Al Packer's White Marsh Ford

Arnold is an outstanding sale representative. Very professional and knowledgeable. Allowed us time to think, followed up with us after our initial visit, and most importantly, was not pushy. We woul professional and knowledgeable. Allowed us time to think, followed up with us after our initial visit, and most importantly, was not pushy. We would highly recommend Arnold and Al Packer!! More

I visited several Ford dealerships prior to purchasing my I visited several Ford dealerships prior to purchasing my new truck from Al Packer. Early on a Saturday morning, I had the pleasure of meeting Bernie I visited several Ford dealerships prior to purchasing my new truck from Al Packer. Early on a Saturday morning, I had the pleasure of meeting Bernie Pinder on the lot while looking at the various truck options. Bernie was very pleasant and extremely knowledgeable of the fleet inventory and was able to guide me in the pricing direction I needed to go. Bernie was very patient and never tried to push me in a direction I did not want to go. After a few short moments I began to feel very comfortable with Bernie and let her take the lead in finding me the F150 STX that met my financial comfort zone. Although Al Packer did not have the specific vehicle I wanted, Bernie followed up and found the STX in short notice.Overall it was a great experience and I thoroughly enjoyed the no pressure experience working with Bernie Pinder. It is quite obvious to me that Bernie and the entire Al Packer team is committed to "Customer Satisfaction". More

Quality service and friendly personel. If I did not live so far away I would come to your Dealer for all of my Services Service advisor was friendly and he kept me aware of the servces being performed on so far away I would come to your Dealer for all of my Services Service advisor was friendly and he kept me aware of the servces being performed on my vehicle and when he told me what I needed to have replaced he had the price and the amount of time it would take to complete the service. Very knowledgable. More

The dealer ship had the car I wanted in stock. Richard Mlynski understood what I was looking for and took care of me from the first e mail exchange. Mlynski understood what I was looking for and took care of me from the first e mail exchange. More

I have serviced my Fords here for seven years. I purchased my 2010 explorer here and haven't thought about going to any other dealership. purchased my 2010 explorer here and haven't thought about going to any other dealership. More

I just bought my first new car in 20 years and my experience was great! The process was seemless and Matt's expertise and kind manner was appreciated. experience was great! The process was seemless and Matt's expertise and kind manner was appreciated. More

Sales representative and entire team were extremely knowledgable, accomodative and professional. The salesman, Matthew Shelton, was very professional. He was very straight forward and to the point, y knowledgable, accomodative and professional. The salesman, Matthew Shelton, was very professional. He was very straight forward and to the point, yet easy going and not pushy. It was a very long process. My fault, not the salesteams fault. Matt was there until we were done, almost quiting time. We would highly recommend, and as a matter of fact we already have, Matt and his associates to our friends and family. More

I purchased a 2008 Yukon Denali white in color.the service is Mitchell I came on one day after having a vehicle I took the vehicle back to have it checked out I was told there was nothing wrong. I fin service is Mitchell I came on one day after having a vehicle I took the vehicle back to have it checked out I was told there was nothing wrong. I finally took the vehicle to in to be to be checked out and found out I had a rear leaking strutI end up paying a thousand dollars in something out of my own pocket because I think they didn't want to fix it at their shop.I would not buy there again More

This is the 5th. vehicle we have purchased from Al Packer Ford and we would not hesitate to refer or return ourselves if in need of a vehicle. My husband's truck was hit in an accident and totaled. He went t Ford and we would not hesitate to refer or return ourselves if in need of a vehicle. My husband's truck was hit in an accident and totaled. He went to the dealer and told Bernadette exactly what he needed. While there he also looked at a car for me. So because of her knowledge of Ford products we bought a new F150 Supercrew FX4 and an Expedition XLT both in ruby red metallic. We now have his and her cars and couldn't be happier. My daughter and her husband were also in the market for a new truck and they went to Al Packer and also purchased an F150 XLT, So, we are a Ford family as well as Al Packer "family". That is how they make you feel, like family. More

Yesterday, I walked into Al Packer Ford with what I thought was a pretty difficult situation involving two trade-ins and some negative equity. Matthew Shelton listened to me as I explaned my situation thought was a pretty difficult situation involving two trade-ins and some negative equity. Matthew Shelton listened to me as I explaned my situation and what I was looking for. He explained my options, making sure that I understood the differences in buying new or used. He helped me pick the car that was perfect for me and what I was looking for, and he, along with the staff at Al Packer made everything work better than I could have imagined. Matthew is very knowledgeable, and is very straight forward. I encourage anyone in the market to purchase a vehicle to head out to Al Packer's White Marsh Ford and ask for Matthew. By far the easiest and most enjoyable car buying experience in my life. Matthew's professionalism has ensured that this dealership will be getting my business for years to come. More