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Al Serra Buick GMC
Grand Blanc, MI
97 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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97 Reviews of Al Serra Buick GMC
April 11, 2023
AlSerra has had good service each time I have been here. They are good about telling you the status of your vehicle. The service personnel are polite and not patronizing. This is something I don’t take l They are good about telling you the status of your vehicle. The service personnel are polite and not patronizing. This is something I don’t take lightly as I have not been promptly asked about my vehicle due to my sex at a previous dealer. They are prepared to answer of find answers to questions if you have them. The cost of the repair is their weakest suit but is comparable with other places for service. More
by Karen
Employees Worked With
I don’t recall the names of the service persons who check you in
March 14, 2023
We have purchased several vehicles through Al Serra Chevrolet/Buick/etc. We have always been treated professionally, courteous, and well received. Use their Service department for b=vehicle needs and r Chevrolet/Buick/etc. We have always been treated professionally, courteous, and well received. Use their Service department for b=vehicle needs and regular updates of maintenace. Thank you, we always go to them first! More
by farfromittoday
Employees Worked With
Fohey, Ryan
January 04, 2023
Once again, Daniel Garr (service manager) has shown me why he is the best. He is the reason I go to the Buick dealership for my service needs (even with my Chevrolet). Dan is someone that the other servic why he is the best. He is the reason I go to the Buick dealership for my service needs (even with my Chevrolet). Dan is someone that the other service advisors should emulate. Thanks Dan. More
by Encore lover
Employees Worked With
Daniel Garr
December 28, 2022
Spam email campaign to farm reviews. Service is slow. Techs took multiple visits to fix my issue. There's so many better local options. Service is slow. Techs took multiple visits to fix my issue. There's so many better local options. More
by professorp
Employees Worked With
Fred Wallace, Cole Preville ,Joe Prokes
December 20, 2022
I want to love Al Serra, since they are local to us and we have bought many vehicles from them and used them for service. But after the last year, dealing with a massive, catastrophic engine failure on our we have bought many vehicles from them and used them for service. But after the last year, dealing with a massive, catastrophic engine failure on our 2018 Buick Encore, I just can’t do it this time. The vehicle was out of commission for FOUR MONTHS - undriveable and essentially in dry dock at the dealership - awaiting a full engine replacement. Thank goodness we had an extended warranty this time, otherwise the car would have been salvage or we would have been out over $9,000. In that time, we were very patient and (being automotive industry people) understanding of supply chain issues in getting a factory rebuilt engine from GM. We even (in hindsight stupidly?) bought another vehicle from Al Serra in that timeframe because we needed a reliable car for commuting and to travel to visit elderly parents in another state. But 99% of the time, WE were the ones to request updates and feedback on what was happening. And we were never, not once, offered a loaner. They should have offered to buy it back from us, as 4+ months of driveability on that paid-off Encore was not available to us. And warranty time on other components, such as the transmission and other key components, were consumed because it sat in the Al Serra lot. We are not litigious at all, but we were literally one more “sorry, nothing more we can do” service manager update away from consulting an attorney. I’m not sure if our vehicle was given lower priority because this particular one was purchased new from another GM dealer while we were working in another state, but all major service was performed by Al Serra on that vehicle thru its entire life as we commuted to and from Michigan. We finally have the vehicle back, and I’m scared to drive it. I’m so disappointed in this experience with Al Serra. I have received numerous emails soliciting my review of the dealership and have held off until we had resolution on the Encore. I wish I could rate them better for their service, but this was unnecessary stress to put valued and reasonable customers through. More
by GB_customer
Employees Worked With
Several
October 30, 2022
Clean facilities and professional interactions. While my salesperson was out it was great to see the team work of the staff. All papers were prepared and John was great to work with on the necessar While my salesperson was out it was great to see the team work of the staff. All papers were prepared and John was great to work with on the necessary documents and information More
by Michael Williams
Employees Worked With
CJ, Mike in used cars and John
