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Al Spitzer Ford
Cuyahoga Falls, OH
625 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 625 reviews
August 18, 2018
2018 Taurus Went to see Tex Welch at SPITZER Ford, They didn’t have what I wanted so the search began. They found my perfect car a Red Taurus 2018, the only catch Went to see Tex Welch at SPITZER Ford, They didn’t have what I wanted so the search began. They found my perfect car a Red Taurus 2018, the only catch was it was in Michigan. They went and picked it up in Michigan and delivered my beautiful Red Taurus to me. This was going way above and beyond, thanks to SPITZER Ford and Tex Welch. You are the BEST, First time at SPITZER will definitely come back More
by nancy415
Employees Worked With
Tex Welch
August 17, 2018
Ford F-150 Exceptional experience with Spitzer. Aaron G and the entire Spitzer team was very helpful in finding the truck that I was looking for. He provided p Exceptional experience with Spitzer. Aaron G and the entire Spitzer team was very helpful in finding the truck that I was looking for. He provided plenty of options as we went through the process. More
by asjuvan
Employees Worked With
Brett Gander, Aaron Gobble
August 15, 2018
Customer Service Just bought a brand ne F-150 from the folks at Spitzer Ford. Larry was my sales guy who was very knowledgeable on all of the vehicle technology. They Just bought a brand ne F-150 from the folks at Spitzer Ford. Larry was my sales guy who was very knowledgeable on all of the vehicle technology. They had the two vehicles I was interested in washed and ready when I arrived! This is my second vehicle purchase from Spitzer and it will not be my last. More
by Pixel
Employees Worked With
Mary, Larry Johnston, Brett Gander
August 15, 2018
Awesome Customer care was awesome...Renee Serino and her crew did a great job of assisting me, and answering all of my questions. I will be returning to purch Customer care was awesome...Renee Serino and her crew did a great job of assisting me, and answering all of my questions. I will be returning to purchase a new truck when the time comes. More
by Sherman
Employees Worked With
Renee Serino
August 15, 2018
Renee answered all my questions perfectly. I called into the dealership with a few questions about trading in my van and upgrading to a newer model. She answered all of my questions perfectly a I called into the dealership with a few questions about trading in my van and upgrading to a newer model. She answered all of my questions perfectly and I feel soon I may want to come in and have her show me the vehicle we talked about. Thanks again! More
by Iamakron
Employees Worked With
Renee Serino
August 14, 2018
Simply the Best! I have been going to Spitzer Ford in Cuyahoga Falls for 25 years of leases and purchases...informative salesmen, great service and friendly family-lik I have been going to Spitzer Ford in Cuyahoga Falls for 25 years of leases and purchases...informative salesmen, great service and friendly family-like rapport with their customers. Much appreciation to Regis, Brett and all of those that assisted us getting into our newest vehicle! More
by dpgolfnut
Employees Worked With
Brett Gander, Regis Nickles, Barry Gonis
August 13, 2018
Very satisfied Very clean business especially restroom,salesman very patient explaining all of the cars options, paperwork was explained and moved very efficiently. Very clean business especially restroom,salesman very patient explaining all of the cars options, paperwork was explained and moved very efficiently. The experience was not lengthy. More
by Happy123
Employees Worked With
Tim Dauterman, Brian Cross, Brett Gander
August 12, 2018
Great Experience I was looking for a new Ford F150 on Autotrader and finally found the model with the color/specs located at Al Spitzer Ford in Cuyahoga Falls, OH. Si I was looking for a new Ford F150 on Autotrader and finally found the model with the color/specs located at Al Spitzer Ford in Cuyahoga Falls, OH. Since I'm located about 40 min away, I thought I would call first and make sure they actually had it in stock. I talked to a sales person named Tex over the phone and he took the time to locate the exact vehicle in their lot. Later that afternoon, I drove to the dealership to check out the truck. Tex had it set aside and ready for me to inspect and take it for a test drive. The sales process was very simple - no pressure and very accommodating. I purchased the truck that afternoon and drove it home. More
by PPagon
Employees Worked With
Brett Gander, Tex Welch
August 10, 2018
Used Trax My agent Larry Johnston went out of his way to drive to another dealership to pick up the car I was interested in. I had a test drive where he asked a My agent Larry Johnston went out of his way to drive to another dealership to pick up the car I was interested in. I had a test drive where he asked about everything to make sure I was satisfied. All of the equipment and how it was used was explained to me. It was a great experience! More
by happygirl
Employees Worked With
Larry Johnston, Brett Gander
August 06, 2018
Wonderful Experience at Al Spitzer Ford in Hartville, OH I was 400 miles from home and one side of the protective engine cover became loose, so it was dragging at various times while driving. This was on a I was 400 miles from home and one side of the protective engine cover became loose, so it was dragging at various times while driving. This was on a Friday late afternoon. I called the dealership that I use at home and was told to call a local Ford dealership if possible. I called the Al Spitzer Ford dealership in Cuyahoga Falls, OH on Saturday. Their service department didn't have any openings, but it was recommended that I call the Al Spitzer Ford dealership in Hartville, OH. I did call there and Zack, the customer service person, couldn't have been nicer. He said to bring it in when I could get there and that they would look at it. I did take it to the dealership and it was a great experience. Zack was very helpful and the service department took the car in within 10 minutes of my arrival. Within a half hour, they had fixed the problem and Zack said there was no charge. It was a wonderful experience and it was so nice to know that the Ford dealership in Hartville, OH went out of their way to help me while I was so far away from home. I have talked to my dealership and told them of my experience! I would recommend this dealership to anyone!! More
by Sandy4699
Employees Worked With
Zack in Customer Service at the Hartville location
