Al Packer's White Marsh Ford

Rico always takes care of our service work without having to wait a long time to wait a long time More

When I take my vehicle to Al Packer Ford to have it serviced, the service rep explains to what needs to be serviced. They also let what other services my vehicle might need in the future. serviced, the service rep explains to what needs to be serviced. They also let what other services my vehicle might need in the future. More

Quick visit at Quick Lube. Very efficient. Everyone was more than helpful. Clean waiting room Very efficient. Everyone was more than helpful. Clean waiting room More

Scheduling was simple, a quick call to Matt G. and he got me in around my busy schedule. The guys at your Quick Lane are great. Both Matt and Rico recognized me and greeted me by name when I wal and he got me in around my busy schedule. The guys at your Quick Lane are great. Both Matt and Rico recognized me and greeted me by name when I walked in. I also met the newest member of the team, London, a very nice young man. I drop my Fusion off and leave it for service. Matt keeps me updated on the service recommendations after the technician looks at my vehicle. There is no heavy push to do extra services. Matt explains what should be done on the day of service and what he thinks can wait until the next service. I am made part of the decision process on what services to do. I feel like I get a personalized experience from Matt and his team. My car is always ready at the time I requested. They always thank me for choosing Al Packer Ford to service my Fusion and that they hope to see me in 5000 miles for another oil change, etc. Frankly, I wouldn't take my car anywhere else for service. These guys are great. More

The service department had my F150 for a month rebuilding the transmission. It was originally supposed to get a sensor replaced and only take a week. After week one I called for an update, and they told me t the transmission. It was originally supposed to get a sensor replaced and only take a week. After week one I called for an update, and they told me they would need it another week because they had to rebuild the transmission. A month later I finally got my truck back and it was running until today. 17k miles later the rebuilt transmission now needs to be replaced and go figure, it's out of warranty. I feel as though I should get a lot more than 17K miles out of a rebuilt transmission, especially after the price of rebuilding it. Stay away!! More

they made it right for me ty for honoring your word . I'm am satisfied I'm am satisfied More

I will say the service department was trash miss evon was very unreliable and made promises that she could not keep this lady had me take a Ford car back to the dealer I purchased it from to get them to o very unreliable and made promises that she could not keep this lady had me take a Ford car back to the dealer I purchased it from to get them to open the hood she was never supposed to allow me to leave without resorting all of her resources and yhen my car still isn't ready plus she had me picked up in a Uber from work just to bring me to the dealership just to take me home when I would have just went home and to make it wort I'm walking g with crutches and she knew that so I'll see what tomorrow brings also she was very rude . More

They deserve 0 stars. Took my car to have sensor replaced. Picked up. Bumper was hanging off. Issue with sensor was still there. Took back and they blew up my transmission Took my car to have sensor replaced. Picked up. Bumper was hanging off. Issue with sensor was still there. Took back and they blew up my transmission. Didn't have issue before that. They have more money then God so no attorney would take my case. They are absolutely horrendous More

Saturday March 2021, my F250 broke its serpentine belt just outside Baltimore and broke down in front of a Ford dealership. After they told me they were two busy, I called Al Packers White Marsh Ford and just outside Baltimore and broke down in front of a Ford dealership. After they told me they were two busy, I called Al Packers White Marsh Ford and Chris Kleinsmith said he could do it. I got a tow and within two hours I was back on the road to North Carolina. I really appreciate those guys and I want everyone to know they got your back when you need them. More

I have been an Al Packer customer for many years and I have never disappointed. They have taken great care of both me and my truck over the years with professional and courteous service. They have kept my have never disappointed. They have taken great care of both me and my truck over the years with professional and courteous service. They have kept my black 2005 Ford F-150 running in tip top shape which I am extremely grateful. For many years Randy Siegman was my Service Advisor and always gave me excellent service. Randy and his staff have always provided me with outstanding customer service and he always lets me know he appreciates me being an Al Packer customer. He always looks to give me the best service at the best value. They took particularly good care of me a few months ago as I had several repairs which took some time. Everyone on the Al Packer team is pleasant, smiling, and happy to see you. Service techs, sales reps, office staff alike all who pass through the waiting area, maybe just to get a cup of coffee, will say hello. It's never any fun when your vehicle is broken, but when it is -- I think Al Packer, and then I think 'Randy will fix it'. This kudos is way overdue for him and the work he had on my truck and I can't thank him enough. My truck has been running great since I had picked it back up from the Quik-Lane and the Dealership. In fact Al Packer has been the only place that I let work on my vehicle since I purchased it and I know there are many options and places to go but I choose here. Thanks, Randy. More