Al Serra GMC use to be fast, reliable and consistent. As of late I find my experiences generally not great. The staff are great, always friendly and with your best interest but there are some serious process issues. My most recent visit, I dropped off my Yukon Denali on a Tuesday with hope of getting it back by Friday as I was heading out of the country and it is my wife’s only car. They called Friday morning stating they finally are looking and confirmed the problem was the antenna but they had to order the part. I ended up having to get a ride to the dealership to pick up our I repaired car hours before flying to Europe. Once I returned, about thee weeks later I returned the vehicle which they kept for one day and provided a loaner (Chevy Trax), was rough with our family of 6.
Just today I learned that my father-in-law has had his GMC Canyon there for two weeks! He has a loaner but it took two weeks to look at it, now they have to order parts!
I’m not in the automotive repair business but seems pretty common sense to triag a problem upon receiving a vehicle to get an idea of what parts are needed so you can increase the first time fix rate and minimize the customer downtime. A friend who is a GM Master Mechanic told me my likley problem from a two minute conversation.
I’m pretty sure I am going to start looking elsewhere for service. Getting tired of this reoccurring waiting with little to no communication. Wish I could just take it to the Subaru service team, they do a great job with my company car.