Al Spitzer Ford

Spitzer dealership is Always reliable . Thanks for your very helpful and helpful service . Have a happy New Year. Thanks for your very helpful and helpful service . Have a happy New Year. More

I have not had a very good experience with the warranty work at all. Far to many trips there with out it being fixed work at all. Far to many trips there with out it being fixed More

Dropped off my car for oil change and recall at 10am on Saturday. Did not know that dealership closed at 3pm and did not receive a call that my car was done. Was unable to pick up my car until late Monday Saturday. Did not know that dealership closed at 3pm and did not receive a call that my car was done. Was unable to pick up my car until late Monday morning since the dealership was closed on Sunday and that was only after having to call myself to check. Took 10 mins to bring my car upfront when picked up which was covered in snow and only the windshield was slightly uncovered. Had to pull off to the side to scrape my windows immediately after leaving the bay in order to be able to drive home. More

I prefer bullet points. 1) we purchased this truck And an Assurant extended care warranty from this location. 2) At the time of purchase, the finance person messed up our 1) we purchased this truck And an Assurant extended care warranty from this location. 2) At the time of purchase, the finance person messed up our loan and put us with the wrong bank. They had to switch it the following week. 3) When we came in for the service issue, Cory could not find our warranty info and input everything incorrectly. Scott had to straighten this out when we arrived. 4) They repaired one issue that was covered by the warranty. 5) They Charged us $196 after quoting $180 to repair a second issue that is a known correction for this year of vehicle. (Update pcm) In fact, there was a class action lawsuit related to this issue in this truck. 5B) You would think this would have been done before they sold us the truck! And if not, this would’ve been a free service, again because it is a known prior issue that led to a lawsuit! 6) The issue related to the PCM leads the truck to burn oil. Ours is burning a quart of oil every 500 to 800 miles! 7) they included a shop charge of $19.60 without explanation. I don’t mind paying such things, but an understanding of what is to come would have been nice. 8) When we arrived for vehicle pick up and I questioned these issues Cory was no help. He seemed aggravated with my questions and sent me to the service manager. 9) The service manager explained, “it is, what it is” and I paid the bill. Not a good experience! 10) We own a family business, if my customers were treated this way, I would go ballistic! More

Very methodical, high tech. Clear communication. Clean waiting area. Clean service area. Friendly office staff. Corey was courteous and professional. Clear communication. Clean waiting area. Clean service area. Friendly office staff. Corey was courteous and professional. More

Did all of the work that had to be done on time. Did all of the work that had to be done and showed video of the work. Did all of the work that had to be done and showed video of the work. More

Scott was super pleasant to deal with. But the pleasantries ended with him. The repair technicians told me my first repair wasn’t possible, ( which was corrected at another ford dealer) an But the pleasantries ended with him. The repair technicians told me my first repair wasn’t possible, ( which was corrected at another ford dealer) and the second one they created a problem that wasn’t there. Not sure I’ll return for service again. More

Everything went smooth, on time, and very kind. I will use Spitzer for oil changes on all my cars. I will use Spitzer for oil changes on all my cars. More

Lindsey in service is AMAZING! I came in for 4 new tires and a battery and Lindsey updated me on the progress throughout, plus helped explain my battery issue. She listed to me a I came in for 4 new tires and a battery and Lindsey updated me on the progress throughout, plus helped explain my battery issue. She listed to me and answered my questions. Everyone at Spitzer is friendly and helpful! Thank you! More

Working with Mike Predl was a great experience he got us in right away and kept us updated with the issue and repairs need. We would recommend Mike to anyone looking to have work done at Spitzer. in right away and kept us updated with the issue and repairs need. We would recommend Mike to anyone looking to have work done at Spitzer. More