Al Hendrickson Toyota - Service Center

Very good service. Quick and easy . Very busy and only took a hour.I think it’s ridiculous that there is a minimum word ! That is why I didn’t full out survey the first time! took a hour.I think it’s ridiculous that there is a minimum word ! That is why I didn’t full out survey the first time! More

Service was quick. I do not like having to write a min Service was quick. I do not like having to write a min of 25 words. This should be removed from your survey. Next time I will not give one. Service was quick. I do not like having to write a min of 25 words. This should be removed from your survey. Next time I will not give one. More

I have to wait two hours and call three times for a shuttle to pick me up to get my car. Drivers were very nice though shuttle to pick me up to get my car. Drivers were very nice though More

This place is garbage . Unprofessional agresive staff who failed to do a job I payed for . I had a nail in my tire and I took my car to get it fixed , they took it in for two hours and never took out the nai failed to do a job I payed for . I had a nail in my tire and I took my car to get it fixed , they took it in for two hours and never took out the nail or repair the tired , I was charged 35 dollars and they never did the job , so I went to a tire place to fix my tire and I went back Toto show the recibe and make the complain and they all got in my face and started being aversive towards me because I pointed out their unprofessionalism . Even the valet parking idiot got in my face acting like a tough guy and one of the desk guys who was not even involved in the conversation just because he is an idiot like his valet friend guy . Then management got involved and he was also another xxxxxxx with a attitude which took 45 minutes arguing with his wrong xxx to refund me for the money they literally stole from me due to the fact they charged me for a job they failed to do . Disgusting dealership I DO NOT recomend this place for anyone since the place itself is dirty , unorganized and everyone is out to take advantage and do this ridiculous things thinking people are stupid . I have two cars with them , I pay up to 900$ a month and I don’t think is right for them to even treat me this way , is not the first time this happens since they even gave me someone else’s tag once and registration , resulting in me going through xxxx with the DMV to fix their stupid mistake . I don’t get why they hire people who have no capability to do such a stupid easy job . This is the worst dealership in broward county and I can’t wait to exchange my vehicles at another real dealership where I don’t deal with this idiots ever again . More

Service department was great the experience was awesome. I will tell my friends about, how I was treated. Thank You for a great job again. I will tell my friends about, how I was treated. Thank You for a great job again. More

Klaus was excellent and super helpful with the situation with my car. Recommend to anyone. Thank you so much for all of the help yesterday! with my car. Recommend to anyone. Thank you so much for all of the help yesterday! More

Last guy who served me last month told me I have 2 free services left. Last tuesday I went there (everyone I talk to said was busy) they took people came behind me. I was mad, i spoke up. Then Chris K. Dec services left. Last tuesday I went there (everyone I talk to said was busy) they took people came behind me. I was mad, i spoke up. Then Chris K. Decided to serve me. He told me I have to pay $76 for tires check up pressure and oil change. I told him I should Have free oil change. He was mad. I go home without service. Saturday I called service department. The lady told me I have 2 free services, i asked her to schedule an appointment at 2:30z. I did not pay any money for oil change. Why Chris did that to me? I spent more than 2 hours waiting for oil change. 2:15 to 4:40 PM. The name i saw in his polo is Chris K. But the photo look like little bite different that why i dont rate him below. More

I was unable to contact service after they took my car in. I don’t think it is professional not to be able to contact Jenifer that was helping me in service. She did not return my call either in. I don’t think it is professional not to be able to contact Jenifer that was helping me in service. She did not return my call either More

Racism is real. I have been a customer since 2008 and never have I experienced what I did this past weekend with the courtesy driver I believe his name was Greg. He called and asked for directions to my never have I experienced what I did this past weekend with the courtesy driver I believe his name was Greg. He called and asked for directions to my location. I then provided him with my address and advised that I was not familiar with the area being that I just moved in. He proceeded to say well if you can’t give me directions then I can’t come and hung up in my face. I had to find my own way there to pick up my car. To make matters worse I was told to pay for services over the phone I had a coupon that I tried using over the phone and was told by the cashier there was nothing she can do to assist me because I was not there to show the coupon and that I can use it next time although I explained the situation to her and the coupon would expire by the time my car would need to be serviced again. Finally I mentioned that I wanted my breaks to get checked out but I received no word on the condition of my breaks in which I feel is very important. More

Shedrick in service depat. was was great the excperience was awesome. I will tell friends about, how I was treated. Thank You for a great job. was awesome. I will tell friends about, how I was treated. Thank You for a great job. More