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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,081 Reviews

7,081 Reviews of Al Hendrickson Toyota - Service Center

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January 09, 2023

Horrible communication. Disregard for time of the owner. I had to ask for all status reports More

by REIDME2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Jan 16, 2023 -

Al Hendrickson Toyota responded

I apologize for the lack of communication on behalf of my team. We strive to deliver professional and accommodating service, and we never intend to inconvenience our guests. I assure you that we will use this feedback to improve our practices in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

January 09, 2023

Easy to make an appointment, routine maintenance this time, excellent professional service always! Klaus is great! More

by VALMALLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jan 09, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate the kind feedback about Klaus and hope to see you back at Al Hendrickson Toyota!

January 09, 2023

Claus has always been very helpful in all ways. I are Greatful he’s waiting in the front and takes his job seriously.Give him a good raise. Stephanie More

by tigerez63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Jan 09, 2023 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate the kind feedback about Claus and hope to see you again at Al Hendrickson Toyota. Safe travels!

January 09, 2023

My service advisor Carmelo was professional ,accommodating and courteous leading to a pleasant experience for my maintenance checkup. More

by CHETFELDMAN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmelo
Jan 09, 2023 -

Al Hendrickson Toyota responded

We appreciate your positive feedback about Carmelo and the team! Thank you for choosing Al Hendrickson Toyota and for sharing your support on our page. See you next time!

January 08, 2023

This is the first time I’ve owned a Toyota, and so far it has been a pleasant experience More

by davidmargolies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Al Hendrickson Toyota responded

Your feedback is much appreciated! We are touched by your confidence in the Al Hendrickson Toyota team to make sure you go home happy. Safe travels and thanks for the kudos!

January 08, 2023

Customer service was excellent and the rep was very helpful. All my questions and concerns were answered. More

by aliciasavage42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenden Anghel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to recommend the Al Hendrickson Toyota team. We appreciate your kudos and we look forward to seeing you again next time!

January 08, 2023

Team was on time and got everything done on scheduled. Very helpful and did not waste my time trying to sell me something More

by jdmcguinness423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed here
Jan 09, 2023 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

January 07, 2023

I,m very disaponted do to the paint on my car this car only 7 year old and paint on my hood is coming of , I have a 2010 car the paint is still good condion I think originaly a paint job was not done o More

by editke8tusi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Al Hendrickson Toyota responded

Thank you for your valuable feedback. It is disappointing to see that you are unhappy with the condition of the paint on your hood and our service team is always here to discuss the options available to you to have it fixed in the best manner possible. If you wish to go over your options again, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

Jan 16, 2023 -

editke8tusi responded

Hi Norman , I allready get the extimate for the pait job but I dont' have money too pay . Toyota is responsible for this but my car is not any more on the warranty only different color? But the bodyshop stated the pait job was not done properly only on the hood. Thanks you respond , I will also call you Iwill waiting for you respond

Jan 24, 2023 -

Al Hendrickson Toyota responded

To look into this matter further, I would need your full contact information. Please contact me directly so that I may help. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 07, 2023

I asked for tire rotation and oil change but my car came with changed air and room filter and oil change instead!!! More

by Andybaks88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jan 16, 2023 -

Al Hendrickson Toyota responded

We strive to deliver attentive service and I apologize if there was a mix-up on our end. I'd like to discuss your experience with you directly and try to make things right. Please give me a call at your earliest convenience if you're willing to talk this out further. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 07, 2023

Great customer service and knowledgeable timely the atmosphere is for waiting is comfortable I will also go there it's 40 minutes away from home. More

by LEFTY152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Al Hendrickson Toyota responded

Reviews like these always make our day! Thanks for choosing Al Hendrickson Toyota and we will see you next time!

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