Al Hendrickson Toyota

Dealership is very friendly customer service I can't not complain about nothing every year I buy my new car and I'm old was happy complain about nothing every year I buy my new car and I'm old was happy More

Isai was attentive, polite, and helped me with what I needed to do at the dealership. I recommend his services. needed to do at the dealership. I recommend his services. More

I brought my vehicle in for window tinting on 01/10. When I picked it up, I immediately noticed a scratch on the tint on the rear passenger-side window. I called this in before leaving the dealership, a When I picked it up, I immediately noticed a scratch on the tint on the rear passenger-side window. I called this in before leaving the dealership, and we scheduled a re-tint of that window for 01/17. When I arrived on Saturday for my scheduled appointment, I expected to drop off my keys and return later to pick up the vehicle. Instead, I waited for approximately 22 minutes because the staff was unaware that I was coming in for tint service. I was then told that Saturdays are very busy and asked whether I could return another day. This was confusing, as I had a confirmed appointment specifically for tinting. I do not understand how this was not properly communicated internally. By comparison, my experiences with Gunther Mazda have been consistently efficient and professional. Upon arrival, I was immediately greeted, directed to my service window, and able to hand off my keys in under five minutes—every time. I was notified promptly when my vehicle was ready, checked out quickly, and my car was always waiting up front. In addition, the vehicle was washed, vacuumed, interior surfaces wiped down, and windows cleaned, regardless of whether the visit was for an oil change, tire rotation, or window tinting. At this point, I am not impressed with the level of service I am receiving. If my expectations seem high, they have been set by your competition. Sincerely, Michael Mendez More

Angel was a great customer service rep. Kept us updated at as times during the process Kept us updated at as times during the process More

Oscar has been my Service Advisor for years. He is awesome. Thank you very much, Oscar. He is awesome. Thank you very much, Oscar. More

5 Staff are courteous, caring and very professional in working with the community and customers working with the community and customers More

It was excellent They are very professional and knowledgeable about their work and they were very helpful and patient with me. Thank you knowledgeable about their work and they were very helpful and patient with me. Thank you More

Huge shout-out to Jarret for making my car pickup fast and easy! He was courteous, looked out for my needs, and provided (as always) excellent service from start to finish! and easy! He was courteous, looked out for my needs, and provided (as always) excellent service from start to finish! More

Took my truck in for my included 10k maintenance and Jarrett was awesome and very quick! Jarrett was awesome and very quick! More

Amazing customer service. Jarrett was very lovely. In two hours I was out of there with my car fixed. And I just called one hour before I got there. The mechanical engineer s Jarrett was very lovely. In two hours I was out of there with my car fixed. And I just called one hour before I got there. The mechanical engineer showed me in a video what was wrong with my car and gave me options. I am very happy about how everything came out. Thank you guys very much! More