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Al Hendrickson Toyota

Coconut Creek, FL

4.5
13,794 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 13,794 reviews

March 28, 2022

I setup an appointment for a recall and when I arrived the gentleman I was supposed to meet with was having a personal conversation on his cell phone and didn’t acknowledge me. When he finally did, he tol More

by NIECYNACE
Customer Service
Recommend Dealer
No
Employees Worked With
His name is not listed
Apr 16, 2022 -

Al Hendrickson Toyota responded

I am very sorry that we were unable to complete the work during your initial visit. We pride ourselves on attentive service and clear communication and it is disappointing that we've fallen short. I will check in with my team regarding the status of your parts and have someone get in touch with you as soon as possible. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 28, 2022

Inexperience mechanic to diagnose the problem. I took my car to get fix but still have the same problem that I have before. This is the fourth time More

by DEVI0
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
Apr 16, 2022 -

Al Hendrickson Toyota responded

I'm so sorry to hear that you've made multiple trips to our dealership. We pride ourselves on our knowledgeable and thorough service and I want to make sure your concerns are properly addressed. I won't be able to find your contact information from this review, so please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 28, 2022

Friendly people, they work very fast and the time in the place is to short More

by GABRIELAAR77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Al Hendrickson Toyota responded

Gabriela, our team will be delighted to see your kind words about them! We're proud to deliver efficient care at Al Hendrickson Toyota, and it's great to hear that means so much to you. Many thanks for your support, and we wish you safe travels until we see you next!

March 28, 2022

I know when I come to Al Henderson Always get quantity service. I will recommended anyone to come in get service there More

by Missy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Mar 29, 2022 -

Al Hendrickson Toyota responded

Missy, thank you for taking the time to share! We are so glad to hear that you are confident in the Al Hendrickson Toyota team to get the job done. Drive safely, and we hope to see you back next time!

March 28, 2022

This was my first visit at this location, I did not have an appointment but when I got there, Christos was kind enough to receive me, he was polite, professional and when my car was ready, he looked me u More

by GREATMYKONOS1969
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
Mar 28, 2022 -

Al Hendrickson Toyota responded

Thank you for this great review. We're glad that you had a seamless experience here at Al Hendrickson Toyota. We're glad that the team was professional and wonderful to work with. We appreciate your kind words, and we'll see you again down the line.

March 28, 2022

They take my Tacoma for oil change it was great experience people very profesional on time👍👍👍👍 More

by sancar07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Al Hendrickson Toyota responded

Thank you for coming to Al Hendrickson Toyota for your oil change! We appreciate this feedback and hope to see you again.

March 28, 2022

I did go for oil change . They left empty oil. My car was almost burned. I did try to make complain to manager of maintenance. He avoid me More

by Chowdhury
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

Al Hendrickson Toyota responded

I'm extremely concerned to see this review. We take pride in the service we provide and if there was a mistake on our end then I apologize. Please give me a call at your earliest convenience so we can discuss your feedback together. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 28, 2022

very supporting staff . special to mention Mr Oscar , providing necessary details and getting the work done in time and good condition More

by Samba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Al Hendrickson Toyota responded

It is terrific to hear that Oscar and the team made you a happy customer! Thank you for supporting Al Hendrickson Toyota, we look forward to your next visit.

March 28, 2022

Prompt service - staff and management there are great. Had an issue once, and it was corrected thoroughly. I shall return. More

by MIKE2348
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
Mar 28, 2022 -

Al Hendrickson Toyota responded

Mike, we'll always do all we can to ensure any issues are taken care of appropriately so you can remain safely on the road. We are so grateful for your positive feedback about Al Hendrickson Toyota, and we'll be here whenever you need us next!

March 28, 2022

the people are very good and right on time tha kyou verymuch for beening quick More

by RALPHAKEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Al Hendrickson Toyota responded

Thank you for this amazing review of Al Hendrickson Toyota! We appreciate your kind words and loyal business.

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