Al Piemonte Buick GMC

The Repair shop at Al Piemonte Buick GMC is outstanding. Every time I have visited, I have a great experience. From the moment I arrive, the staff (AJ Jurado) is professional, courteous, and keeps me info Every time I have visited, I have a great experience. From the moment I arrive, the staff (AJ Jurado) is professional, courteous, and keeps me informed throughout the entire repair process. They take the time to explain the repairs clearly, answer all of my questions, and complete the work on time. It's clear they take pride in their workmanship and customer service. I truly appreciate their honesty, attention to detail, and commitment to doing the job right. I highly recommend this dealer repair shop to anyone looking for reliable, high-quality service. Thank you for making the entire experience smooth and stress-free! More

Todd is the best as he takes care of your needs in a timely fashion with a friendly attitude. timely fashion with a friendly attitude. More

Cody made it fun. He answered all my questions and explained everything to me. He made me enjoy my experience with my purchase of my car. I hope the dealership sees wh He answered all my questions and explained everything to me. He made me enjoy my experience with my purchase of my car. I hope the dealership sees what a great job he does. I’ve bought a few cars and this was the smoothest deal I’ve made. Thank you Cody! More

Not much more I can say about how great Todd F is. Has been looking out for me since my first car when it was still Howard's. Service guys are great based on the quality of the repairs I've always got Has been looking out for me since my first car when it was still Howard's. Service guys are great based on the quality of the repairs I've always gotten. More

Great service fast and easy to buy a car with no hesitation definitely recommend this place thank you Derek for having an opportunity to work for me hesitation definitely recommend this place thank you Derek for having an opportunity to work for me More

My car is still under warranty so my services were minimal but done well and in a short period of waiting time. A J was very courteous and attentive and took care of my needs. minimal but done well and in a short period of waiting time. A J was very courteous and attentive and took care of my needs. More

Todd always is attentive, considerate, explains everything that my car needs and what the associated costs may be. everything that my car needs and what the associated costs may be. More

Worst customer service I’ve experienced. I went in for an oil change and was there for almost 2hrs. No one ever communicated anything to me. I had to initiate any updates. At the end of the I went in for an oil change and was there for almost 2hrs. No one ever communicated anything to me. I had to initiate any updates. At the end of the service they handed the paper to the check out person and not a single tech reviewed what was completed on my car, how anything looks on my car, if there are any recommendations needed, etc. In the past, a tech would always touch base with you to give you a run down of how everything is looking on your car and what was completed. I was expected to pay for something that I had no idea what happened. Then, when I asked to speak to someone about my car, the advisor that day, Leonard Curtis had no care in the world, never even said he would get someone to speak to me. It looked like everyone was just standing around outside doing nothing. (You can ask the girl at check out she also seemed confused) I had to ask for a supervisor hoping maybe the supervisor could tell me what was completed on my car and they never came. I’ve had a way better and thorough experience at any Jiffy Lube I’ve been to and you would think, that going to the dealership where you purchased a brand new car, you would receive the best service. On top of that, I came home to check if any of my fluids were topped off and nope, I had to add fluids as I was low on washer fluid, etc. I will never be returning back again. I’m in the customer service industry and this was by far the most unprofessional and careless service I’ve ever received. More

The service itself is great the wait time for a simple oil change with an appointment is well over two hours and a half hours every time. oil change with an appointment is well over two hours and a half hours every time. More

TODD FROEHLICH DOES A SUPER OUTSANDING JOB. He is always cheerful, freindly and willing to help me in every way possible. I have had Todd for years workong my csar and every timne hs e is OUS He is always cheerful, freindly and willing to help me in every way possible. I have had Todd for years workong my csar and every timne hs e is OUSTADNING More