For repairs, Al Serra is one dealership that I completely trust. They are fast, knowledgeable and always honest and upfront. After taking my Traverse to local car repair places with the same problems not taken care of, I find that when Al Serra diagnose a problem and fix it, it stays fixed.
A late evening issue created the need for a service tech to tell me bad news: no loaner available. I needed transportation the next day. The service tech told me what he could and could not commit to which allowed me to make other plans. He was able to get the car fixed quickly and communicated that which prevented me from spending more money out of pocket. A little extra courtesy mattered. Thx.
We like to get our car detail cleaned in the Spring. Sometimes it seems overly expensive at other places. Al Serra was not only affordable, but they drove us home and picked us up when they were finished. How perfect! The car was impeccable. We will be going there every single Spring from now on. Thanks Al Serra!!
We were greeted immediately with porter . He was very polite. The salesman was very professional . The appointment was on time and our vehicle was done as promised. The dealership had great teamwork and runs like a fine machine 👍
Window regulator for my 2015 Cruze quit working with window stuck down in frigged temperature. got me in and taken care in two hours without an appointment. I hope this is the norm for this dealership and not exception.
I always feel special when I go to Al Serra. I greater with a smile and by name. My wait time was a bit long but u can't rush perfection. The price for service was about the same as one of those corner service/repair facilities but I felt secure that Al Serra would stand behind their work.
Again & again this dealership service department misses the mark for their customer service. I made an appointment to have a simple engine reprogramming recall completed along with a tire rotation/balance. It took all day.