Al Spitzer Ford

Very professional, efficient and timely and will continue to use their services in the future.. to use their services in the future.. More

Bought a used truck and I felt there was something wrong with the brakes. They replaced rear rotors and pads and cleaned front brakes without any hassle at all. Lindsay kept me informed of the progress I with the brakes. They replaced rear rotors and pads and cleaned front brakes without any hassle at all. Lindsay kept me informed of the progress I also need to add about my sales experience: I was in a lease that was going to expire in a few months. I decided that I no longer wanted to lease and was looking for a good used truck. I found a certified F-150 at Spitzer Ford in the Falls. I was able to get out of my lease early. Patrick made the whole process flawless! He worked out a fair deal and guided me through the lease termination process. He even contacted lease company and set up to have the leased truck to be picked up at Spitzer. Great guy with great integrity - easy to deal with! The salesman, Darryl Williams was a great guy. He was very nice and very helpful. Darryl went out of his way to make sure I was satisfied with everything. I stopped in the store to look at a used lariat that I saw on Autotrader (I was actually on my way to another dealer to buy a truck I had already looked at). I looked at it but wanted to see it cleaned a little better. I told Darryl that I would like to see it cleaner and if he could get that done, I will come back and take another look. Well, he got it cleaned up and I came back and bought it. Darryl told me to contact him if I have any questions or need help with anything. I found him to be true to his word. I used that offer a few times :). Thanks Patrick and Darryl for the 5 star service! More

Great communication That was 2 words Nice guys. Answered all my questions Three more words Answered all my questions Three more words More

Very helpful & got the job done on time. The technician's video of inspection was very helpful. The technician's video of inspection was very helpful. More

Dealership called to schedule an appt for recall stating parts were in. I added an oil change showed up left the car for 4 hours got a call car was ready to be picked up. Once arrived for pickup was told parts were in. I added an oil change showed up left the car for 4 hours got a call car was ready to be picked up. Once arrived for pickup was told casually the recall wasn’t completed as the parts were not available. Totally unacceptable. Had to schedule around day off work and would not have done oil change that day had I known. Terrible service and attitude by worker. More

Fast and complete service Quick to take my appointment, thorough oil change service and vehicle check thorough oil change service and vehicle check More

I walk in no one spoke, they just stared at me ,I saw Lindsey she was the only person that was friendly. Lindsey she was the only person that was friendly. More

I think the service department does good work, but I swear every time I take my car in for a simple oil change they always seem to find something else wrong swear every time I take my car in for a simple oil change they always seem to find something else wrong More

Excellent service. Polite. Attentive. Resolved my problem with my rotars. Served coffee while I waited. Polite. Attentive. Resolved my problem with my rotars. Served coffee while I waited. More

Checking in my car was effortless. The waiting area was comfortable and clean. Service was good. The waiting area was comfortable and clean. Service was good. More