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Al Spitzer Ford
Cuyahoga Falls, OH
625 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 625 reviews
October 04, 2020
They had the Truck I wanted and were very friendly. They stayed over their regular hours to finish my sale. There was a bit of frustration and anxiety over how to complete a form for a program,and my headli stayed over their regular hours to finish my sale. There was a bit of frustration and anxiety over how to complete a form for a program,and my headlight had water in it. I did let the sales manager know and he made it right. Nothing is perfect in this world, but people that listen and take the time to fix things are what make it as close as possible. More
by Christyn Devis
Employees Worked With
Bill Mohler, Vincent Viscusi
October 03, 2020
The Spitzer team has in the past and present taken care of my every vehicle need. I am very pleased with my servicing. I will continue to have my vehicle serviced at Spitzer. of my every vehicle need. I am very pleased with my servicing. I will continue to have my vehicle serviced at Spitzer. More
by Don
Employees Worked With
Zyan Sheffield, Customer Service
September 29, 2020
David Welch and the Spitzer service department were very professional and accommodating, especially since we were having a Buick serviced and not a Ford. Well done. Blaine & Diana Bruce professional and accommodating, especially since we were having a Buick serviced and not a Ford. Well done. Blaine & Diana Bruce More
by blaine_bruce4361
Employees Worked With
Welch, David
September 25, 2020
When the day started I had no idea what was about to happen. I bought a new Escape. Within minutes I was so excited. The salesman was very friendly and helpful. I love my Escape, it's my 4th one, and wi happen. I bought a new Escape. Within minutes I was so excited. The salesman was very friendly and helpful. I love my Escape, it's my 4th one, and will recommend Al Spitzer Ford to everyone I know. Thank you! More
by Cathy Lowe
Employees Worked With
Jamie Smoot, Tim Dauterman, Brian Cross, Customer Service
September 23, 2020
The service dept at Al Spitzer Ford is a joke, taken my car 3x for a transmission problem, same old song and dance, asking me who drives my car how fast how many miles that has nothin to do with a tray pro car 3x for a transmission problem, same old song and dance, asking me who drives my car how fast how many miles that has nothin to do with a tray problem then the service advisor trying to tell me that my battery is low which would cause the transmission to act faulty, took my car to the place I bought the battery had it checked along with charging system came up exceptional, called Klaben Ford and the foreman advised me that he never heard of such a thing, theres a class action lawsuit in regards to the transmission, this is there way of not wanting to take care of there customers More
by drnjr88
Employees Worked With
Nicholas Hesson, James Newton
August 31, 2020
Logan Ertley was very informative regarding the new 2020 Escape's -- I came with the intent of driving off the lot with my new lease vehicle and that is exactly what happened. I love - love my car -- the p Escape's -- I came with the intent of driving off the lot with my new lease vehicle and that is exactly what happened. I love - love my car -- the perfect color -- all the extras I'm use to along with some wonderful new features. Logan -- loaded my i-phone so I can automatically start using it before leaving the location, added the new Ford app to my phone and showed me how to use all within my car. I've purchased numerous cars from Spitzer in Cuyahoga Falls and I'm very happy with their sales represents. I don't want to forget their service department is top notch. More
by gsstanish
Employees Worked With
Logan Ertley, Brian Cross, and Sales Manager
August 22, 2020
THIS CAR WAS NOT READY TO BE SOLD ON THE TEST RIDE WE HEARD A LOUD NOISE COMING FROM THE REAREND THEY SAID THEY HAD TO ORDER PART THAT WOULD TAKE ABOUT THREE WEEKS . THEY CALLED AFTER SAYING IT WAS READY HEARD A LOUD NOISE COMING FROM THE REAREND THEY SAID THEY HAD TO ORDER PART THAT WOULD TAKE ABOUT THREE WEEKS . THEY CALLED AFTER SAYING IT WAS READY TO BE PICKED UP WE PULLED OUT OF THE SEVICE DEPT. WE AGAIN HAD NOISE COMING FROM THE REAR OF THE CAR THIS TIME THEY SAID IT WAS THE SHOCK TOWERS THIS SHOULD NOT BE HAPPING AT A DEALERSHIP LIKE SPITZER FORD WE STILLDO NOT HAVE OUR ESCAPE. ZYAN FROM THE SEVICE DEPT SAID THIS SHOULD NOT HAPPEN HE WAS NOT HAPPY WHITH THIS SITUATION More
by LITTLEBIT8210
Employees Worked With
ZYAN SHEFFIELD SERVICE DEPT., Brett Gander, Customer Service
August 17, 2020
Tex did a great job! I called first to make sure they had the vehicle I wanted. He took ownership from the start. Got me in the suv I wanted and understood my needs and budget! the vehicle I wanted. He took ownership from the start. Got me in the suv I wanted and understood my needs and budget! More
by irisleonard26
Employees Worked With
Tex Welch
August 05, 2020
Such a fun staff!!! Tim explained everything to us and was very clear. . It was very unhurried, plenty of time for questions to be answered. Great experience and I hate Tim explained everything to us and was very clear. . It was very unhurried, plenty of time for questions to be answered. Great experience and I hate car shopping!!!! More
by verackap
Employees Worked With
Tim Dauterman, Brian Cross
