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Al Spitzer Ford

Cuyahoga Falls, OH

Overview
Employees
Reviews
Vehicles
4.6
731 Reviews
At Al Spitzer Ford, we're dedicated to providing our customers with a hassle-free experience every time they visit us! With an extensive line-up of brand new Ford models as well as our certified and pre-owned used car selection, we've got the perfect fit for you and your family. Our Financing experts are always available to work with your loan and lease needs, and the Service team stands ready for anything from routine maintenance to larger repair orders. Stop in to our Cuyahoga Falls dealership today and see everything Al Spitzer Ford has to offer you!
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3737 State Road

Cuyahoga Falls, OH

44223

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Showing 731 reviews

November 01, 2025

Was happy with the service. But the car wash wasn't working. I went to the Spitzer Jeep Brookpark to get my Jeep washed today. Thanks More

by BudsJeep
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Valentine
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Nov 02, 2025 -

Al Spitzer Ford responded

We are very happy to have provided you with such a positive experience! We do apologize that our car wash wasn't working. We sincerely value your business and look forward to your next visit.

October 31, 2025

They took care of replacing my wiper arm and a recall issue and charged me $0 More

by MPATTER785
Recommend Dealer
Yes
Employees Worked With
Lindsey Valentine, Lindsey Valentine
Report | Print
Oct 31, 2025 -

Al Spitzer Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 31, 2025

Great job! They kept the line of communication open and updated me as they went. Very helpful. More

by jennimarie99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Graham
Report | Print
Oct 31, 2025 -

Al Spitzer Ford responded

Thanks for sharing about your experience with Al Spitzer Ford. We appreciate your business and hope to see you again soon!

October 30, 2025

Brought wife's 🚗 in for the WORKS and that's exactly what I received. Even got a video flyby of the engine compartment and undercarriage. Neat More

by johng56263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Gilmore, Lindsey Valentine, Tim Hughlett, Corey Graham
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Oct 30, 2025 -

Al Spitzer Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Al Spitzer Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

October 30, 2025

It should not take 1. 5 hours for a oil change when you have a appointment. Sometime people have places to be and make a appointment so that it doesn't take long. More

by SZYQLASATER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Graham
Report | Print
Oct 30, 2025 -

Al Spitzer Ford responded

Thank you for choosing Al Spitzer Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 19, 2025

They got me in quickly and got my car back to me the same day. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gilmore, Lindsey Valentine, Corey Graham
Report | Print
Oct 19, 2025 -

Al Spitzer Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 18, 2025

Lindsey misinformed me on an omission warranty. Completely forgot what we discussed. Cost me $220 More

by DISCENZAR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lindsey Valentine
Report | Print
Oct 20, 2025 -

Al Spitzer Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 14, 2025

The staff is helpful ,friendly & honest. My car is always ready at the time promised . More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gilmore, Lindsey Valentine, Corey Graham
Report | Print
Oct 14, 2025 -

Al Spitzer Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Al Spitzer Ford.

October 12, 2025

Was able to set up an appointment quickly online. Comfortable waiting area, friendly staff and quick checkout. More

by jaejls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gilmore, Lindsey Valentine, David Roughley
Report | Print
Oct 12, 2025 -

Al Spitzer Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 08, 2025

Awesome experience, always friendly and very thorough with all my needs. Sales staff, service employees are always there to answer your questions More

by ts2513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Graham
Report | Print
Oct 09, 2025 -

Al Spitzer Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Al Spitzer Ford.

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