Al Packer's White Marsh Ford

Ford F-150 New The staff at Al Packer's White Marsh Ford are all very accommodating and helpful. They were very patient and clearly answered all my questions. The The staff at Al Packer's White Marsh Ford are all very accommodating and helpful. They were very patient and clearly answered all my questions. The sales process was very straight forward and simple. More

Great service & experience From my first dealings with Al Packer everyone was professional , courteous , exceptional service . The service person Antonio McDowell super respectf From my first dealings with Al Packer everyone was professional , courteous , exceptional service . The service person Antonio McDowell super respectful , an office personnel Sara Gosssman extremely professional an mechanic Dave Keener super knowledgeable experienced , spot on everyone has been More

Excellent vehicle. Good price. Friendly dealership. Bought this Raptor through Arnold Silverman. Brand new. Good price. I had an additional accessory added. A hard cover for open bed on the F-150. From Bought this Raptor through Arnold Silverman. Brand new. Good price. I had an additional accessory added. A hard cover for open bed on the F-150. From the time I ordered the car, via Paypal deposit to the time picking it up, was 36 hours. In less than a day, the car was polished, wheels got armorall, tanked up with gas, I was on the road. This is just the beginning of the story. The very next AM, I looked under the hood. To my amazement was a vacuum line/hose was eaten by a varmint. Apparently a squirrel had dinner under my hood. On a Sunday, I contacted the salesman who immediately responded. He said he would make it right. The service department went to bat, and paid for the repair at a New York Ford Dealer. The tonneau cover was installed nicely. The auto detailing was amazing. The salesman was good but the service department preps the vehicle and installs the accessories. Job well done. Thank you Tony McDowell. Also thanking Aaron Younger for assisting in the out of state repair. More

Flexible, no pressure, and Excellent. I took my nephew to get a car for the first time. He did not know how hard making a decision was, but our associate took his time and helped him to ma I took my nephew to get a car for the first time. He did not know how hard making a decision was, but our associate took his time and helped him to make an smart move for the future and was flexible with the decision process. More

Thursday morning Great experience with Nathan and the entire crew. I will say that the extras sales woman is a little aggressive but that's what you would typically ex Great experience with Nathan and the entire crew. I will say that the extras sales woman is a little aggressive but that's what you would typically expect. Otherwise, I knew what I wanted and I enjoyed the overall experience. Nicely appointed waiting area with a very professional staff. Love my Ford Fusion Hybrid. More

2018 Ford Edge Frank Janezic ,made my experience in purchasing my Edge ...Perfect! His professionalism and knowledge about the product and listening to my needs was Frank Janezic ,made my experience in purchasing my Edge ...Perfect! His professionalism and knowledge about the product and listening to my needs was exceptional! I will highly recommend Al Packer Ford and Frank to my friends looking for a auto! The entire team at Al Packer were friendly and helpful We definitely will be back for our next vehicle!! More

Excellent and speedy service. i visited Al Packer Ford to have an oil change and car wash performed. Antonio McDowell assisted me and the service was completed quickly and efficent i visited Al Packer Ford to have an oil change and car wash performed. Antonio McDowell assisted me and the service was completed quickly and efficently' I was very pleased with the entire process. More

Badass Salesman for Badass Raptor Found a race red raptor at reasonable price without dealer markup at this place. Found it online. Arnold returned the call that night. I pulled the tr Found a race red raptor at reasonable price without dealer markup at this place. Found it online. Arnold returned the call that night. I pulled the trigger and bought the car with minimal Paypal deposit. The vehicle was ready the next day. I have decent credit rating. Paid on a saturday with personal check, banks closed, and not certified. Based on my credentials, it was a piece of cake. My wife and I drove down from NYC and drove the Raptor back in my convoy. The next day, I checked the engine thoroughly and found an obscure vacuum line controlling the 4WD, severed? Upon closer look it was gnawed by likely a squirrel. Although it was Sunday, I called Arnold and he called me back. He hooked me up with Aaron Younger in service who volunteered to pay for the repair, even though warranty does not cover acts of god. Brought the Raptor to Tower Ford in Great Neck NY, they ordered the part, and gave us a loaner car. They inspected and road tested the vehicle. Thank you Arnold and Aaron. The staff was friendly, showroom modern and clean. Lot outside looked like they had 500 cars and sooooo many trucks. Salesman and service really felt bad about my situation and stepped up to the plate. PS: Car was waxed and polished with armour all on the wheels. Boy, the car radiated that day. David More

Application of Crystal Fusion Aaron Younger was my service guy. He was very professional and did everything possible to taske care of my vehicle and to make sure I was happy. Da Aaron Younger was my service guy. He was very professional and did everything possible to taske care of my vehicle and to make sure I was happy. Dawn More

2018 Ford Explorer Sport Nate Burgess was great. I really enjoyed my experience. The 2018 Ford Explorer Sport is exactly what I needed. Perfect for me and my family. Nate Burgess was great. I really enjoyed my experience. The 2018 Ford Explorer Sport is exactly what I needed. Perfect for me and my family. More