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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,177 Reviews

7,177 Reviews of Al Hendrickson Toyota - Service Center

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February 06, 2021

I always go to Klaus if he’s working and he always gives great customer service. He’s a great worker whenever I have to get service. More

by SHALANB7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Feb 08, 2021 -

Al Hendrickson Toyota responded

We love that you can depend on Klaus to take excellent care of you and your vehicle. Thank you so much for being a great Al Hendrickson Toyota customer! We look forward to your next visit.

February 05, 2021

#FeelInvisibleAtAlHendricksonToyota That’s the new motto? That’s what I experienced as I picked up my truck and was never addressed at the counter. That sucked. More

by Robwendel18
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Idk. 3 guys were at the desk and couldn’t care less that I was waiting there. NOTHING. Cashier was icing on the cake. All cold. No care. This time sucked for sure.
Mar 24, 2021 -

Al Hendrickson Toyota responded

Rob - This doesn't sound like the friendly and accommodating service I expect from our team and I’d like to apologize. I would like to get more details about what happened here so I can address this feedback with the right people. Would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

February 04, 2021

GREAT SERVICE DEPT (SHEDRICK ANDERSON). Have had both my Toyota serviced at AHT for years. Any problem solved in one visit. Customer service is top of the line. Before covid-19 AL senior & AL Jr were alw More

by IRWINSHOLLAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Feb 04, 2021 -

Al Hendrickson Toyota responded

Hi Irwin - Thank you for taking the time to review us! We appreciate your business over the years and are thrilled to hear that Shedrick went above and beyond to assist with your vehicle. Drive safely, and we cannot wait to see you back at Al Hendrickson Toyota next time!

February 03, 2021

Felt the services being offered were unnecessary on a car less then 2 years old. My maintenance soon, notification was not reset. I waited over an hour for the car service to take me home, so I ended up w More

by IRB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mar 24, 2021 -

Al Hendrickson Toyota responded

This review is a bit disappointing to read. We do strive for transparent and accommodating service here, and I would be more than willing to speak with you directly about our recommendations to ensure we clear up any confusion. Please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

February 03, 2021

Friendly staff very accommodating one problem other dealers give car washes service was excellent and I would recommend family and friends anytime for purchase or service More

by KEONNABABY66
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Al Hendrickson Toyota responded

Thank you for the review! We are always looking for ways to improve our practices, and we appreciate you taking the time to share. It is great to hear that you had a successful experience working with the team, and we hope to earn your business again at Al Hendrickson Toyota!

February 02, 2021

Pretty much all dealership have complementary car was when you take your car for service that's why I didn't give you a 5 star More

by mameso2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 24, 2021 -

Al Hendrickson Toyota responded

I’m sorry to see that you were not satisfied with your experience. I'll be sure to address your feedback with the team as we work toward improving. If you'd like to share anything further about your visit, feel free to reach out to me directly so that I can address your concerns. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

February 02, 2021

Recall notice for a 2012 Sienna fuel door Called Chris L. about 3 weeks ago set up an appointment for the replacement of the above. Came in for the appointment as planned and Chris L wasn't there, so Chris K More

by VICTORPIGNATA
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Al Hendrickson Toyota responded

Victor - I sincerely apologize for the delay and miscommunication here. We do strive for efficient service, and I will be sure to share these comments with our team to ensure we improve our communication going forward. If there is anything more you would like to share with me, or if there is anything more we can do to assist you, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

February 01, 2021

Mr.Henry Delgado is a very professional worker.He is a very kind person and fast too. The oil change took a two hours to complete, it was quicker then last time but could be faster. Thx. More

by SOBRINHOPAVERS
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Al Hendrickson Toyota responded

Thank you so much for choosing Al Hendrickson Toyota for your auto service needs! We are very happy to hear that Henry provided professional service, and we appreciate this feedback. Hope to see you next time!

January 31, 2021

Always a very good & professional service . Kudos to Al Hendrickson Toyota Dealers. You are the best. My favorite go to person is Jarred a very professional. More

by FOSTER58R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Al Hendrickson Toyota responded

Thank you for the rave review! We love to hear that you received professional service from Jarred and our Al Hendrickson Toyota team. We look forward to assisting you in the future.

January 30, 2021

Jarrett was very nice and helpful. He called me when he knew my car would be finished. He made me feel that I was priority. Acknowledge me and thanked me for waiting. More

by THEFIVEJS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to shout out Jarrett! We are very proud to have him on our team and happy to hear that he delivered such a successful service experience. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

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