Al Hendrickson Toyota

I had to wait 15 minutes after my appointment time on Jan. 26 before Santiago came to tell me he was busy with another customer and would be back in a minute to help me. When he wrote up the order, he ha Jan. 26 before Santiago came to tell me he was busy with another customer and would be back in a minute to help me. When he wrote up the order, he had to ask someone else what to do. He didn't tell me how long the wait would be. I waited an hour after the car was ready before he came into the waiting room to tell me the car was ready and that he had called me twice but I didn't answer. I told him that he was calling my home phone number and I wasn't there so couldn't answer the phone. I came in for a 10,000 mile service and Santiago wrote it up as a 15,000 mile service so now the service receipt says services completed out of sequence will cancel all prior unused services. Plus, I got an E-mail the next day telling me that I have hit 25,000 miles and to schedule service. My car had 13,000 miles on it when I took it in on Jan.26. I was there for three hours for an oil change and tire rotation plus multi point inspection. More

He was knowledgeable, polite and transparent. And got me out in a timely manner. Cornell was helped me with my oil change and sort out the nail that was in my tire. He got everything done quickly And got me out in a timely manner. Cornell was helped me with my oil change and sort out the nail that was in my tire. He got everything done quickly than I expected and he kept me informed. More

The service representative was very respectful and friendly. Explained everything properly and provided fast answers ???? friendly. Explained everything properly and provided fast answers ???? More

La mejor atencion de Henry Delgado siempre amable y resuelve todas las inquietudes es el mejor empleado resuelve todas las inquietudes es el mejor empleado More

Excellent The appointment for regular maintenance went well. Carmine explained everything that was recommended and gave me the printouts for my later review. I'll be returning to Al Hendrickson for new ti well. Carmine explained everything that was recommended and gave me the printouts for my later review. I'll be returning to Al Hendrickson for new tires soon. More

Great. ..Klaus is so professional and thorough.. great customer service . I will definitely be back! ..Klaus is so professional and thorough.. great customer service . I will definitely be back! More

The Dealership should update customer about the process of they vehicle and will the service process is completed. of they vehicle and will the service process is completed. More

Service rep Diana was very professional, helpful and courteous. Went above and beyond for me. courteous. Went above and beyond for me. More

Cornell was great on getting me in and quickly and Paul Jones helped me with the proper way to use technical stuff in my car Jones helped me with the proper way to use technical stuff in my car More

Service was prompt and efficient, people and friendly and caring take you needs very seriously. caring take you needs very seriously. More