Al Serra Buick GMC

I had some work done in the body shop after hitting a deer. The work done was first rate. The technician worked extra hours to get my vehicle back to me as soon as possible. All employees that I spoke to deer. The work done was first rate. The technician worked extra hours to get my vehicle back to me as soon as possible. All employees that I spoke to were kind and courteous. More

Christina and Nick worked very hard to find the right vehicle and we love our new Denali. We appreciated the great customer service and the amount of time they were willing to spend with us. vehicle and we love our new Denali. We appreciated the great customer service and the amount of time they were willing to spend with us. More

Kyle pulled through for me.Very tough with Covid19, he Kyle pulled through for me. Very tough with Covid19, he worked very hard for me and found me a beautiful vehicle, that I absolutely love!!!! Kyle pulled through for me. Very tough with Covid19, he worked very hard for me and found me a beautiful vehicle, that I absolutely love!!!! More

Terrible service from the service department. I drove 1 hr 15 min there for them to tell me I would have to leave my car there. The job takes 0.4 hours to complete and is a SAFETY RECALL. I told the lady o hr 15 min there for them to tell me I would have to leave my car there. The job takes 0.4 hours to complete and is a SAFETY RECALL. I told the lady on the phone how far away I was and she did not tell i would have to leave when I made the appointment. What is the point in making the appointment if I'm dropping it off. Additionally if you are going to leave you car you need to have someone else follow so it would have been nice to have them let me know that they were not going to touch on the day of the appointment. Waste of 2 and a half hours and a waste of gas. SAFETY IS NOT A CONCERN FOR THIS DEALERSHIP.!!! More

everything went very well. came away with a great truck. doug nolan did a great job with us. i am very happy with my new denali. doug did a great job explaining everything to me about the new truck. i wou doug nolan did a great job with us. i am very happy with my new denali. doug did a great job explaining everything to me about the new truck. i would highly recommend doug to my friends and family. More

Though the oil Service was completed, I wasn't too fond of the 2 hour wait. Also, I am thankful that my car was sprayed and disinfected but I think they sprayed and forgot to wipe. When I got into my car a of the 2 hour wait. Also, I am thankful that my car was sprayed and disinfected but I think they sprayed and forgot to wipe. When I got into my car after the oil change, there was dried disinfectant spray visible throughout the front interior of my car that wasn't there when I dropped it off. More

Dropped off vehicle on Sunday, repair was done before 9an on Monday. Very happy! Ken was very hands on and kept in contact so I knew how things were progressing. on Monday. Very happy! Ken was very hands on and kept in contact so I knew how things were progressing. More

Took forever to get it in because service writers don’t return calls,explain procedures or communicate with customers at all! I had to call my sales person and have her make them call me back!2018 Denali 2 return calls,explain procedures or communicate with customers at all! I had to call my sales person and have her make them call me back!2018 Denali 2500hd was to be Wheeled out and whoever did that screwed it up! There is wheel marks all over the whole truck! Burned it bad! I’ve had at least 12 people ask what the xxxx happened to my paint and I tell them Al Serra did it! It’s the worst wheel job I’ve ever seen. I think the clear coat might be burnt to bad to fix! More

Service is awful Droped off car for oil change told 5 min wait for a shuttle its now 45 min i could of walked i live 2 miles away Droped off car for oil change told 5 min wait for a shuttle its now 45 min i could of walked i live 2 miles away More