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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,227 Reviews

7,227 Reviews of Al Hendrickson Toyota - Service Center

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December 05, 2022

Esta es la tercera ves que me mandan este mensaje repito a los tres días mi carro fallo lo lleve a su taller me lo entregaron5 días después sin combustible yo lo deje medio tanque sucio y aún con lo que cam More

by ANTUNEZWILLY3
Recommend Dealer
No
Employees Worked With
Elvis
Jan 03, 2023 -

Al Hendrickson Toyota responded

Queremos lo mejor para nuestros clientes y lamentamos que haber dejado una mala impresión. Apreciaría la oportunidad de hablar con usted para ver qué más pueda hacer para ayudar a solucionar las cosas. Si está dispuesto, no dude en llamarme. Gracias, Norman Frantz - Service Manager - 954-545-6931

December 04, 2022

Had my oil changed and tires rotated. Chris LaPorte is my service guy and he's always been great.....making sure I have all the services I need done. More

by ktarvid
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing your experience with Chris and the team! We are happy to have you as a customer here at Al Hendrickson Toyota. Drive safely!

December 04, 2022

The service was quick and easy. Everyone was very friendly and easy to work with. Will definitely be using them again for my next service. More

by AMIE_NICOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Al Hendrickson Toyota responded

Amie, we appreciate your business and kind five-star review! The team at Al Hendrickson Toyota looks forward to seeing you again soon.

December 04, 2022

Very professional and helpful staff they always listen to your needs and are friendly. I have been buying and serving all my vehicles for years. More

by BROCKIKAREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Dec 05, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 03, 2022

Service was GREAT and your Personal Performance was efficient and quickly to ensure that all my needs were being done with quality service Thank you for your service. More

by HERSHELLE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Al Hendrickson Toyota responded

This feedback is music to our ears! Thank you for choosing Al Hendrickson Toyota and for stopping by to share your experience with our team. Have a great day!

December 03, 2022

I had a late appointment everything was good but they did not adjust my tire pressure More

by MARK.NOVATNACKSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2022 -

Al Hendrickson Toyota responded

Mark, I apologize for the oversight with your tire pressure. I would be happy to speak with you to see what more I can do to help fix things. If you are willing, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

Dec 07, 2022 -

MARK.NOVATNACKSR responded

The customer service representatives are good and helpful. The mechanics need to pay attention to details. They should as a standard check tire pressure, fill all fluids, clean windshields..

December 03, 2022

I was dissatisfied with the service carried out on my vehicle. Total disaster!!!I took my car there to change a battery, and was told that the car needed other services. I decided to proceed . My car was More

by ellisd829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mac Wood Cadet, Emmanuel Doesainvil.,These employees were cooperative with me, but according to them the information I was given about my responsibility for the damaged parts were directed by management.
Jan 03, 2023 -

Al Hendrickson Toyota responded

Ellis, I am sorry to read this review. We strive to deliver a seamless and professional service experience, and it is concerning that we have left the wrong impression. We do not run our business to damage our customer's property, and I would appreciate the chance to speak with you directly to see what more I can do to address this feedback and help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

December 02, 2022

Theywere able to get me in without an appointment. Great service when the paperwork was finally done. More

by DAVIDKODZIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Al Hendrickson Toyota responded

Thank you for your review and feedback about us here at Al Hendrickson Toyota!

December 02, 2022

Tardaron un poquito más de lo que esperaba, pero creo que valió la pena, el carro quedo excelente! ¡Gracias! More

by GIOVANNIMARMOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Diaz
Dec 02, 2022 -

Al Hendrickson Toyota responded

Giovanni, gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos su paciencia durante su visita y esperamos volver a verle en el futuro!

December 02, 2022

Toyota service department t is excellent. I always had a Toyota but now I have a Hyundai which I bought from your Toyota of coconut creek and I have to say I still go to Toyota to take care More

by Annmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus cobb
Dec 02, 2022 -

Al Hendrickson Toyota responded

Thank you for this great review of Al Hendrickson Toyota! Klaus and the team are grateful for the positive feedback. We are delighted to have you as a loyal client!

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