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Al Spitzer Ford
Cuyahoga Falls, OH
623 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 623 reviews
July 21, 2020
Sync Problem-GPS loses satellite Our CMAX's Sync system would periodically lose its satellite connection. The map would wander or go dark, GPS indicated "searching for satellite." Aft Our CMAX's Sync system would periodically lose its satellite connection. The map would wander or go dark, GPS indicated "searching for satellite." After a very thorough examination, it was seen that the system was up to date, no known issues were found (with Sync.) It was found that the system was set to auto-update. This, it was stated to me, could possibly cause the problem if there was an update while driving, the system would be interrupted. . This seems logical. The recommendation was to turn off auto-update, which has been done. It is now to be monitored for a problem reoccurrence. The recommendation seems reasonable, so we will monitor to see what now happens. The technical folks were thorough and reviewed the situation carefully. More
by edgenotes2
Employees Worked With
Customer Service
July 19, 2020
Was greeted and helped right away. Staff was friendly and did not try to pressure me into extra services. Car was serviced and returned in less than 1 hour. did not try to pressure me into extra services. Car was serviced and returned in less than 1 hour. More
by RLSmith53
Employees Worked With
Nicholas Hesson
July 14, 2020
Excellent experience Went to a different dealer and had a horrible experience. Immediately as we walked into Spitzer Ford there was a noticeable improvement in the overall Went to a different dealer and had a horrible experience. Immediately as we walked into Spitzer Ford there was a noticeable improvement in the overall atmosphere. Friendly, helpful and made us feel that our needs were important. Found exactly what we wanted at a good price. Highly recommend this dealership. More
by sue
Employees Worked With
Logan Ertley
July 08, 2020
Treated like gold We live in Pennsylvania. We have gotten the last five vehicles from them. Plan on getting number six as well. We have bought New and Used as well a We live in Pennsylvania. We have gotten the last five vehicles from them. Plan on getting number six as well. We have bought New and Used as well as Leased a Ford Focus while our daughter was in college. Tim and Brett are really fine people and look forward to working with them again in the future. Can't get any better service then this. More
by Chuck
Employees Worked With
Tim Dauterman, Brett Gander
July 04, 2020
Process was easy. They had the used car that I wanted and after driving it we did the deal. The process seemed to go pretty quick. There are a few items that are in n They had the used car that I wanted and after driving it we did the deal. The process seemed to go pretty quick. There are a few items that are in need of repair and I'll be going in next week to handle hopefully. I am used to having a full tank of gas when I leave after purchasing a vehicle but didn't happen. Anyway they did a good job. More
by Pete
Employees Worked With
Z in the shop, Tex Welch
July 01, 2020
Excellent Service! Responds to requrest. I'm 4 hours from the dealer but they had the vehicle I was looking for. I'd emailed other dealers who had similar vehicles but none replied. Logan re I'm 4 hours from the dealer but they had the vehicle I was looking for. I'd emailed other dealers who had similar vehicles but none replied. Logan replied the next morning after I sent my request for information and within 48 hours we made a deal on the vehicle. All done online without any issues. Thanks for responding and for the smooth transaction. Highly Recommend this dealer. More
by RuhRoh
Employees Worked With
Logan Ertley, Tia - delivered the vehicle, Brett Gander
June 30, 2020
These guys take great care of you! Bill and Brett got me right where I needed to be! I will definitely go back when I'm ready for another vehicle! right where I needed to be! I will definitely go back when I'm ready for another vehicle! More
by b.ronlee
Employees Worked With
Bill Mohler, Brett Gander
June 22, 2020
Logan rocks. Went over everythkng, even answered my questions before I asked. Brett was great explaining all the financial. I will be a return customer. questions before I asked. Brett was great explaining all the financial. I will be a return customer. More
by Bev
Employees Worked With
Logan Ertley 5 star, Brett Gander
June 21, 2020
I had a great experience at Spitzer Ford. Logan the sales representative found me the perfect car that was well within my budget. I would recommend this place to anyone looking for a car! Thanks Spitzer Ford representative found me the perfect car that was well within my budget. I would recommend this place to anyone looking for a car! Thanks Spitzer Ford! More
by Jillcollinsd
Employees Worked With
Brett Gander
