Al Piemonte Chevrolet - Service Center

Service with Malibu Marco, Pete, Carlos, and Katherine were so helpful!! After a stressful day I felt so much better leaving my vehicle with them I know I’m in good hands Marco, Pete, Carlos, and Katherine were so helpful!! After a stressful day I felt so much better leaving my vehicle with them I know I’m in good hands. More

Amazing service Carlos is a one of a kind service writers. His communication skills with me where nothing less than spectacular. Highly recommend working with him and Carlos is a one of a kind service writers. His communication skills with me where nothing less than spectacular. Highly recommend working with him and will come back for future services. More

Wonderful customer service I’ve been going to Al Piemonte for years, the service staff is always pleasant and listens to all my vehicles concerns. They are upfront and honest an I’ve been going to Al Piemonte for years, the service staff is always pleasant and listens to all my vehicles concerns. They are upfront and honest and any issues with my vehicles. Carlos and the service team are all great! More

Great service I took my truck for service January 9 2019 Carlos Garza he was the person that took my information, the service was great and he answered all my ques I took my truck for service January 9 2019 Carlos Garza he was the person that took my information, the service was great and he answered all my questions, I been there and he always with great service and friendly. Thank you Carlos. I see you treat all the customers like family More

Excellent service I have brought my chevy traverse in to be serviced and we had Carlos. He was very friendly and helpful. He told us exactly what needed to be done and I have brought my chevy traverse in to be serviced and we had Carlos. He was very friendly and helpful. He told us exactly what needed to be done and explained everything that they would do. We will definitely be back! More

Great Service! I have always had a great experience at Piemonte Dundee! Both my daughter and I always feel that we are treated with respect. Carlos Garza is our go t I have always had a great experience at Piemonte Dundee! Both my daughter and I always feel that we are treated with respect. Carlos Garza is our go to guy! He makes sure our cars are running good and everything on them is safe. He takes the time to explain what needs to be fixed and makes sure it is fixed in a timely manner. We will continue to come to Piemonte Chevy for a great customer experience. Highly Recommended! More

Marco is great . He took care of me when I was having a problem. He made sure that I was taken care of and happy when I left. THANK YOU . He took care of me when I was having a problem. He made sure that I was taken care of and happy when I left. THANK YOU More

Poor workmanship Service department lacks knowledge and integrity. Had pistons and rings replaced last week. Engine light came on 2 miles after I picked up the car, I Service department lacks knowledge and integrity. Had pistons and rings replaced last week. Engine light came on 2 miles after I picked up the car, I called GM because of the issues they sent me to another dealer in the area that had to replace the valve cover gasket that was leaking oil due to poor workmanship. More

Excellent Service Sales men super NICE always have SMILES on there face and they are VERY HELPFUL and took care of all my needs in a timely matter very friendly too. S Sales men super NICE always have SMILES on there face and they are VERY HELPFUL and took care of all my needs in a timely matter very friendly too. Service men took very good care of me and my truck also Very friendly.Customer service very friendly.I visited the washroom and it was the cleanless ever I told customer service Thank You for having a clean Washroom. Thank You so much for being there for me for all my needs. More

Good service from new tech I purchased my 2014 Chevy Traverse from this dealership and needed service as I was having a brake issue. Took my car to Biggers Chevy due to the mec I purchased my 2014 Chevy Traverse from this dealership and needed service as I was having a brake issue. Took my car to Biggers Chevy due to the mechanics being on strike and they advised me that I needed a new brake booster and it would take over a week to get the part. I called Piemonte's parts department and was advised that they have the part in stock and to come in. I then spoke with Justin who is the service director and told him my concerns with the strikers harassing and being downright threatening to customers. Justin assured me that he has fully trained factory technicians and to ignore the strikers and bring my vehicle in. Upon my arrival I was greeted by the service advisor Carlos. carlos was very polite and apologetic for the strikers actions and assured me he would get my vehicle repaired. My vehicle was then repaired by a factor tech named Mike. I am very grateful to Mike as after the replacement part was put on my car it was defective right out of the box and made my car do some really strange things. The part that was replaced being defective was no longer in stock and the parts department went to Crystal lake for a new part so I could get my car back. After the second part was put on all was perfect. I cannot thank Mike enough for having to go thru the same repair twice. What a great guy as he went for a test drive with me to make sure I was 100 % satisfied and his priority was my satisfaction and safety. You simply don't find these kinds of people who care folks. Usually it's all about getting the cars out of there as fast as possible. I also spoke with the general manager Rich while I was there as I have known him for years. Rich also assisted on getting my car right and has been there for me since day 1. Thank you for everything Rich I truly appreciate it. As for the strikers. What a bunch of immature children. I understand you want to better your benefits and pay or whatever the reason may be while you are striking. This is between the owner and you...not the customer!!!!! This is not a customers fault that an agreement cannot be addressed. Customers have to come here and be verbally assaulted and get the finger or hear vulgar language? What kind of a person does that truly make a man? More