Al Packer's White Marsh Ford

New Purchase The internet price of 31,900 was a come on. When I called the salesmen he quoted me a price of 32,800 , 900 more than the advertised priced. When I t The internet price of 31,900 was a come on. When I called the salesmen he quoted me a price of 32,800 , 900 more than the advertised priced. When I told him Al Packer advertised the vehicle for 31,900 he said I was not entitled to all of Fords Rebates. I called back the nest day and he changed his story again. He said Al Packer would sell the truck for 31,900 but added destination charges for 1,195.00 for a total of 33,095. The truck market is softening up and prices are coming down. But be careful of auto dealers like Al Packer Ford who advertise low prices on the internet and then add extra charges when you try to purchase the vehicle. Thought You Should Know More

New car purchase Our sales woman was great. She make my purchase quick and easy. She was knowledgable about the vehicle I was purchasing and took into consideration al Our sales woman was great. She make my purchase quick and easy. She was knowledgable about the vehicle I was purchasing and took into consideration all the features I was interested in. Total time was about 4 hrs. If you have bought a car before you know that was fast. Thanks Bernadette ! More

Used car purchase Stay away from this dealership, they change prices on you at the last minute, even if you have it in writing and approved by the general manager. The Stay away from this dealership, they change prices on you at the last minute, even if you have it in writing and approved by the general manager. They are condescending and do not care about the customer. More

Zachary Rhodes was very friendly, knowledgable, and offered excellent customer service during the entire car buying process. I will absolutely plan to use this car dealership again in the future and wa offered excellent customer service during the entire car buying process. I will absolutely plan to use this car dealership again in the future and was very happy with my experience there. Thank you Zachary and the entire team for helping me find the car that I was looking for and am very excited to be driving around town. More

I entered this dealership with intentions to purchase a 2014 Ford Focus. Richard Mlynski was an exceptional sales associate. I was new to the car industry and purchased the car without a co-signer. This wa 2014 Ford Focus. Richard Mlynski was an exceptional sales associate. I was new to the car industry and purchased the car without a co-signer. This was a big step in my life and Richard was there every step of the way whether being encouraging or honest with me about my decision. I am very satisfied with the decisions Richard and I made as far as payments and interest rates. He assured me that there were benefits with buying a new car, such as Free Car Washes for the life of the vehicle. Richard's attitude and professionalism was set at a high standard, therefore I would recommend anyone with the interest in buying a new or used Ford to consider doing business with Richard. I am very hard to please to begin with, and Richard met my every accommodation and request throughout the entire deal. More

I was told my "best offer" had been accepted (EBAY) but when I went to go get it, I was told I had to pay 2K more. They never "accepted" thru EBAY which is questionable in itself since that is w (EBAY) but when I went to go get it, I was told I had to pay 2K more. They never "accepted" thru EBAY which is questionable in itself since that is where I found it. They list on EBAY but end the listing saying it is no longer available. First story was retailers were there and they offered more. Next story was it would be going to auction the next day unless I agreed to the higher price and put a down payment on it. I would never do business with them again and would NEVER recommend them to ANYONE I know. Mr. Packer is rolling over in his grave. More

I went to a number of Ford Dealerships and spoke to their Sales Consultants over a several week period. After talking to all the Sales Consultants, Richard Mlynski was head and shoulders above the rest. Ric Sales Consultants over a several week period. After talking to all the Sales Consultants, Richard Mlynski was head and shoulders above the rest. Richard Mlynski excelled in answering my questions, explaining all the features of the F-150. I was quite impressed with his knowledge of this truck. Very courteous, professional and no pressure to buy. I would certainly recommend Richard to family and friends. More

My 2014 Taurus only had 2,500 miles on it when I made a sharp right hand turn, to short, and hit a large slab of ice with the front passenger door. When I saw what damage I did to my new car I was almost sharp right hand turn, to short, and hit a large slab of ice with the front passenger door. When I saw what damage I did to my new car I was almost in tears. I called the insurance company and they suggested two different places to get the car repaired. I have had work done at Al Packer in the past, so I knew I would get good results by going there. Devon Savage was the first person I spoke with, and he was very helpful in explaining how the damage would be repaired. I questioned if the paint would match the door and fender, and he assured me that because the car only had 2,500 miles, the paint would match perfect, and I would never notice that it was repainted. Daron took care of contacting the necessary people to get the job started, and said that he would call me when the car was finished. He said it would be a three day job, and again he was right on target. I will recommend Al Packer paint & body shop to my friends, and if I ever need your services again, I will make sure that the insurance company lets me bring the car back to you for repairs. More

I went into Al Packer to look at the Ford Edge with the hopes of making a purchase and staying within my budget. I was greeted by Steve Lefko, who was very nice and very helpful. I found out fast that Edge hopes of making a purchase and staying within my budget. I was greeted by Steve Lefko, who was very nice and very helpful. I found out fast that Edge was a little out of my budget but Steve was excellent at getting me what I wanted along with keeping me in my budget. I tend to always have my guard up, your going in, their salesmen, they want to sell, but he wasn't pushy, explained everything so I could understand. My car came from another location and the communication from Steve to keep me updated on everything was Excellent!!!! Best experience I've had buying a new car. I would definitely recommend buying your next vehicle from Al Packer and if you want Great customer service and communication, I would definitely recommend Steve Lefko and John Lefko was Great too. More

Where do I start?... i was directed through my insurance company (USAA) to Al Packers White Marsh Ford because of there status as one of their "select collision specialists". My experience began the moment company (USAA) to Al Packers White Marsh Ford because of there status as one of their "select collision specialists". My experience began the moment Al Packer had taken in my vehicle. I was immediately contacted by a friendly, personable professional by the name of Mr. Harry Walker who serves as the Collision Center Estimator. Mr. Walker then proceeded to let me know that my vehicle was in their shop and that he would keep me informed as the work was being done and that if there were any questions or concerns that I should contact him directly. The times I did call Mr. Walker he was happy to take my call and gave me the information I requested without hesitation. Upon completion of the repairs for my vehicle I was contacted by Mr. Walker (he told me to call him Harry) to let me know that my vehicle was for pickup and that the rental car my insurance company provided could be turned in at their dealership. The morning I arrived for pickup I was greeted with genuine hospitality when I walked in the shop to sign the paperwork. Harry walked out with me to my vehicle and made sure he stood by as I started my vehicle to let it warm up. I said thank you, shook Harry's hand and began to drive out of the dealership. I noticed a unique sound and response from the vehicle and immediately took it back to the shop. After I explained the situation and Harry took a look he immediately told me that he would keep the vehicle and, "make it right" and walked me to the Enterprise Dealership on site and Al Packer provided me a rental car at no charge while they took my vehicle back in for a comprehensive inspection. Harry and his team diagnosed the problem and went right to work with the additional repairs. Harry then took over with contacting my insurance company as well as Enterprise rental to ensure that the both knew that I was being taken care of by Harry and his team at Al Packer. I couldn't be happier with the work and service I received from Al Packer. I cant thank Harry and his team at Al Packer enough! And from now on Al Packer will be the first words out my mouth when ANYBODY asks me about where to go for service or the purchase of a vehicle! Talk about VIP treatment, you cant go wrong with Al Packer's Whit Marsh. Thanks again Harry, my family and I really appreciate you. Warm Regards, Joseph Ybarra Sergeant First Class, USA (Retired) More