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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,192 Reviews

7,192 Reviews of Al Hendrickson Toyota - Service Center

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December 06, 2019

Great Service From Oscar and His Team I’ve been bringing my Toyota Prius to this location for the last two years. I’ve always receive great courteous service and very happy with the care g More

by Patrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 06, 2019 -

Al Hendrickson Toyota responded

Patrick, we are so happy to hear that we have earned your business! Providing our customers with courteous service is our highest priority here at Al Hendrickson Toyota, and we are pleased to hear that Oscar takes good care of you. We will be sure to let him know that you appreciate his help! We are looking forward to seeing you again.

December 05, 2019

Al Hendrickson is the best! Used then for years for buying a car to service and my service guy Jarrett is the best!! Timely service & nice waiting room as well. More

by Ter
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2019 -

Al Hendrickson Toyota responded

Thank you for the 5 stars! We are so grateful to have you as a regular customer. Providing exceptional service is our highest priority here at Al Hendrickson Toyota, and we couldn't be more proud to hear that Jarrett fits the bill. We will be sure to let him know that you appreciate his service! We are looking forward to working with you again.

December 04, 2019

Excellent Good service Shedrick always helpful/ professional I have been using your service since Dec 2004 when I purchased a 2005 Camrey Still have s More

by Maureen Burke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Dec 04, 2019 -

Al Hendrickson Toyota responded

Hi Maureen - It's wonderful to see this positive feedback and we are so glad that you can depend on Shedrick for helpful care! It looks like you accidentally rated us 1-star, but if there is anything we can do to improve your experience please let us know. Thank you!

December 02, 2019

Good service Good quick service with no issues. Everything was handled professionally and I was made aware of any issues that needed to be fixed. Great job. More

by christopher.d.leiva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Valdez
Dec 02, 2019 -

Al Hendrickson Toyota responded

Christopher - Thank you so much for supporting the Al Hendrickson Toyota team with a wonderful review! We are so glad to hear that our team took care of your service needs quickly and professionally. We look forward to your next visit with us!

December 02, 2019

6 month, 5000 mile check Service was quick and efficient. Taken at appointment time, notified of any issues and promised car within 1 hour and this was done. Robert Kopp, my s More

by LKRONISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kopp
Dec 02, 2019 -

Al Hendrickson Toyota responded

It was our pleasure to give you high-quality and prompt service! Thank you for sharing your positive experience with Al Hendrickson Toyota.

December 02, 2019

Great Henry is an excellent employee and always makes the service a good experience. The internal service of the mechanics was a bit regular since they c More

by MARITZASANCHEZ7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Al Hendrickson Toyota responded

Thank you for sharing this feedback. We apologize for the issues and appreciate you allowing us to make it right. Have a wonderful week!

December 02, 2019

Robert was very nice and he help me with everything Everything went well Robert was very nice . As soon as I got there he explained everything details by details to me and everything was so quick and I More

by DLILINE26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Dec 03, 2019 -

Al Hendrickson Toyota responded

Thank you for the review! Nothing makes us happier here at Al Hendrickson Toyota than hearing from a satisfied customer. We are so glad to hear that Robert took good care of you. We will be sure to let him know you appreciated his help!

December 01, 2019

Took us right at appointed time no hassle Klaus took care of us right at our appointment time , car was ready when he said it would be, and everything was done to our satisfaction. Good exper More

by LWEINRUB1123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus in service
Dec 02, 2019 -

Al Hendrickson Toyota responded

This is exactly what we love to read! Thank you so much for trusting the Al Hendrickson Toyota team with your vehicle. If there is anything further we can assist you with, please let us know.

December 01, 2019

The employees need more training and respect people's time. I ordered a part and was told it would be available on 11/30/19. After waiting for 45 minutes I was informed that the part was not there and would not More

by thea72rick2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dec 17, 2019 -

Al Hendrickson Toyota responded

I'm so sorry that you're upset. We would never want to inconvenience our guests and I apologize that we didn't alert you about the availability of this part sooner. I'm going to share this feedback with my team so we can improve for the future. Don't hesitate to call me if there is anything I can do to help. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 01, 2019

Best service center I've ever used. My fourth great experience in a row. Most efficient and customer-friendly service department I've ever seen. My service writer Wilnord Charles has bee More

by diracc2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilnord Charles
Dec 02, 2019 -

Al Hendrickson Toyota responded

We can't thank you enough for coming back to Al Hendrickson Toyota! It's wonderful to hear that you can depend on Wilnord to take excellent care of you and your vehicles. We also appreciate your feedback about our facilities. Have a great week!

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