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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,182 Reviews

7,182 Reviews of Al Hendrickson Toyota - Service Center

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February 09, 2021

Greatfrddjdi d did d d d d. D d d d d d d d end d. D d r r e e en enre More

by DAVIDASH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Al Hendrickson Toyota responded

Hi David - Thank you for the review! We appreciate your business and hope to see you back at Al Hendrickson Toyota!

February 08, 2021

I wrote a 5 star for the sales team at the Toyota Outlet, but can't say the same for the service; it is less than zero really. I had to bring the Jeep back 3 times. The first time they said they found noth More

by Howard2693
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Silcox
Mar 24, 2021 -

Al Hendrickson Toyota responded

Ed - This is a concerning review to read, and it certainly doesn't sound like the knowledgeable and transparent service we pride ourselves on here. I would be more than willing to speak with you directly about your battery and rotor to ensure we get this all sorted out for you. It sounds like there may have been a miscommunication here, and I would certainly appreciate the chance to clear this up. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Erik Coxwell - Internet Sales Director - 954-545-6926

February 07, 2021

Anthony was very pleasant. Work was done in a reasonable amount of time. Shuttle service is a plus so I would not have to wait. More

by KROERTFS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Feb 08, 2021 -

Al Hendrickson Toyota responded

Thanks for trusting Al Hendrickson Toyota with your vehicle!

February 06, 2021

Great service and fast service! I am able to work from the lounge! Worth my 45 mins drive plus I always leave with a smile More

by urrestap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo A
Feb 08, 2021 -

Al Hendrickson Toyota responded

Thank you so much for making the trip out to see us at Al Hendrickson Toyota! We are thrilled that you can depend on our team for excellent service. Have a fantastic week!

February 06, 2021

When I set a appointment for service at Al Hendrickson Toyota, I always request Chris Leporte. When it comes to customer service Chris is the one. Thanks again Chris! More

by Spell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Al Hendrickson Toyota, and we will be sure to let Chris know that you appreciate his help. We look forward to your next visit!

February 06, 2021

I always go to Klaus if he’s working and he always gives great customer service. He’s a great worker whenever I have to get service. More

by SHALANB7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Feb 08, 2021 -

Al Hendrickson Toyota responded

We love that you can depend on Klaus to take excellent care of you and your vehicle. Thank you so much for being a great Al Hendrickson Toyota customer! We look forward to your next visit.

February 05, 2021

#FeelInvisibleAtAlHendricksonToyota That’s the new motto? That’s what I experienced as I picked up my truck and was never addressed at the counter. That sucked. More

by Robwendel18
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Idk. 3 guys were at the desk and couldn’t care less that I was waiting there. NOTHING. Cashier was icing on the cake. All cold. No care. This time sucked for sure.
Mar 24, 2021 -

Al Hendrickson Toyota responded

Rob - This doesn't sound like the friendly and accommodating service I expect from our team and I’d like to apologize. I would like to get more details about what happened here so I can address this feedback with the right people. Would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

February 04, 2021

GREAT SERVICE DEPT (SHEDRICK ANDERSON). Have had both my Toyota serviced at AHT for years. Any problem solved in one visit. Customer service is top of the line. Before covid-19 AL senior & AL Jr were alw More

by IRWINSHOLLAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Feb 04, 2021 -

Al Hendrickson Toyota responded

Hi Irwin - Thank you for taking the time to review us! We appreciate your business over the years and are thrilled to hear that Shedrick went above and beyond to assist with your vehicle. Drive safely, and we cannot wait to see you back at Al Hendrickson Toyota next time!

February 03, 2021

Felt the services being offered were unnecessary on a car less then 2 years old. My maintenance soon, notification was not reset. I waited over an hour for the car service to take me home, so I ended up w More

by IRB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mar 24, 2021 -

Al Hendrickson Toyota responded

This review is a bit disappointing to read. We do strive for transparent and accommodating service here, and I would be more than willing to speak with you directly about our recommendations to ensure we clear up any confusion. Please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

February 03, 2021

Friendly staff very accommodating one problem other dealers give car washes service was excellent and I would recommend family and friends anytime for purchase or service More

by KEONNABABY66
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Al Hendrickson Toyota responded

Thank you for the review! We are always looking for ways to improve our practices, and we appreciate you taking the time to share. It is great to hear that you had a successful experience working with the team, and we hope to earn your business again at Al Hendrickson Toyota!

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