Shottenkirk Toyota San Antonio

Zach was great. He worked with me to find the right outcome for my family He worked with me to find the right outcome for my family More

VERY Unhappy with "Senior Tech that worked on my car" addressing my concerns which all starts with upper management! I HAVE BEEN LOYAL TOYOTA CUSTOMER driving 83 LAND CRUSER GREAT VEHICLE DOLD 10 yrs addressing my concerns which all starts with upper management! I HAVE BEEN LOYAL TOYOTA CUSTOMER driving 83 LAND CRUSER GREAT VEHICLE DOLD 10 yrs ago, an 06 Highlander WHICH WAS A GREAT VEHICLE sold after getting the CROSS WHICH I AM REGRETTING NOW!! I got the Corolla Cross bc of my adult children's concern for me driving a 20 yr old car. I just turned 74, healthy, still work, drive a lot... My Cross has a lot of issues. FIRST Problem: I had to repeat the issues too many time... 1st to the computer female voice to schedule service she said service advisor would call prior to my appt. I kept my ringer on at work not to miss the call. I got no call. 2nd when I arrived for my appt ( it wasn't busy I pulled right in up to the front) 2 guys were chatting/ laughing they saw me drive up tight next to them, they were standing at their desk and completely ignored me. I sitting in my running car right next to them when I got another guys attention. He said to those 2 guys "don't you see that lady needing help." Then one came over and I went over all issues again ( he did not write anything down), he was what I consider rude or could careless about my issues, then he went to get Bennett to be my service person. This was the 3rd time I went over it all issues again... 3 times is so unprofessional. I did forget one thing and had to call Bennett back. Repeating my vehicles issues 3 times/ nit writing anything down is horrible customer service! The following are just a few of my concerns: Car is very loud/ people can't hear me on the phone. The road noise (the tires are loud Goodyear tires ). Let me back up... I had a previous appt but when I arrived the line to get to service was so long I was blocking the exit. I got out of my car a man came over to ask what I needed I told him I was there for my 15000 xx up but I couldn't wait in this line. I needed to get on the road to Dallas. I was early for 15000 xx bit immediate concern was my tires bc the low tire light kept coming on, the app said all tires were ok. I can't remember his name he was great! He said he was the tires specialist and directed me out of the line and got me to pull around in front of the service exit to xx my tires- air and xx for leaks/puncture. After he completed the xx I told him my concern about how loud my car was. He said that's not right... but it's the Goodyear tires they are really loud. Next Appt Oct 7th: Bennett was told to tell me those Goodyear tires come from the factory on all Toyota cars. I know that's not true. My roof and sun roof sounds like there is no insulation. "I was told it's coming from the luggage bar in the roof." Another non true again. There is rattle in back... I took all my stuff out of the car to Make sure it was the stroller or other stuff the noise was still there. " I was told it was the removable rear bar that pulls out to cover the interior where you storage packages, etc that was making the noise also told all Cross's make that noise" one more answer that's not true. Bennett was a nice young man, really trying to do a good job ( I feel it's difficult for him considering he's under the pressure of upper management). He was just repeating a script he was given! Bless his heart he even tried to sell me 1000.00 with of tires... no way! I know for a fact the explanation on tire issue, loud interior noise, the rear rattle isn't a problem in all Crosses, plus other issues are not happening with ALL Crosses (" says the service tech")! I have 2 friends with the exact same 2025 Cross XLE. Their satisfaction with their Cross is reason I actually chose the Cross rather than another Toyota model. I have been a passenger in their Cross's. Their cars a quiet/ no road noise, no rear rattle or the other issues like mine. It makes me not trust your dealership and/ or really wonder what's going on with Toyota Corporate: allowing the Corolla cross Toyota vehicle to be More

VERY Unhappy with "Senior Tech that worked on my car" addressing my concerns which all starts with upper management! I HAVE BEEN LOYAL TOYOTA CUSTOMER driving 83 LAND CRUSER GREAT VEHICLE DOLD 10 yrs addressing my concerns which all starts with upper management! I HAVE BEEN LOYAL TOYOTA CUSTOMER driving 83 LAND CRUSER GREAT VEHICLE DOLD 10 yrs ago, an 06 Highlander WHICH WAS A GREAT VEHICLE sold after getting the CROSS WHICH I AM REGRETTING NOW!! I got the Corolla Cross bc of my adult children's concern for me driving a 20 yr old car. I just turned 74, healthy, still work, drive a lot... My Cross has a lot of issues. FIRST Problem: I had to repeat the issues too many time... 1st to the computer female voice to schedule service she said service advisor would call prior to my appt. I kept my ringer on at work not to miss the call. I got no call. 2nd when I arrived for my appt ( it wasn't busy I pulled right in up to the front) 2 guys were chatting/ laughing they saw me drive up tight next to them, they were standing at their desk and completely ignored me. I sitting in my running car right next to them when I got another guys attention. He said to those 2 guys "don't you see that lady needing help." Then one came over and I went over all issues again ( he did not write anything down), he was what I consider rude or could careless about my issues, then he went to get Bennett to be my service person. This was the 3rd time I went over it all issues again... 3 times is so unprofessional. I did forget one thing and had to call Bennett back. Repeating my vehicles issues 3 times/ nit writing anything down is horrible customer service! The following are just a few of my concerns: Car is very loud/ people can't hear me on the phone. The road noise (the tires are loud Goodyear tires ). Let me back up... I had a previous appt but when I arrived the line to get to service was so long I was blocking the exit. I got out of my car a man came over to ask what I needed I told him I was there for my 15000 xx up but I couldn't wait in this line. I needed to get on the road to Dallas. I was early for 15000 xx bit immediate concern was my tires bc the low tire light kept coming on, the app said all tires were ok. I can't remember his name he was great! He said he was the tires specialist and directed me out of the line and got me to pull around in front of the service exit to xx my tires- air and xx for leaks/puncture. After he completed the xx I told him my concern about how loud my car was. He said that's not right... but it's the Goodyear tires they are really loud. Next Appt Oct 7th: Bennett was told to tell me those Goodyear tires come from the factory on all Toyota cars. I know that's not true. My roof and sun roof sounds like there is no insulation. "I was told it's coming from the luggage bar in the roof." Another non true again. There is rattle in back... I took all my stuff out of the car to Make sure it was the stroller or other stuff the noise was still there. " I was told it was the removable rear bar that pulls out to cover the interior where you storage packages, etc that was making the noise also told all Cross's make that noise" one more answer that's not true. Bennett was a nice young man, really trying to do a good job ( I feel it's difficult for him considering he's under the pressure of upper management). He was just repeating a script he was given! Bless his heart he even tried to sell me 1000.00 with of tires... no way! I know for a fact the explanation on tire issue, loud interior noise, the rear rattle isn't a problem in all Crosses, plus other issues are not happening with ALL Crosses (" says the service tech")! I have 2 friends with the exact same 2025 Cross XLE. Their satisfaction with their Cross is reason I actually chose the Cross rather than another Toyota model. I have been a passenger in their Cross's. Their cars a quiet/ no road noise, no rear rattle or the other issues like mine. It makes me not trust your dealership and/ or really wonder what's going on with Toyota Corporate: allowing the Corolla cross Toyota vehicle to be More

VERY Unhappy with "Senior Tech that worked on my car" addressing my concerns which all starts with upper management! I HAVE BEEN LOYAL TOYOTA CUSTOMER driving 83 LAND CRUSER GREAT VEHICLE DOLD 10 yrs addressing my concerns which all starts with upper management! I HAVE BEEN LOYAL TOYOTA CUSTOMER driving 83 LAND CRUSER GREAT VEHICLE DOLD 10 yrs ago, an 06 Highlander WHICH WAS A GREAT VEHICLE sold after getting the CROSS WHICH I AM REGRETTING NOW!! I got the Corolla Cross bc of my adult children's concern for me driving a 20 yr old car. I just turned 74, healthy, still work, drive a lot... My Cross has a lot of issues. FIRST Problem: I had to repeat the issues too many time... 1st to the computer female voice to schedule service she said service advisor would call prior to my appt. I kept my ringer on at work not to miss the call. I got no call. 2nd when I arrived for my appt ( it wasn't busy I pulled right in up to the front) 2 guys were chatting/ laughing they saw me drive up tight next to them, they were standing at their desk and completely ignored me. I sitting in my running car right next to them when I got another guys attention. He said to those 2 guys "don't you see that lady needing help." Then one came over and I went over all issues again ( he did not write anything down), he was what I consider rude or could careless about my issues, then he went to get Bennett to be my service person. This was the 3rd time I went over it all issues again... 3 times is so unprofessional. I did forget one thing and had to call Bennett back. Repeating my vehicles issues 3 times/ nit writing anything down is horrible customer service! The following are just a few of my concerns: Car is very loud/ people can't hear me on the phone. The road noise (the tires are loud Goodyear tires ). Let me back up... I had a previous appt but when I arrived the line to get to service was so long I was blocking the exit. I got out of my car a man came over to ask what I needed I told him I was there for my 15000 xx up but I couldn't wait in this line. I needed to get on the road to Dallas. I was early for 15000 xx bit immediate concern was my tires bc the low tire light kept coming on, the app said all tires were ok. I can't remember his name he was great! He said he was the tires specialist and directed me out of the line and got me to pull around in front of the service exit to xx my tires- air and xx for leaks/puncture. After he completed the xx I told him my concern about how loud my car was. He said that's not right... but it's the Goodyear tires they are really loud. Next Appt Oct 7th: Bennett was told to tell me those Goodyear tires come from the factory on all Toyota cars. I know that's not true. My roof and sun roof sounds like there is no insulation. "I was told it's coming from the luggage bar in the roof." Another non true again. There is rattle in back... I took all my stuff out of the car to Make sure it was the stroller or other stuff the noise was still there. " I was told it was the removable rear bar that pulls out to cover the interior where you storage packages, etc that was making the noise also told all Cross's make that noise" one more answer that's not true. Bennett was a nice young man, really trying to do a good job ( I feel it's difficult for him considering he's under the pressure of upper management). He was just repeating a script he was given! Bless his heart he even tried to sell me 1000.00 with of tires... no way! I know for a fact the explanation on tire issue, loud interior noise, the rear rattle isn't a problem in all Crosses, plus other issues are not happening with ALL Crosses (" says the service tech")! I have 2 friends with the exact same 2025 Cross XLE. Their satisfaction with their Cross is reason I actually chose the Cross rather than another Toyota model. I have been a passenger in their Cross's. Their cars a quiet/ no road noise, no rear rattle or the other issues like mine. It makes me not trust your dealership and/ or really wonder what's going on with Toyota Corporate: allowing the Corolla cross Toyota vehicle to be More