Al Packer's White Marsh Ford

Scheduling was simple, a quick call to Matt G. and he got me in around my busy schedule. The guys at your Quick Lane are great. Both Matt and Rico recognized me and greeted me by name when I wal and he got me in around my busy schedule. The guys at your Quick Lane are great. Both Matt and Rico recognized me and greeted me by name when I walked in. I also met the newest member of the team, London, a very nice young man. I drop my Fusion off and leave it for service. Matt keeps me updated on the service recommendations after the technician looks at my vehicle. There is no heavy push to do extra services. Matt explains what should be done on the day of service and what he thinks can wait until the next service. I am made part of the decision process on what services to do. I feel like I get a personalized experience from Matt and his team. My car is always ready at the time I requested. They always thank me for choosing Al Packer Ford to service my Fusion and that they hope to see me in 5000 miles for another oil change, etc. Frankly, I wouldn't take my car anywhere else for service. These guys are great. More

Al Packer Ford and Sales Associate - Nate Burgess made buying my 2026 Ford Raptor an exceptional experience from start to finish. From the moment I arrived, the team was professional, welcoming, and neve buying my 2026 Ford Raptor an exceptional experience from start to finish. From the moment I arrived, the team was professional, welcoming, and never pushy, creating a stress-free environment that let me focus on finding the right truck. Nate's product knowledge, clear communication, and genuine interest in what I needed gave me total confidence in my purchase. He respected my time, kept the process moving, and made sure every detail - from pricing to features - was explained and transparent. Driving away in my new Raptor, I felt I had been treated like a valued customer, not just a sale. I would Highly recommend Al Packer Ford and Nate Burgess to anyone looking for a new truck, buying experience that's straightforward, efficient, and truly customer focused. More

This was my first time buying a car by myself and Tom Miller made it a great experience. He was professional, friendly, knowledgeable, and straight forward, no games going back and forth to the manager. Miller made it a great experience. He was professional, friendly, knowledgeable, and straight forward, no games going back and forth to the manager. The one issue on the used car that had to be fixed, was fixed in a reasonable amount of time, and Tom kept me updated throughout. Everyone at Al Packer who I encountered, was friendly and easy to work with. I am very happy with my purchase and the buying experience. More

Tom Miller and Jeff were fantastic to work with. This was very direct and professional service. No games were played. I was able to get the specific truck I wanted, at a more than fair deal. I This was very direct and professional service. No games were played. I was able to get the specific truck I wanted, at a more than fair deal. I also appreciate the time spent after the deal was made. And the ongoing assistance with the transition to EV. Tom is knowledgeable and very diligent always returning call and texts. More

The service department had my F150 for a month rebuilding the transmission. It was originally supposed to get a sensor replaced and only take a week. After week one I called for an update, and they told me t the transmission. It was originally supposed to get a sensor replaced and only take a week. After week one I called for an update, and they told me they would need it another week because they had to rebuild the transmission. A month later I finally got my truck back and it was running until today. 17k miles later the rebuilt transmission now needs to be replaced and go figure, it's out of warranty. I feel as though I should get a lot more than 17K miles out of a rebuilt transmission, especially after the price of rebuilding it. Stay away!! More

The buying experience with Arnold S. was easy and seamless. Purchased 2018 Yukon XL on Saturday, 1-4-2025. Snow came in on Monday, 1-6-2025 and dealership closed early. On Tuesday, 1-7-2 was easy and seamless. Purchased 2018 Yukon XL on Saturday, 1-4-2025. Snow came in on Monday, 1-6-2025 and dealership closed early. On Tuesday, 1-7-2025 vehicle back at dealer for drivetrain issue (truck drives like riding on rumble strips at 35 & 55), passenger automatic running board not working and DIC says service theft system. No check engine light illuminated. I spoke with Used Car Manager Sam who stated that the truck should not have been sold to me on 1-4 because he knew it needed spark plugs, etc. He saw the truck was sold when he arrived on Monday but he never reached out to me, go figure! Sam was more than happy to fix all issues which would be the right thing to do. I told Sam the issue is the torque converter but he insisted on spark plugs and wires. Welp, that didn't fix it and the tech had to continue to trouble shoot the issue with no estimated time line for repair. The14-day money back guarantee date was approaching and they still did not know what the issue was. I returned the keys and signed the return paperwork on 1-17-2025. It never should have been sold in that condition. Sam did try to make it right, but I felt that the truck would cause more issues once the 90 day- warranty expired. I received my down payment back on my card on 1-20-2025. As of 1-28-2025, Al Packer still have not paid off the loan with M&T Bank and they have been ignoring communication. M&T is aware of the situation and informed me that they have not received a pay off request nor payoff check from Al Packer. Dealerships will be your best friend when buying, and will distant themselves when it's not beneficial for their business. Buyers, checkout Caredge.com and CarEdge on youtube before buying cars from any dealership. Also, as of 1-28-2025, they still have it listed -2018 GMC Yukon XL - as "Manager's Special" and have removed the "Blue Advantage Warranty". Don't buy! More

they made it right for me ty for honoring your word . I'm am satisfied I'm am satisfied More

I will say the service department was trash miss evon was very unreliable and made promises that she could not keep this lady had me take a Ford car back to the dealer I purchased it from to get them to o very unreliable and made promises that she could not keep this lady had me take a Ford car back to the dealer I purchased it from to get them to open the hood she was never supposed to allow me to leave without resorting all of her resources and yhen my car still isn't ready plus she had me picked up in a Uber from work just to bring me to the dealership just to take me home when I would have just went home and to make it wort I'm walking g with crutches and she knew that so I'll see what tomorrow brings also she was very rude . More

Dealership was great and very helpful with getting test drive ready and working with us drive ready and working with us More

We found the car online and made an appointment to purchase the car. We had a check from our bank. They said if weren’t going to use their bank they wouldn’t sell us the car. purchase the car. We had a check from our bank. They said if weren’t going to use their bank they wouldn’t sell us the car. More