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Al Spitzer Ford

Cuyahoga Falls, OH

Overview
Employees
Reviews
Vehicles
4.6
687 Reviews
At Al Spitzer Ford, we're dedicated to providing our customers with a hassle-free experience every time they visit us! With an extensive line-up of brand new Ford models as well as our certified and pre-owned used car selection, we've got the perfect fit for you and your family. Our Financing experts are always available to work with your loan and lease needs, and the Service team stands ready for anything from routine maintenance to larger repair orders. Stop in to our Cuyahoga Falls dealership today and see everything Al Spitzer Ford has to offer you!
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3737 State Road

Cuyahoga Falls, OH

44223

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Showing 687 reviews

February 15, 2026

Essentially I went to have both of my headlights replaced on my 2015 ford fusion. They recommended that they also provide maintenance for two recalls on my car. After the headlights were 'repaired' that even More

by Jordyn.lally44
Recommend Dealer
No
Employees Worked With
Corey Graham, Corey Graham
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Feb 19, 2026 -

Al Spitzer Ford responded

Jordyn, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 10, 2026

Team listen to my concerns and tried to make everything right since I was out of town. More

by Rlouk2008
Recommend Dealer
Yes
Employees Worked With
Lindsey Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsey Valentine
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Feb 10, 2026 -

Al Spitzer Ford responded

Thank you for letting us know our team listened to your concerns and worked to set things right while you were out of town. Lindsey is pleased we could help and we look forward to serving your Ford again.

February 06, 2026

Everytime I need work done Scott is extremely helpful. Scott is knowledgable and is always getting back to me with updates. Honestly one of the best new car dealerships and OEM shops i have ever done busi More

by josh.fronczak
Recommend Dealer
Yes
Employees Worked With
Scott Gilmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Gilmore
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Feb 07, 2026 -

Al Spitzer Ford responded

Scott’s dedication to clear communication and expertise means a lot to us, and we’re thrilled it made your visits smooth. It’s wonderful to hear you consider our Ford service among the best you’ve experienced. We look forward to supporting your future maintenance needs.

February 05, 2026

Cooper was a courteous and went to bat for me. Getting me the truck I was looking for and getting me a great deal on my trade. Be sure to request Cooper when buying from Spitzer. More

by bliveoak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Zanko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Shaheen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2026 -

Al Spitzer Ford responded

Wonderful to hear our team member advocated on your behalf to find the Ford you wanted and secure a strong trade-in value. Congratulations on your new Ford and please let us know if we can assist you again.

February 04, 2026

Cooper was incredibly courteous and professional from start to finish.The Ford team was polite and professional. More

by ortizchristine70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
John White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2026 -

Al Spitzer Ford responded

Thanks for the five-star review. We’re glad our team provided courteous, professional service throughout your purchase. Enjoy your Jeep Compass and safe travels.

January 31, 2026

Every time I have been there all of the staff treat me like family. Sales and service staff are outstanding. More

by USAFRET1294
Recommend Dealer
Yes
Employees Worked With
Mark Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Carter
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Jan 31, 2026 -

Al Spitzer Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 30, 2026

Great crew. I would recommend them Very clean shop. The truck was ready when they said it would be More

by JNS0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gilmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2026 -

Al Spitzer Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Al Spitzer Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

January 28, 2026

My appointment was easy to book and all communication regarding my hitch installation was excellent! The cost and completion time were exactly as promised. Great experience all around! More

by emilychristopher5018
Recommend Dealer
Yes
Employees Worked With
Lindsey Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsey Valentine
Report | Print
Jan 28, 2026 -

Al Spitzer Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Al Spitzer Ford, we look forward to having you as a valued customer for many years to come!

January 22, 2026

Ford had my car for 2 an a half week before they told me what was wrong with it. Service was horrible they didn't reach out and give an updates. More

by mk47865
Recommend Dealer
No
Employees Worked With
Scott Gilmore
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Gilmore
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Jan 26, 2026 -

Al Spitzer Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 13, 2026

Clean negotiations, good vehicle. Offered me a good trade in value and the new vehicle is what I wanted More

by DYLANVICC
Recommend Dealer
Yes
Employees Worked With
Patrick Zanko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Zanko
Report | Print
Jan 13, 2026 -

Al Spitzer Ford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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