, 2021

Wrecked my car. Had to pay for free rental car then received reimbursement check from dealer 2 days after submitting rental car. Was not informed of aforementioned payment process by Airport Marina For More

by s_fisher33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leonard, service manager Airport Marina Ford
Oct 14, 2021 -

s_fisher33 responded

Airport Marina Ford wrecked my car while they had possession for 2 minor service requests, the works lube & oil and transmission fluids change. Airport Marina Ford said they would fix car damage & said they would get me a free rental car while they repaired the aforementioned. Leonard, Airport Marina Ford service manager did not inform me that I would have to pay for the free rental car and be reimbursed later for it by the dealership. I turned in rental car on Monday, 10/11/21, & didn't get reimbursement check until Wednesday, 10/13/21. Enterprise Rental car informed me of the aforementioned process agreement with the dealership. What if I had not had the funds to cover the "free" rental cost until reimbursement? I got the rental car on 10/7/21, Thursday. Customers should not be surprised by surprise monetary costs in a supposed "Free" process nor the frustration associated with having to discuss the process with Enterprise or Airport Marina.

October 11, 2021

Everyone there is very friendly, Mr. Samir is a very polite and helpful. They made the process so easy and fast. More

by antopacheco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nina, Samir , the manager and finance gentleman.
October 11, 2021

Fantastic service! Very nice staff and incredibly helpful! They made it a much less painful experience than I was expecting. More

by Julia W.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Siya Pourat, Tri Phan
October 07, 2021

Good service and staff that we're efficient and courteous with me and they took good care to my car More

by weslynh5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Customer
October 05, 2021

Slow day today just 2 cars in so they were able to perform the 83k oil change quite quick that I was able to get 5 hours at work. Plus they were generous enough to give me a $20 discount - hey who nee More

by elcafoster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fiona Doran (Normally Gene Renquist)
September 24, 2021

My experience was great. The only thing I would recommend is that a sign be place out stating “ Pull forward and stay in your vehicle a Service Advisor will assist you” More

by Cmilt6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Rehnquist
September 23, 2021

Amazing pricing and service. No pressure sales. Very customer oriented. I have bought at least eight cars here over the years. More

by don.flecky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Theroux
September 21, 2021

Horrible!! What has happened to initiative and pride of service to the customer???!!!! I brought my car in for its yearly servicing-oil, brakes etc. l began to get calls from Mr Rehnquist lthat “things” More

by Lincoln owner for 22 years!!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gene Rehnquist
September 21, 2021

Excellent service, warm greeting, no extended waiting for help, and pleasant thank you when leaving. More

by Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank and Michelle
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