Al Packer's White Marsh Ford

We shopped several Ford dealers and Al packer had the largest inventory to choose from, in fact they had our exact truck in stock. So we were worried that they wouldnt negotiate on it because they were t largest inventory to choose from, in fact they had our exact truck in stock. So we were worried that they wouldnt negotiate on it because they were the only ones that had the exact truck we wanted. Mr. Silverman was very helpful and knowledgeable and we were able to negotiate a really good price on the truck. Our trade in was appraised at close to what we expected and wasnt rolled into the numbers like some dealers do to confuse you. They put the trade in number seperate so we could see the actual value of it--which i appreciated. Mr. Lefko was able to get us a great interest rate and the whole process went very smoothly. They also gave me 2 years of free maintenance--WOW i wasnt expecting that. I would definately reccamend Al Packer because of their selection and the candidness of the people who work there. More

I had a bab experience back in 1997 and said I would would never return, however I did return on Friday Feb 10, 2012 to find out that nothing has changed. this company has absolutely no integrity and t would never return, however I did return on Friday Feb 10, 2012 to find out that nothing has changed. this company has absolutely no integrity and they know it and still come at you with lieing sales tactics. The prices on their web site is only a bait and switch tacktic to get you in the door. They admitted it is very misleading to the consumers. The sales manager continued lieing all through the buying process. I won't bore you with the details, I WILL JUST WARN YOU, STAY AWAY FROM THIS DEALERSHIP. I went to Bob Davidson Ford on Joppa road and they were able to help with frindliness and integrity. More

What a waste of my time, I had my truck in there for body work only because of insurance reasons. I then picked it up only to find that they did not completely repair my bumper and then they acted as if they work only because of insurance reasons. I then picked it up only to find that they did not completely repair my bumper and then they acted as if they were doing me a favor by correcting it, I then had paint cracking and falling off my bumper about 2 weeks after it was painted. I have never seen that before in my life and I had it looked at by other body shops and they laughed at the fact that they said that paint is supposed to fall off completly if there is impact to the bumper. They blamed me for the damage and the paint falling off what a way to treat a first time customer. This has been the WORSE EXPERIENCE EVER with any body shop since I was able drive. More

I was told that in order to get a lower rate I had to buy an extended waranty. Lucky I was able to cancel the service warranty because it was within 30 days. Also the dealer advertised 7000k off but said "th an extended waranty. Lucky I was able to cancel the service warranty because it was within 30 days. Also the dealer advertised 7000k off but said "that included rebates you don't qualify for". I don't believe there was that many rebates offer by ford that added up to that amount. I was pressured in to a near bad deal. Advice for buyers when negotiating take a minute alone to think. I was a seasoned buyer a should have walk out and found a dealer that felt I could trust. More

I purchased a used Mercedes from the dealer and 2 days later the car broke down. Took it in to service and they stated nothing was wrong with car. I left the dealer and took it to Mercedes dealer. The Mer later the car broke down. Took it in to service and they stated nothing was wrong with car. I left the dealer and took it to Mercedes dealer. The Mercedes service center report was that the torque converter censor was bad. When I returned to Al Packer to notify them of the outcome, the Sales Manager of Al Packer told me after I just purchased the car that if I wanted a new car I should have bought one. Is that customer service, or standing behind your product. Please do not give them the satisfaction of your service. Westminster, MD Michael Smith 443-277-2979 More

I have purchased at least 12 vehicles in my life and this I have purchased at least 12 vehicles in my life and this was the worst. The sad part is that we purchased one of the most expensive vehicles on thei I have purchased at least 12 vehicles in my life and this was the worst. The sad part is that we purchased one of the most expensive vehicles on their lot and were treated with complete disrespect and lack of interest. There was no professionalism . Mr. Silverman had basically no knowledge of thge vehicle. I asked if it had a heated steering wheel and he said yes..but it didn't. We were comparing to the Jeep SRT-8. He stated they had 2 in stock and was unsure where the 2nd Raptor was located, when we walked into the show room it was sitting behind his desk! (REALLY). He then went through the motions, but by his demeaner and attitude acted like maybe we were way out of our price range. We discussed financing and he said 5-6 %. We explained to him that the credit was perfect and the jeep dealership was less than 3%. His body language, the shrug of shoulders, and smirk suggested he didn't believe our credit to be that good. When I asked him if we could have 10 mins to discuss the deal he would not leave and said something about closing time and what more did we need to discuss because he had offered a great deal. His pushiness was unbelievable. Mr. Silverman needs to learn that there are folks out there who do communicate and are respectful of each others opinion! At this point we were ready to purchase but he was so obnoxiously annoying that we choose to leave. We tried to locate another like vehicle but could not, therefore returned. Only to receive more unacceptable treatment. On our return there was minimal eye contact and no thank you or handshakes for the deal. Mr. Silverman had little to say when our credit came back at 4 points from perfect! We did have a check in hand for $41,000. He knew we were coming for delivery and we had to stand around and wait for him to run around and seemingly do what should have already to be done. The finance guy was business like, however lacked personality. I had left a zipped small attache case in his office and when I asked him if i could look in his office for it he was offensive and stated "IT IS NOT THERE, I WOULD HAVE SEEN IT WHEN YOU LEFT.". Fortunatley, Mr. Burgess the tech delivery manager who was going to go over the technology in the vehicle with us, heard the conversation. He walked me into the office and there was my case. He even shook his head. I then told him of our experience. He stated he would report our concerns. On return for delivery we were told service waS closed and there was no way we could get a front tag holder and would have to return. We asked to just have one to put on ourself and was told no. Mr. Silverman did know beforehand we needed one. There must have ben 100 vehicles on the lot that had the same holder. You know held on with 2 screws! Oh, Mr Silverman did say it would take 40 mins. to install. We did find that Mr. Silverman had given us one with the old tag that he put in the backseat. Should he not have known he gave us one? Maybe not, because he was not pleased when we wanted to transfer tags and he had to take them off the trade-in. I could go on and on about the poor experience, but it just infuriates me to know that after complaining nothing was done. Lastly, let me share that Mr. Silverman never thanked us or shook hands merely just disappeared and told us that another person would be going over the instrumentation with us. MY SUGGESTION IS TO LOOK ELSEWHWRE IF PURCHASING. OTHER THEN MR. BURGESS (THE TECH DELIVERY MANAGER) WHO WAS VERY NICE NO ONE IN THE DEALERSHIP SHOWED ANY THANKFULNESS OR RESPECT FOR US. THE LADY IN THE MIDDLE WAS RUDE, THE FINANCE GUY WAS ARROGANT, MANAGER WAS INSOLENT AND MR. SILVERMAN UNPOLISHED. More

I went to Al Packer's White Marsh Ford yesterday to look for a new Ford Focus. I worked with Jerry Clark and he was very informative and knowledgeable about all Ford makes and models. I have a pet-sitting for a new Ford Focus. I worked with Jerry Clark and he was very informative and knowledgeable about all Ford makes and models. I have a pet-sitting business and drive many miles each day so I needed a car that has great gas mileage. I did purchase my new Ford Focus and am very satisfied with the price and cannot wait to start saving money on gas! Thank you Al Packer's White Marsh Ford! More

I qualified to buy my truck by myself at 6% interest. I wanted to have my wife listed on the title. Salesman told me if my wife was to be listed we could get a lower interst rate but she would have to be l wanted to have my wife listed on the title. Salesman told me if my wife was to be listed we could get a lower interst rate but she would have to be listed as the buyer, which we did. I found out later when buying a car for our son that my wife did not have to be listed as the buyer for me to get the lower interst rate but she had only to be listed as co-buyer. I spoke with Lance Johnson about the problem first he refered me to John Lefco to correct the problem. I tried several times to call John Lefco and left messages but received no return calls as I wanted to correct the sales documents and have buyer changed to my name before the title was cut. Payment books are already received and are in her name only and not mine, I am the one paying for the truck. Coorespondents from Al packer only come in her name. Needles to say, I am very upset. IT IS MY TRUCK! More

I was car shopping and went to Al Packer Ford off Military Trail. The first visit was bad, the sales person was horrible. The Sales manager was nice and promised he would beat Ford Dealer in the Co Military Trail. The first visit was bad, the sales person was horrible. The Sales manager was nice and promised he would beat Ford Dealer in the County!! I decided to go back and got another sales person he was nice and we came to an agreement. Then Brian the Finance Manager stepped into the process. Said well, blah blah, more money, blah blah, we will see what we can do. I was approved for a loan and then was told the price of the car had changed!! It now was $4,000 more! My payment sky rocketed! I walked out and will never go back there again. Here is your warning, NEVER GO THERE, they will screw you. They give bad car sellers a worse name. More

I bought a new 2011 mustang in feb of this yr, I was I bought a new 2011 mustang in feb of this yr, I was talked into an after market sun roof, I was told relax it has a lifetime warranty and it wou I bought a new 2011 mustang in feb of this yr, I was talked into an after market sun roof, I was told relax it has a lifetime warranty and it would be perfect, well it is not , they dented my roof and the sun roof vibrates now leaks and they did a horrible job accordint to another ford dealership ( plaza ford in belair), I was also told they should never install sunroof in mustangs. anyway I tryed to work this out with dealership many times, they now say they have to more obligation to me. they never told me who installed sun roof so I can go after who ever.I still think it was al packer who did shotty job. Im left standing and spinning !!!, I was never given my paperwork or owners manual, I called many times I was ignored, I finally got a hold of jerry clark gen manager, ( beware he is a nasty nasositic arrogant man !!!), ( HE TOLD ME TO NEVER CALL ABOUT THIS ISSUE AGAIN EITHER DEAL WITH PROPLEM OR HE SAID TRADE CAR IN, AND HUNG UP ON ME !!! I WAS SO UPSET, I TRYED MANY TIMES TO WORK WITH THEM, THEY IGNORED ME, SO I TURNED THEM INTO THE BBB AND MVA AND THE ATTORNEY GEN OFFICE, ATTORNEY GEN OFFICE SAID TO HIRE AN ATTORNEY. SO I DID AND I WENT TO SHOW RM TO GET MY BOOK JERRY CLARK SAID STOP RIGHT THERE I WANT U OFF MY PROPERTY OR I WILL CALL THE POLICE,IM A NICE PASSIVE MAN, ALTHOUGH I WANTED TO GO OVER THE COUNTER AT HIM I LEFT FIGURINGING ILL GET YOU SOME HOW !! I SAID I WANT MY BOOK HE SAID I WANT U OUT AND UR FIRED AS A CUSTOMER!!!!! ,,NEVER HEARD OF THAT BEFORE !!!, SO I LEFT SO I PUT A BIG VINYL SIGN IN MY BACK WINDOW . IT SAYS WARNING NEVER PURCHASE A CAR FROM AL PACKER ASK ME MY STORY.. SO I WENT TO THE LABORDAY CAR SHOW AND SALE AT THE FESTIVAL IN BELAIR MD. I PARKED THE CAR NEAR THE PLAZA FORD TENT, AND THEY ASKED ME WHAT HAPPENED I TOLD THEM AND ALL THEY WANTED TO DO IS SELL ME ANOTHER CAR. I THINK SOMEONE FROM PLAZA CALLED JERRY CLARK CAUSE LAST FRI I GOT A CALL AT HOME FROM JERRY CLARK AND HE SAID TO ME I BETTER GET THAT _ _ _ DAM SIGN OUT MY BACK WINDOW YOU _ _ _ _ SUCKING SON OF A _ _ _ _. OR I WILL SUE THE _ _ _ OUT OF YOU, I SAID YOU ARE BEING RECORDED, HE SAID I DONT GIVE A _ _ _ BECAUSE IT WONT HOLD UP IN COURT U _ F _ _ ER. I SAID ONLY WAY SIGN WILL GO AWAY IS IF YOU BUY THE CAR BACK FROM ME FOR WHAT I PAYED FOR IT!!, AND HE SAID A FEW MORE CURSE WORDS AND HUNG UP ON ME, I FEEL I AM HURTING HIM . I TELL YOU NEVER YELL OR SCREAM HIT THEM WHERE IT HURTS THE MOST THE POCKET BOOK. AND WHAT IM SAYING IS NOT DEFAMING OR SLANDERIOUS. ITS FREE SPEACH.. AND HE CAN (( NOT )) SUE ME BUT IM GONNA SUE HIM FOR LIBAL AND SLANDERIOUS REMARKS PLUS A DAMAGED CAR !!, HE SAID I CAN SUED FOR $25,000 WELL I MAY BE GETTING A NEW CAR AND IT WONT BE A FORD, FORD HAS ALSO DROPPED ME AND SAID ALTHOUGH WE INSTALLED IT OR ONE OF OUR DEALERSHIPS WE CANT WARRANTY IT,SO BEWARE FOLKS, THIS IS FOR THE AVERAGE JOE. FIGHT THEM I AM NOT A WELL MAN I HAVE A BRAIN TUMOR THIS WAS MY FIRST NEW CAR AT AGE 52 AND WAS TO BE MY LAST, I DONT KNOW HOW LONG I GOT THEY KNEW THIS WHEN I BOUGHT THE CAR, THEY ARE YOUR BEST FRIENDS WHILE SELLING BUT SOON AS U LEAVE THE LOT THEY DONT WANT YOU BACK!!!!!!, PLEASE WHAT EVER ANY OF YOU,, WHO READ THIS STAY AWAY FROM AL PACKER FORD, THEY ARE IN BALTIMORE AND FLORIDA,THEY HAVE TERRIBLE REVIEWS... THEY BOTH ARE NOT CERTIFIED DEALERSHIPS WITH FORD.... FORD WILL NOT HELP ME AND ALTHOUGH THEY DOCUMENT WHAT I SAY, AL PACKER KNOWS THEY HAVE ME. BUT IF I GET THE RIGHT LAWYER I MAY BE COMPENSATED FOR MY LOSS AND DISRESPECT AND MESSED UP CAR. IM NOT DWN YET AND ILL FIGHT THEM TO THE GRAVE !!! JERRY CLARK ALSO SAID IM CRAZY AND PEOPLE ARE LAUGHING AT ME, WELL MANY A PERSON HAS STOPPED AND ASKED WHAT HAPPENED AND I GET THE THUMBS UP WWHEN PEOPLE READ MY SIGN.. IT WILL STAY THERE TILL THIS CAR IS IN THE JUN YARD WHICH IM AFRAID WILL BE SOON.. A NEW CAR WOWOWOWOWOW.., JERRY CLARK HAS NOT MET UP WITH THE RIGHT PERSON YET WHO WILL KNOCK HIS LIGHTS OUT AND I HOPE THEY DO !!! WHAT HAS HAPPENED TO ME IS A DISCRIMNATION AND I HOPE I SUE THE CRAP OUTTA THEM.. PLEASE STAY AWAY FROM AL PACKER FORD, I AM NOW NEVER GOING TO BUY ANOTHER FORD AGAIN BECAUSE OF THEIR NOT STANDING BEHIND ME. ALL BECAUSE OF A NASTY DEALERSHIP. THEY SHOULD TAKE THEIR LICSENCE AWAY. THEY DONT DESERVE TO BE IN BUSINESS.. LETS STAND TOGETHER AND ANYONE WHO HAS HAD A BAD DEALING WITH FORD OR A FORD DEALERSHIP I WAS TOLD BY THE FORD COMPLAINT DEPT TO CALL FORD DIRECT AND COMPLAIN TO THEM AND THEY WILL PUT A HURTING ON ANY DEALERSHIP,, LETS STAND TOGETHER..IM A REBEL TO THE END !!! MUSTANG HATER !!! More